January 2021 by jhamil tapia
August 2020 by Federico E C.
It only took them 10 minutes to fix a problem with my car that I thought it'd take much longer and cost much more. Bailey's Crossroads Auto Body does an amazing job. I'm also impressed by their politeness, honesty and professionalism.
July 2020 by Karen M.
Great experience today at Bailey's Crossroads! They got me in very quickly, repaired my bumper perfectly and while I waited... Super easy! And they have a great, open, sunny waiting area. Plus, the family that owns this place is great! Strongly recommend them for any repairs - convenient too - near Route 7 and Columbia Pike!
June 2020 by Carla Astudillo
Juan Carlos is the best mechanic ever! Trustworthy, knowledgeable, and kind!
March 2020 by Kimi S.
My car was hit in a parking lot and the rear door had to be completely replaced among other things. After about a week dealing with insurance they finally accepted liability and gave me options to get my car fixed. Bailey's Crossroads Auto Body was named as a Geico Express shop which rung a bell with me because as a busy working mom..,.I don't have time for anything! I was able to make an appointment quickly and within less than thirty minutes I had dropped off my car and sent on my way with a rental (they have an Enterprise Rent-a-Car on site). The staff I interacted with at both locations were very sweet, informative and easy to work with. When I picked up my car, it looked like nothing had happened and I was on my way again. For a quick, no frills experience, Baileys Crossroads Auto Body is highly recommended!
January 2020 by Rebeca G.
I trust Bailey's Crossroads Auto Body with my car anytime I need anything. When I got into an accident with my car, BCAB handled my rental car reservation on site and repaired all of the damage to my car in a timely manner. I also get routine maintenance done at this shop. I highly recommend this shop because nothing beats the service, fair prices and speed! It is my pleasure to support this family-run business.
November 2019 by Micki A.
Very satisfied with the service provided by this shop. I was referred by a good friend and will definitely be returning. Jon was very upfront and straightforward helping me understand exactly what was wrong. And they're super fast!
September 2019 by Robin F.
Dealing with a body shop is not usually something one looks forward to, but when I had an accident in my daughter's car (days before she was to give birth), I found this place close by and was impressed from beginning to end. They were extremely professional, kind, supportive and provided me with exactly the repairs I was promised. The body work was excellent--in fact the car looked brand new!! I consider the customer service and the courtesy extended to this anxious grandma to be outstanding. (Special thanks to Jimmy and the support staff in the office). We got the car back in perfect condition just before the baby was born too! Highly recommend!
July 2019 by Oftenimitatedneverduplicated B.
The absolute worst!!!! Rarely Acura reference this place and it was a total let down. They had our Acura for about 35 day as and when we went to pick up the vehicle the keyless start wouldn't work, so we had to leave the vehicle there for another week. Fast forward to the next week when my husband picked up the vehicle everything seemed ok until he got home and I noticed that they put a mismatch tire on our vehicle (REALLY) and that the keyless entry won't let you lock the doors of the vehicle. The key fob is still registering inside the vehicle even when your no where near the vehicle. We called back to this shop the manager stated that this is not their issue and this happens when the ignition getting worn out. Now we have never had any of these issues prior to leaving our vehicle with this auto body shop and the accident our vehicle was in had nothing to do with the ignition. This place is not CONSUMER FRIENDLY!!! On top of everything our insurance paid for everything, so I dare them to put a mismatch no name tire on our vehicle when we had three other Yokohama tires that were under a year old on our vehicle. Their excuse about the tire was that the tire was not available when they fixed the vehicle,excuse me! They only had the vehicle for 35 days they had plenty of time to order it! (They just thought we wouldn't notice it).
December 2018 by Alex P.
I had a great experience with BCAB. My car was parked on the side of the road when someone crashed into it. The car was in terrible shape, and I called the insurance provider for the other driver (Progressive) and their only recommendation in DC was a shop 30 minutes from my house. I asked for the nearest Ford dealership, and that was a huge mistake. 6 months of phone calls, returned vehicle, rentals cars later, my car still wasn't fixed, and Progressive was rejecting the claims for additional work. A friend recommended BCAB, so I drove the car straight from the Alexandria Ford dealership to BCAB. The team immediately went for a drive with me in the car to make sure they were hearing the sound I was talking about, they identified it immediately, and they said they could turn the job around quickly. The insurance then wouldn't return their calls, so they took a risk on my behalf and ordered the part and did the work while the waited. The work was approved eventually and I have my car back. You can trust this shop with your car. You can also trust that they will not overcharge you for anything you don't need. They were also excellent communicators. BONUS: There is an Enterprise rental car location connected to the shop, which made pickup and drop off super easy.
November 2018 by Deborah C.
I just recommended Bailey's Xroads Auto Body to my son-in-law and I have to say that I am shocked by some of the bad reviews. I have been taking my cars to Bailey's since first arriving in this area 30 plus years ago. I have never had anything but the best experience with them. In fact, it's a pleasure whenever I have a chance to see Nick or Manny. They are the best and I will always stand by them. Thanks for making it so easy for me and my family. See you soon. Deborah C.
November 2018 by Anna W.
They did a great job fixing my dented bumper and side panel. You'll want to make sure to remove all items from your car, that way they can do a good vacuum job when they're done. I was able to pick up my NICE rental SUV in the same parking lot. They went over the damage in person and called later that day to give the estimate. Normally I like to get the estimate before making a decision but Im sure I could have pulled out of the deal if the estimate had been ridiculous, but it was reasonable. I had my car back within a week and if you pay in cash you get a 5% discount.
October 2018 by Beatrice W.
I can't recommend Bailey's Crossroads Autobody enough!!! I've had my car repaired there a couple of times and this body shop has exceeded my expectations every time! When I picked my car up it looked brand new again and had absolutely no evidence that it had been damaged. I am very meticulous person when it comes to my vehicles and I was quite impressed. The quality of work was top notch and my car was ready when promised. Their customer service is excellent! Everyone was very helpful and extremely knowledgeable. I can't thank them enough for the incredible service that was provided. THANK YOU Bailey's Crossroads Autobody!!!
August 2018 by Aashish W.
Extremely satisfied. They were able to accomplish the job less than half the price dealer was asking for. Please do check for prices with them before trying somewhere else. They gave me 10% discount on their initial estimate, 5% for their business relation for my employer and 5% because I paid cash. I am extremely happy. They served me twice and both the times, they were far cheaper.
June 2018 by Andrew S.
Great to deal with from start to finish. I had got in a accident and needed my car back in a timely manner. They went above and beyond to make sure everything was fixed correctly and on time. In the unfortanate event that i get into an accident again, i will bring my car back to baileys. Thanks.