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January 2024 by Amber Schall-Putze
Very helpful
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October 2023 by K L
Abysmal fraud department policies.
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March 2023 by Ryan Miller
The new “cards” app is garbage.Two apps for one institution? Ridiculous.Weighing my options to open an account somewhere else.
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March 2023 by matt reed
They are crooked as hell. They will come for an extra 4k after you pay a loan off. Jokes on them thou cause I job hop so they can't take another cent of my money anymore ?
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September 2022 by CHERYL JOHNSON
There customer service is great!
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July 2022 by Kevin Bacon
I have had nothing but positive experiences from this Credit Union. I was a bit skeptical when they merged with Chesterfield Federal Credit Union, yet after the merger, I continued to receive the same service I had come to appreciate. When I was getting ready to open a business account, I had considered going elsewhere, but the folks at this branch have been so kind and helpful that I opened by business account there. While there was a period of time in which check deposits were delayed in their availability, once I got past that period of time, every deposit has been smooth. One of the ladies there even recommended a simple account change that helped me earn a sliver more interest than the account when I started it. I don't regret my decision at all. My little one likes them as well. Every time I visit, they always give her a lollypop without even having to ask. It may sound trivial, but it makes my daughter's day when she gets them. While most of my banking through VaCU is online now, when I visit a branch, this is the one I prefer.
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December 2021 by Lynness Hawkes
We've had great personal service as we've opened additional accounts for ourselves and our kids. For a more specific recent example, last week my college-student son got hit with 2 fees for insufficient funds because he paid his Discover card manually when the auto payment didn't go thru on the scheduled date. Then it went thru and he went negative. Discover refunded the extra payment but wouldn't do anything towards the $55 in credit union fees it generated. They offered to waive some of their fees or cancel an equivalent amount of interest, to make up for it, but he didn't have any because he's been very responsible. He was trying to be responsible again and proactive in manually paying, and this happened. We went in to our VaCU branch and explained. We were told the manager would review the situation but that they generally only refund fees if it was their error, HOWEVER we were pleased and grateful when the fees were reversed. He's 19 and just works part time in retail, so $55 is a pretty big deal. Very satisfied with the products and services offered!
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March 2021 by Teresa Burris
People are so friendly and yet, get serious when you least expect them to ..........
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November 2020 by D5
This is the absolute worst and slowest Branch I have ever been to In My Life!
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November 2020 by Hope Kreider
This is the worst bank I have ever dealt with. Their fees are ridiculous and their customer service is even worse. The Chesterfield Federal Credit Union did their members an injustice by merging. They don’t even deserve a star in my opinion.
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January 2020 by Richie D.
Great communications and customer service. They are personable and, more importantly, they are not a big bank... everyone who works there from the CEO to the tellers live and work in the community, and it shows in the pride they have in their roll as an alternate financial institution in Chesterfield county.
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July 2019 by Richy Jones
Unfortunately, every time I come in here for a simple transaction or an honest question about banking, the responses are short, and frankly feel condescending. I never leave this branch feeling better than when I went in. I really don't know why there's not even an average amount of warmth and positivity from the tellers I see there.
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June 2019 by Charles Webb
Scam artists.
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November 2018 by Ned M.
I have been a member of this CU for more than 20 years. Recently their customer service has gone in the toilet. They have good employees, but when mistakes are made by their employees, you are lucky if you even get an apology. I believe it is time for my family to find a new banking institution. What a shame.
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July 2018 by Heather Foster
Seriously clueless. They take forever to do anything. Go elsewhere
