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February 2024 by Nathan Lapin
Nice people great discounts. Knowledgeable staff.
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February 2024 by Chris Hughes
It’s an auto parts store, everyone visiting one hates being there. So you’re not there for enjoyment. They always have what I need in stock.
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February 2024 by Hamid 393
Commercials in this store is a mess. I bought few parts thru the commercial place while I got the wrong parts I decided to return one of them as it was the wrong fit. The guy have refused to return it for me because he said it was used and he can exchange it for me. After 3 days the parts still didn't come one week and still not there when I decided to tell him either my part or my money back. The team member there actually insulted me and started harassing me. Stating that I'm using the account that is not mine while they are the one giving that account complete auto to anyone around there so they can increase their sales. Until today's date I still didn't got my part not my money back. The guy who served me is an albino with glasses very very nasty attitude. I have nothing to do with this auto zone anymore as advanced auto parts cross the street still a very very good alternative with a better customer service orientation.
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December 2023 by google user google user
This place is a disaster. The Commercial department is even worse. Starting with customer service this location is catastrophic. I was served by this guy named Denny he is very rude and unprofessional. While trying to return a part he was very upset that I returned it and keep commenting about it. Even though I'm a regular customer who spends thousands monthly basis in this location. I hope higher management takes care of this as they need to find better team members with a more polite customer service aspect. But Denny's is hurting auto zones reputation.
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December 2023 by Anthony Rafael
This place is the worst autozone I have been to. They have a female with glasses working there that has given attitude to me multiple times making it seem like she’s annoyed at me asking for parts. Sometimes there is plenty of staff working to help out customers but some days there’s only 3 people running the store with lots of customers in the store. How’s this even possible. Parts are never in stock, online orders are never ready for pickup and rarely come in on time and when you ask for an answer they respond “I don’t know what to tell you” Looks bad on the store manager. Sales tags are still up even know they are expired. I once left a battery to charge they took it in and told me to come back the next day, I come back 2 days later and the battery is apparently lost. learn how to run the store.
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November 2023 by TokaMac 1
this place had every thing i needed under one roof and were the only place to aid me in time of emergency. thank you! great service is hard to find if you can find it at all. 1000% recommend this auto parts store location!
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November 2023 by Matt Modell
Absolutely horrible customer service. Place an online order for in-stock items. Go to pick them up the next night. They don’t have one of them items in stock.Employee: “oh, I tried to call you but it went right to voicemail.”Me: “I don’t have a voicemail”Employee: “I didn’t leave one.”Me: “Why?”Employee: “We don’t do that?”Me: “What do you mean you don’t do that? If it went right to voicemail, how would I know you called?”Employee: some combination of silence, ambivalence, and “we don’t do that” and you can come back tomorrow.Me: “I don’t live near here. This was way out of my way. Can you ship it?”Employee: “We don’t ship from the store.”Me: “Ok, but you all messed up so can you figure out how to ship it to me.”Employee: “We don’t do that.”If AutoZone wants a new slogan, it should be, “We don’t do that.”
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November 2023 by Kirubel Ayetenfisu
Stopped by this location on Wednesday 3:30pm. 3 associates are reading some sports news and one finally bothered to talk to me. I couldn’t get any help changing the battery for my car keys. They need an adult, I think they are just 3 lazy kids who want to get paid but not work.
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October 2023 by Brahim AHMED
Not sure why music is very loud in this place!
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September 2023 by Maylis Ramirez
They did absolutely everything to help me replace my rear-view mirror. Even when I came back and they were busy they still took the time to come to my car and help. I appreciate them so much
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August 2023 by Alexander Castillo
My favorite Auto Zone location! Most of the employees are knowledgeable a few are questionable but if you really really need help ask for Dennys Campos. Hes the thaddy in commercial. And he sabo español! Thats a bonus.
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August 2023 by Walter J. Herrera
At first the employees were ignoring and kinda not friendly, but then the guy helped me changed my battery and took care of everything.
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July 2023 by Dana Scheele
They ran Diagnostics on my check engine light at no charge. This can cast $200 at a shop!!! I bought all the parts there and brought it to a shop. That saved easily $260.00!!! They are very nice and knowledgeable. Highly recommend Autozone at Bailys Crossroads.
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July 2023 by Von Marie
I went in to have my battery checked and changed out. Kevyn and the Sales manager, Jason, were extremely helpful at ensuring I received the best customer service in spite of the store having a crowd.
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July 2023 by Uncle Big Man aka GURU DOO-DU
Often crowded, but that's because they usually have the parts you need. They have great knowledgeable staff- plus the neighborhood mechanic Boogie Brown is always close by this particular store if you a little more in depth advice . WELL STOCKED, CLEAN, ORDERLY OPERATION, RUN BY GOOD PEOPLE
