October 2021 by Tevin Sidbury
They need better and honest salesmen and and honest financial Managers. They told me I needed to add the extended warranty to get my loan approved which is obviously not the case. Don't go here
September 2021 by Karisa Joseph
Was quoted one price on a van. By time I could leave work to go look at it, it had jumped $2,500. When I called the salesman out on it, he told me they raised the price two days prior because people had recently lost vans in the tornado and flooding.
August 2021 by Tevin S.
Spoke with the customer service representative for about a month and of course she felt nothing was wrong with the miscommunication. They did their job and made the sale which is the ultimate goal. Please listen to me when I say do not go to Koons Fod or Used Car Outlet in Falls Church VA. They are unethical and pretty unprofessional. Especially the customer service office and Alex, the manager at the used car outlet.
July 2021 by KALESHA SPAIN
Nived was very professional, well mannered and considerate of my time. He knew I had just gotten off of work so he was trying to get me in and out as soon as possible. He took good care of me and worked out the numbers to my advantage. I thank you for your time and patience and keep up the great work!
July 2021 by PSI Ing
Good customer service and less pressure sales. They Answer and explain the reasons for me (e.g. why I Ned extended and maintenance warranty and the like). Thank you, John, Tony and Trevor the sales manger.
July 2021 by khavii
Derrick Springfield was fantastic to shop with, easy to work with and fun to hang with during the process. Joe in finance was great, usually that is the most contentious part of buying for me and it went smooth. I hate the car buying experience normally, these folks made it painless and really that's fantastic.
July 2021 by Lyndsay Landes
We worked with Ben Merida and would absolutely do so again. He made us feel comfortable and really gave us all the info before we bought our car. We had dealt with many other sales reps at places that day and he was definitely the most invested one. He cared for his clients and it wasn't just a sale to him. Also want to shout out his brother at the other Koons dealership, Daniel was great too. The manager Alex also was great with answering our questions.
July 2021 by Valerie Richards
Hector R. was professional, kind, and just a joy of a salesman, even helped get us some gas for the road. He worked hard to get me the best deal and the team at Koons Ford got me an amazing rate! Definitely a great buying experience with an incredible selection of cars. Glad I got my car from them!
July 2021 by Mac Adrian
Excellent customer service. I had the employee by the name of Benjamin Merida, come out of his way to pick me up in order to test drive (my now first owned car) a 2008 Honda Fit. As a foreign college student in the country, the company made sure to give the best deals which would suit me, as far as advising me on what to get, as well as which deal would not disrupt me financially. Now I happily drive to and from George Mason University on a car that saves me almost $100 on gas budget thanks to the suggestions I got. I couldn’t be more pleased!
July 2021 by Bela La Ram Sossa
its staff is very friendly and explains everything in detail
July 2021 by Janel McCray
This team was awesome! They gave me exceptional customer service and they were able to give me exactly what I needed. My car randomly broke down and we were in need of a new car that was affordable and spacious. Thanks to the team, I was able to get exactly what I wanted. I appreciate all of the help from this crew. I highly recommend.
July 2021 by Michael Tolbert
Purchasing a car here was a great experience, we did everything without even needing to go to the dealership. They had the car delivered to our door within the same day of agreeing to the terms. John Evans, our salesman, was very accommodating and helped us with every question we had even after the deal was done. I very much recommend purchasing your next car here.
June 2021 by Brandye Hall
I just bought my dream jeep from Koons, and Derrick was the salesman that my husband and I worked with. He was truly amazing, and did whatever he could to ensure that I got what I wanted for my trade, and that I got the jeep I wanted. He was patient and kind, I called and texted him for 3 days leading up to the purchase of my Jeep. He always got back to me in a timely manner, whether it was a call back or a text message. He stayed in constant contact with me. I also want to brag about Yousif, he was our finance guy, and he listened to what we could do, and made it work for our benefit. I did not meet the manager but he worked just as hard for my husband and I, to ensure that we got what we wanted for our trade. I traveled 2 hours to get to them, and I would seriously do it again, they were all amazing. I HIGHLY suggest this dealership to anyone. They really made it a easy transition for my husband and I both. Cheers to my future Jeep adventures!
May 2021 by Urban Goddess’ Unleashed
I had been in the market for 3 weeks trying to find the perfect truck with all the features I desired. I came across the vehicle I wanted with the help Hector (my salesman). He was extremely helpful and professional. My daughter and I test drove the vehicle with him and it was the perfect match. It did not have the sunroof I wanted, but no worries..Alex (the manager) had me covered. I paid an additional fee which was reasonable and in my budget for a sunroof install.Hector was super responsive via text/phone while I got things situated with my bank. Alex answered all the questions I had and was very patient with me. I absolutely recommend Koons on Annandale Rd to anyone in the market for a nice used car.I appreciate their service and the bathroom is always clean and smells amazing if there’s ever a wait.
March 2021 by Sean R.
For beginning to end me and my business partner were lied to by salesman and the manager at this location. We purchased a vehicle from this dealership in September of 2020. Til this day we still have yet to receive our permanent tags because the dealership has not located the title to send to the bank On top of that we noticed issues with the car that that Hank and his boss stated they would reimburse us if we had them fixed. We have contacted them several times and provided picture proof of receipt and the work completed and have just been ignored. There are a number of other things that I have left out for Court reasons, I would never do business with this dealership again