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November 2023 by Kristina Leighty
Kwang Kim of Bill Page Toyota in Falls Church was fantastic! He made our buying experience very pleasant, professional and we throughout the entire process we were totally at ease. We have purchased several cars from this dealership and each purchase has been better and better!We all know that the typical car buying process can sometimes leave you wondering if you got a good deal as soon as you drove off the lot…Kwang was so transparent and helpful, we know we were treated fairly and feel good about the Toyota Highlander LXE that we purchased. We highly recommend you see him if you’re looking for a Toyota at Bill Page!
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November 2023 by Rayane Palamino
I just bought a new car from mustapha anoua and he was amazing with explaining all the details of the vehicle and answering all my questions. He made the process super easy and stress free. I recommend anyone who visits bill page Toyota to ask for him. You won’t regret it!
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October 2023 by Bilegee Khadbaatar
Adrien Henao was very helpful--got us a good car. Really enjoyed his service! Overall, a great guy with skills to back it up.
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October 2023 by ramin samadi
I had an amazing experience with Adrien. He made the process is extremely easy and smooth no pressure at all, and he was also funny and charismatic which was fun. If you come here, definitely ask for him he will take good care of you
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October 2023 by Young Lee
I would like to thank Jamal and Marcello from Bill Page Toyota for their excellent customer service and professionalism when I bought a pre-owned vehicle from the dealership in Sep 2023, they are very friendly, flexible and professional during negotiation, the paperwork went quite smoothly, to make it better, they offered warranty, 1-year free service and state safety inspection for life. The car had a minor paint issue in the back lift door (not unusually for a used car), not only did they fix the paint at the spot, but they also repainted the entire door, it looked like new after this repair, it is far beyond my best expectation. Once again, I would highly recommend Jamal and Marcello for their outstanding customer care and 5-star service.
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October 2023 by Dagne Desta
Dawit Alemayehu is an excellent sale person, very friendly And Incredible with the information processing, I will definitely recommend anyone to visit and ask for Dawit Alemayehu
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October 2023 by Tiffany Burrell
I just purchased a 2022 Toyota XSE from Matthew. When I tell you his service was phenomenal, that would be the exact truth. Matt conversed with me through email everyday until I was able to get to the dealership, considering I lived an hour away. He was always answering whatever questions I had and not a day went by that he didn’t check to make sure I had all my questions answered. He was a pleasure to deal with and I hope others will have the opportunity to experience this service from Matt. Diego was the sales manager that helped finalize the deal and he was also a pleasure to work with.I would also like to give a big KUDOS to the finance guy, Yaw. He was also amazing to work with and helped me extremely with the finace process.Thank you Matthew, Diego and Yaw for such tremendous service!!
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October 2023 by Hada M.
"I recently had the unfortunate experience of having my car damaged in an accident, but luckily I found an excellent mechanic at Toyota bill page . They were able to turn a stressful situation into a positive experience.From the moment I walked into Toyota bill page Auto Repair, I was greeted by friendly and knowledgeable staff. They listened attentively to my concerns about the damage to my car and took the time to thoroughly assess the extent of the repairs needed. Their expertise and professionalism were evident from the start.Throughout the repair process, the mechanics at Toyota bill page Auto Repair kept me informed every step of the way. They provided regular updates on the progress of the repairs and were always available to answer any questions I had. Their communication was clear and transparent, which made me feel confident in their abilities.I was extremely impressed with the quality of the work done on my car. The repairs were completed with meticulous attention to detail, and the end result was flawless. Not only did they fix the visible damage, but they also ensured that all underlying issues were addressed. My car looks and drives as good as new.What sets Toyota bill page Auto Repair apart is their commitment to customer satisfaction. They went above and beyond to make sure I was happy with the repairs. They also provided me with a fair and transparent pricing estimate upfront, so there were no surprises when it came time to pay.Overall, I highly recommend Toyota bill page Auto Repair for anyone in need of a mechanic for a damaged car. Their expertise, professionalism, and commitment to customer service make them stand out from the rest. I am grateful for their exceptional service and will definitely be returning for any future car repairs."
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September 2023 by Dahlia Morales
Tried calling to schedule a simple oil change and had a few other questions about service. I was greeted by a young female on the phone, but was very rude the whole time while I was trying to make an appointment. It was just her tone & attitude. I felt rushed and unwelcome so I just hung up. Felt like she doesn’t want me to come in and to take my business elsewhere… it use to be a different person behind the phone and they were VERY polite and made me felt welcome. Whoever it was bring them back!
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September 2023 by Stephanie Freeman
Jose Aparicio, our main salesman, was very professional and courteous and had a nice sense of humor that helped quite a bit with what is normally a very stressful experience. We didn't feel pressured or forced into anything, and there were no fees he didn't explain at length. Anytime we had worries, he assured us, both of us. The place was clean, the staff were quite pleasant, the entire process didn't take more than a few hours, and on-site facilities were satisfactory. We're very happy with our purchase and will make sure to come again to this specific dealer in the future if we have the need. Thank you!
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September 2023 by Lorenzo Acevedo
I recently visited Bill Page Toyota in search of a new vehicle and unfortunately, my experience was far from satisfactory. I specifically asked the sales team about lease options, as I was interested in exploring that avenue for my purchase. However, to my disappointment, they only seemed interested in pushing finance options on me.Not only did the sales staff fail to provide me with the information I requested, but their overall attitude was dismissive and unhelpful. It felt as though they were more concerned with making a quick sale rather than genuinely assisting me in finding the best option for my needs.I found this lack of transparency and unwillingness to accommodate my preferences extremely frustrating. As a customer, I believe it is my right to explore all available options, including lease agreements. However, Bill Page Toyota seemed determined to steer me towards financing, without even considering my initial request.Furthermore, their sales tactics felt pushy and manipulative. It seemed as though they were more interested in closing a deal than ensuring customer satisfaction. This kind of behavior only reinforces the negative stereotype associated with car dealerships.I strongly advise potential customers to be cautious when dealing with Bill Page Toyota. If you are looking for lease options or a dealership that genuinely values your preferences, I would recommend exploring other options in the area. The lack of transparency and shady sales practices at Bill Page Toyota left me feeling disappointed and dissatisfied with my experience.
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August 2023 by Angelica Narte
Found a used car through website and thought it was a good price for that car. However, there were bunch of scratches on it. Salesman stated before we brought the car they would fix those scratches and that they would call us to schedule an appointment, they hassled us to sign and leave with the car. We leave and it’s been a few days and we realize that they weren’t gonna call us. We noticed that they gave us the wrong temp tags and registration were another persons. We had been driving for a while and could’ve been sent to jail for driving with that!
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August 2023 by samoi la29
I came in for 2001 Toyota Echo. Even though it was a 22 years old car, everything still work and the price was fair for the vehicle. Mr. Kwang Kim was very helpful to us from start to finish. I didn't have to wait long hours to get my car. Overall, it was a great experience to bought a car at this dealership.
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August 2023 by Ron Fountain
I want to preface that a 4 star review from me is solid. I reserve 5 stars when I'm tickled pink. This is a solid dealership. The positives are the folks are kind and easy to deal with. I recently purchased a 2017 Camaro SS and had a good experience.The sales people aren't pushy, they have a nice customer lounge and the finance process was nice and easy. Overall this is a solid dealership to purchase a vehicle.I'm very happy with my Camaro despite that I had to take it back to get a spark plug replaced, they honored the dealership warranty w/o any hassle. Why didn't I give 5 stars? I wasn't blown away. The single key fob they gave me was very worn, some of the buttons were hard to make out. When I asked about a replacement they stated that they weren't a Chevrolet dealership so they couldn't replace it [of course they could].
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August 2023 by John H.
I purchased a 2022 Tundra truck in July 2022 from Bill Page Toyota in Falls Church, VA at a cost of over $68,000. It came with a dealer-installed hard tonneau cover (folding cover that provides secure storage in the truck bed). Toyota and the NHTSA on 3 Mar 2023 issued a safety recall stating that the tonneau cover could detach while driving and fly off, hitting a vehicle traveling behind. I took my Tundra to Bill Page Toyota, which sold me the truck, and on 11 Apr 2023 they removed the tonneau cover as directed by the recall. I was told to wait for a remedy to be issued. I patiently waited, and called and visited Bill Page service department (walk-in) for status updates since no one had contacted me. I was told to wait for notification of a remedy to the recall. In June I called the Toyota headquarters "Customer Service Advocates" seeking help, and I suggested that if Toyota didn't have a recall "fix" for the tonneau cover that was removed and stored, that they should install a replacement cover refund me the amount I paid for that accessory. Toyota Motors corporate office said that there was nothing they could do, and I should contact the dealership. I called Bill Page Toyota to ask for a replacement cover or a refund, and they told me that they were unable to do that and I should call Toyota corporate office or wait for the remedy to the recall. So again I waited until today, 2 Aug 2023 when I called Toyota corporate and was transferred to three different Service Advocates before telling me that I should contact Bill Page Toyota for a replacement or refund. I purchased the Tundra to haul valuable tools and equipment in the truck bed, which I can no longer do. It's been FIVE months since the recall. Come on people--it's a tonneau cover. It should be possible to eliminate the possibility of the tonneau cover flying off in traffic with a modification to install clamps, clips, or bolts. I've happily owned various Toyota cars and trucks continuously since 1998. The level of service by Toyota Motors and Bill Page Toyota dealership to resolve this simple recall issue has been totally unacceptable, as has their lack of communications with me, the customer.
