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November 2023 by Jonathan Edge
Great experience with Auto Stop Falls Church that is worth commenting. The AC compressor blew on my F-150 that required a dash out repair. Six months later some other components in the HVAC system failed that was unrelated to the compressor, but still required a dash out repair. Auto Stop graciously and unprovoked covered the labor on the second dash out repair. Saving me several $1,000+. I’ll be a customer of Auto Stop for a long long time!Service: Air conditioning
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November 2023 by King Major
Great shop. Customer service is amazing. Brandy is the best. Very polite. She goes the extra mile.Service: Battery
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October 2023 by LT A.
Auto Stop has performed 2 services on my Maserati (Oil Change and Drive Belts replacement). They always provide a thorough inspection of the vehicle. Mark (technician) is very knowledgeable! Great service for much cheaper than the dealership!
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October 2023 by Brian B.
I have had multiple vehicles serviced in more than two dozen cities nationwide over the last 40 years, and Auto Stop of Falls Church is among the very best service providers I have ever had, for both foreign and domestic vehicles. I have been using them for several years now.Their technical team is knowledgeable, responsive, and creative. They do outstanding mechanical work, and they conduct excellent research to help identify the best range of options, particularly in finding obscure parts for older vehicles.Their office manager is particularly good to work with. She knows the business, the vehicles, the resources, and the challenges. She is direct and clear about what they can do and how quickly they can get things done.This is a solid-gold team of technical experts... truly above and beyond!
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September 2023 by Douglas S.
Finished my car before Uber arrived. Cost less than the estimated. Professional staff and professional customers service
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September 2023 by Doug S.
Above expectations. Had an appointment to drop off car for service early morning and in the time it was taking me to re-load and update my Ride-Share app, rarely used account so there was the ID requirements. But by the time I got the request made and was just starting for the door to wait out front......Sir, Your car is finished. Brandy runs the front of house and the flow of parts and vehicles seems to go on ceaselessly. Scary-Price, Quality, and Fast.THANK YOU ALL at Tom's Auto Stop FC 09/2023
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August 2023 by Jaip
Its really awesome place .. I'm so happy seeing they're inside environments !! Also front desk lady so helping & polite .. thanks a lots for everything !!
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August 2023 by Claire Lazarus
Great work at a fair price and Brandy always makes sure we get excellent customer service.
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August 2023 by Lee Ann T.
We had a great experience without a stop. They picked up the phone and followed through with what they said they were going to do. Call me back within a timely manner and the woman who answers the phone is knowledgeable, kind, and helpful. When I picked up my car, they even left a bag of candy inside as a thank you gift.
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August 2023 by Patrick B.
I chose Auto Stop as it had a five star review on Yelp. I brought my wife's Honda CRV to replace two read tires, as one was punctured on the sidewall. The lady answering the phone was extremely nice, accommodating and very knowledgeable about cars and tires in particular.We agreed on what would be the best tires for the car. We agreed that the new tires should be mounted on the front as our CRV is only FWD I asked to check if I would need an alignment. I was quoted a price. The final bill was exactly what was quoted. They told me that the car did not need an alignment. They did not try to push a sale. They also provided a Lyft ride to my home and back to pick up the car.They were extremely honest and friendly. I will have them service our cars when possible. They were great.
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August 2023 by Cathleen P.
They went above and beyond to get my tire needs met! I was in a bad situation and they were all about service. Thanks, Auto Stop!
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July 2023 by Keyin Lu
We’ve been coming here for the past three years and have always had a great experience! Every visit they do a regular inspection of the car and detail the results in a report with clear explanations of what the issue is and the level of urgency. Our car has had to get a few things replaced and Brandy and the technicians are so thorough with explaining the issue and answering our questions. I highly recommend!!
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July 2023 by Anna Anderson
Another great experience! Very transparent in work done and pricing as well. They communicate well and Brandy and the techs are awesome!
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May 2023 by Michael L.
The team here is honest and provides incredible customer service from the time you call on the phone, to making an appointment and waiting for your car while it's worked on. I highly recommend bringing your car in for service.
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February 2023 by HOT BODY WRAP
I had a great encounter with Brandy. She was very friendly and very helpful. What I loved about her customer service was that she was able to break everything down for me about my car and pricing. You’ll be in great hands. Highly recommend!