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February 2025 by Veda Smith
Went in to get help with repotting succulents…spoke to Smitty who pointed me in the right direction and gave me some great tips. Way to go Rockledge Lowe’s
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February 2024 by Freddy S.
I was able to find what i needed and don't mind prices. I know its the way things are but it took almost 30 minutes to get through checkout. Not a fan of that. One check out person and the self checkout people don't know how to look up some of the more complicated items like loose screws and other items i was buying.
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February 2024 by Keith S.
would leave less if I could. Went in to the store to purchase doors. All the doors we wanted we physically put hands on and purchased. The store was to deliver them on 2/5. After an hour trying to check out we finalized the purchase but they made 2 mistakes that the sales person was going to take care of as we were ,due to their inability to be efficient, in a time crunch. Fast forward 2 weeks to 2:30 today when we get an email saying that our doors were not available that the earliest they could be delivered is now Feb 12,2024. Immediately call and get the manager involved. He asked if he could call us in 15 min so he could investigate. 45 min later we have to call him. His response, well there was a small snafu, nothing we can do. The doors we bought are indeed in stock, with our names on them. The " computer " set the delivery from Sterling Va, not Culpeper. We saw what was put in the computer, it was indeed the Culpeper store. . The demeanor alone was enough to place the 0 stars, let alone to totality of the event. So, we are now driving 35 min to Lowe's Culpeper, to see just how little there really is. If things change, I'll update with a new review.
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June 2023 by Amber Gallahan
Fully stocked and feeling like spring ?
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February 2023 by Nancy W.
This store is terrible! Never anyone to help find anything or always out of stock. Managed terribly! Purchased a microwave for Christmas, after Christmas needed to bring it back as a return. The person I got it for, got another one as a present. When I tried to return it 7 days later unopened still in the same exact box. Still in the back of my SUV, they would not take it back! Never opened. What a scam. Cost me $300.
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November 2022 by Klaus S.
Purchased a John Deere S100 and had them load it into my Pickup. Took Three Men to do that and brough it home and unloaded it by backing the truck into a ditch. Started it up and the motor ran well but stalled as soon as I took my foot off the Break. after several attempts and filling the gas tank it still would not stay running. I finally looked under the seat and found that the pressure switch was laying loose under the seat. Without this switch the mower will not move. So, we went to Lowes the following day and explained the situation to Customer service who asked one of the managers to talk to us. She asked what we wanted to do so I said we would like to exchange it for one that works. In order to do that I would have to bring the broken mower in so they could order a new one. I explained that to unload a broken mower from my Pickup is easy using gravity but loading a broken one is a problem for an Eighty-Year-old Man. Why not order a new one and when they deliver it they will have the equipment and manpower to pick up the broken one. She would not consider that option! So, I had to go and borrow a trailer and take the junk they sold me back to the store!
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October 2022 by Ming W.
This is the best Lowe's I have been to in a long time. All the staff were super friendly and helpful. I came in late on a Friday night looking for several parts and I met up with Mr. Clyde in hardware and he immediately knew how to solve my problem and he gathered all the parts for me in a matter of five minutes. I appreciate it so much and I called him my God saving angel. If you need anything that needs fixing or just adding new things to your home this is the Lowe's to go to. Great service, great prices, A+ plus all around. I wouldn't go anywhere else. Thank you so much for all of your help!
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June 2022 by Ed
Not a lot of people for a Saturday. No workers to help answer questions. Where are this year's water plants???
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June 2022 by VMC Clark Meadow
It's a pretty good choice of things and laid out pretty well for good access .
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June 2022 by JQ Frye
Has exactly what I needed at a great price.. ???
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May 2022 by Brie D.
*** UPDATE: Thanks very much to Lowe's corporate for getting in touch with me privately and fixing this. It appears that the cashier was inadequately trained. The store-level customer service could certainly use an attitude adjustment as well. But Lowe's corporate was very gracious and helpful. *** We have spent a lot of money with you over the past few years. You really messed us up the other day. My husband is a veteran. I used his veteran's discount, which you have told us that all family members are fully entitled to do. Your cashier did something--I have no idea what. I certainly had no idea she was doing it. From then forward, when he plugs in his phone number, it shows ME as the veteran. That is just not OK. He went there in person today to try to have this fixed, and the customer service people said that it could not be fixed, and that he would have to apply all over again. This is really a disservice. Do you want our business, or do you not? Please fix it. Now.
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October 2021 by Jonathan F.
Purchased a new hose bib from here. Great decent price. I've seen some hose bibs go for over $40 and around $30 something. But this one I purchased was only $28 dollars. Great price. I didn't like the female pex adapter that came with it because there was a plastic piece so I also purchased a different type of pex female adapter. I applied plumbing tape and pipe dope on the cap above the spigot and I applied tape and dope there too at the end where I attached the pex female adapter. Worked out fantastic. So far no more dripping leaks like I had with the old hose bib that was there before. I looked up reviews on this product at lows. Good outweighed the Bad I believe there was 12 good and 7 bad reviews so I decided to take a chance since more good reviews on the product. I read in some of the bad reviews that it leaked. I think In my own opinion that the leaks were occurring due to the plastic piece that comes with it which I chose not to use. Maybe people cross threaded the piece by mistake or on accident. I got a female pex adapter all brass material. It's best to use metal on metal then plastic on metal due to cross threading issues at times. Just some advise.
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September 2021 by Wenda H.
Today my son and I went to Lowe to pick up a grill...we had the best customer service from "Karen" yes I said Karen it was surprised to me that her name was Karen because we all know Karen's are toxic., but this Karen was awesome,helpful and kind. So if ever in Lowe's ask for Karen if you want great service.
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June 2021 by Aaron Hunchuck
It's ok. It's still attached to the worst Lowe's in the country.
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June 2021 by Richard Hall
Got what was needed.
