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February 2024 by Evelin Granados
I went to buy a new battery and the manager was very dismissive and clearly annoyed at everything. As their sign says they offer to install the new batteries free of charge, but the manager could not be bothered to do so.I asked him why?He responded that it was to late to do it, it was 6:45pm to be exact, this is not the first time that I’m experiencing bad customer service by the manager, he is so rude and out of education, he must be replaced with a better manager, he’s actually affecting you guys on sales and others customers experience, if I came back to this location and I see him I just walk away and go to a different business like Napa, or autozone etcThere are a lot of bad comments about him, why are you guy ignoring us?
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January 2024 by Holistic Travel Guy
They had exactly what I was looking for at a fair price, plenty of free parking and the staff are really nice and helpful. It’s also a UPS drop off location
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January 2024 by Timothy
Zero stars given Techron high mileage on sale buy one get one free. Only one in stock. Regular variety also buy one get one free. Cashier would allow me to get the high mileage and the regular even though they are both part of the sale. Totally inflexible and entitled behavior. Not the way to treat customers and go above and beyond. Also looked very disinterested in his job. All reviews about this store are correct.Went to the one off of rt 50 and they were more than helpful. The BOGO sale is clearly in the ad for Techron as cross promotional as they kindly pointed out. Advise to go to the Low man's plaza store instead!
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December 2023 by AlesiaAnn Conley
Little inventoryand returns stink
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November 2023 by Freedom Pop
Good experience on this location. Burke location is the worst.
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October 2023 by Fasiuddin Ahmed
The manager should be fired asap, he is very rude to customers, doesn’t speak politely nor give proper customer service, i just went to return the item and didn’t had the receipt, i had my credit card transaction asked the manager if he can help, but he seems very rude and trying to teach me some kind of company policy, when asked for customer care number he wasn’t ready to give, after repeatedly asking i got the number, immediately called customer service they helped me and even told that manager could have find the transaction on the system easily.I see there are lot of negative reviews on the manger which now make sence, as he behaves very bad way to customers.I request the corporate to fire the manager asap!!!!
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October 2023 by LizBeth
I went to this location for the first time this morning after 11am. There were 3 customers including me waiting but only two employees were working. The manager was outside assisting customers while the other was at the register. I needed assistance because my brake light was cutting on. After asking the person behind the register for recommendations, he gave me an OBD scanner to detect a code. I guess he could not help because the line started to grow. I had to watch videos just to figure out how to use it. After trying to figure it out, I gave in and decided to give the scanner back. In the meantime, the manager and a customer got into an argument because they were waiting for a long time. THEY NEED MORE EMPLOYEES. This was not a good experience and I will not visit this location again.
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September 2023 by Erick Bautista
Quick and easy. Spoke to Riley over the phone to check parts was available. He had it ready for me when I got there. Thank you!
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August 2023 by Ellie Declassified d
The worker for today don't help me like the others ?I asked if I could need a new battery.The answer was go with the mecanic.
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April 2023 by Eric Wright
Extremely poor customer service. I buy alot from Advance Auto Parts and this was my 1st time at this location and I will tell you that it is my last. The store staff was rude 1st off. The one female worker walked right passed me and never asked if I needed help at all. I then go up to the counter to get serviced and the guy behind the counter who was taking an order over the phone gets off the call and then takes care of the guy behind me and totally ignored me. I was holding in my hands what I needed and was going to get a few things from behind the counter as well. Needless to say after that I put down what I was buying and walked out. Terrible Service....
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March 2023 by THISGUY Selvin
Incredible store!Byron, Chris and their team are an amazing people! I really enjoy going to this store not only because they’re knowledgeable (on cars and parts) but because the service I get every time! Always on-time with their deliveries and with A1 with their creatives and customer service!Highly recommend this store! Pay them a visit! ??
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March 2023 by This Guy
Incredible store!Byron, Chris and their team are an amazing people! I really enjoy going to this store not only because they’re knowledgeable (on cars and parts) but because the service I get every time! Always on-time with their deliveries and with A1 with their creatives and customer service!Highly recommend this store! Pay them a visit! ??
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February 2023 by Jerome G
ALL the employees in this store are knowledgeable and very helpful. I recently had to replace my headlights (AGAIN because of some car problem, I'm sure) and LANCE not only was extremely professional, but he he even listened to my situation, gave useful advice and even gave me a FREE set of rubber gloves so that I wouldn't touch the bulb during installation--as I typically do. KUDOS to Advance for having employees who CARE, such as LANCE, as their staff!
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February 2023 by Kathy P.
Worst customer service. I bought the car battery there and supposed to have someone help me install it to my car. When I came, the lady was rude and didn't offer any help. I know the store might be short of staff at that moment but the lady got some attitude and wasn't polite at all. I'm not coming back to this store anymore.
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January 2023 by Jaresh C.
This Advance Auto Parts center was a very clean and organized location the shelves are organized and things do not seem to be misplaced. The employees there were very helpful and reliable in showing us what products to get. It is also very secure. I heard aSecurity system go off when the door was opened; that is good. Overall this location was clean and the employees were helpful. I definitely recommend this location.
