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August 2023 by Sasha
I had a great experience at Koons. My salesperson Aaron Coston was knowledgable and friendly and a pleasure to work with. The manager on the outlet side Anthony was fantastic as well - helpful and forthcoming. Financing was as pleasurable as financing could be ;) We left in a very nice SUV that my children can now destroy with stunning efficiency.
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July 2023 by Steve Abler
Our sales rep, Yaseen, was great! I had asked some questions about the used vehicle before my wife and I came for the test drive, and he had the answers for me when we arrived. We did the test drive and we decided to buy the car. Since my wife and I had another appointment to get to, we requested that we move the paperwork quickly. Yaseen and I negotiated the price in about 5 to 10 minutes. Then it was on to the finance office. We wanted to pay cash for the car, but still had to go through the process of having our credit checked!?!? We told the finance guy that we had to be somewhere soon, so we'd like to skip all that since we weren't going to finance the vehicle. Apparently the situation regarding our other event had not been related to the finance person. He called the sales manager into the office and asked what was going on. He said "They keep saying 'We gotta be somewhere, we gotta be somewhere,'" basically mocking us while we were sitting right in front of him. But the process is the process, and it only takes "a few minutes," so we had to go through it. Of course, a few minutes is really 30 minutes, so after a half hour we were able to put down our deposit and head out, having made an appointment to come back with a check for the remainder and pick up the vehicle the next day.The pickup went smoothly. The car was very clean. All the reps were very friendly and helpful. However, on the drive home I noticed that the windshield had a small crack. When I got home, I called the dealership about it, and they had their glass company call me. They will repair the windshield tomorrow,which is pretty quick service.
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July 2023 by Scott F
Process was easy, Colin worked with me to find what I was looking for, was patient working things out, and the whole team did a great job being upfront and honest about what they could and couldn't do when it came to finalizing a deal that worked for both parties. Absolutely love my new car!
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July 2023 by Tgom K
They were so wonderful and helpful. Jonathan took care of me and my daughter and just did above and beyond for us. Will be going back and will really reccomend them to my friends...Anthony was just as amazing and really helping in every step of the way. The whole team is just wonderful.
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June 2023 by Vanessa Mims
I drove them crazy but they help me. I can now laugh about it. They are very understanding and yes I am a grown brat and I feel they can handle anything especially like me. So thank y’all very much I love my new car.
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June 2023 by Mallory Faustin
Zachary was a fantastic salesman. He was very knowledgable of product information and was incredibly helpful during the purchasing process. I turned in an Acura RDX and now have a Mach-E. I love my new car!!!
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June 2023 by Macy Bethge
The team I worked with was really great, I knew going in that I was likely to buy the vehicle and they did their best to move me through the process quickly. I was also very impressed with how much information the finance manager, Dean provided me with. He really helped me make the best decision for my specific circumstance. My sales representative Ibrahima was also great, had such a good attitude and I did not feel pressured by him like some car salespeople can be.
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June 2023 by Robert Ridgley
Derrick at Koons Ford is definitely the person you need to see if you’re in the market for a new or used Ford product. He’ll work with you to get you the best deal. Super person!
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May 2023 by carla berganza
We had a great experience! Everyone was nice, attentive and very hospitable. We are happy with the purchase we had and we’re offered a good deal for our trade in. Recommend this dealer 100%.
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May 2023 by Jessica Grooms
I had a phenomenal experience with my sales associate Curtis. He was welcoming, professional, and treated me as an equal. I fully appreciated his transparency and desire to lay out all information without pushing me to make a decision. I was however less than impressed with the finance department (hence the loss of star). They were rushed, explained very little, and it felt like I was quickly being trapped into a deal without fully understanding what I was signing up for.
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May 2023 by Jenny Heap
Daniel was the best EVER. He did everything he said he would, had the truck looking amazing... and EVEN came in to meet us on the morning of his day off!! We would love to buy an F Series truck again with him. Latina and Brittany in the offices were SO helpful and on the ball. I cannot say enough praise for their help.We only wish we could say the same about the finance dept/Joe M... His lack of attention or help to us made making some changes and getting our state registration and extra temp tags... a huge headache. For a month (!) after we drove away!He is the reason for only 4 stars...
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February 2023 by Chuck Pena
No car deal is ever 100% perfect so that's why 4 stars. But no major issues. Bought a 2021 VW ID4 Pro S AWD remotely via text/phone/email. But there was some good old fashioned paperwork involved. Did this over the holidays so there were a few delays with overnight delivery of paperwork. In the end, everything worked out well. The pricing was more than fair. Very little haggling. The icing on the cake was that Koons had the car delivered to us in SC at no cost (plus they took care of registration and licensing in SC). The car had a few very minor scratches that weren't in the online pictures, but not a deal breaker. Thank you Serdar and Shant for making this happen. LOVE the car and going EV!
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February 2023 by Nadia Abboud
My brother bought a car here and recommended me to work with Jonathan Alvarez. Let me tell you he is a wonderful young man, from the moment he greeted me to the spot delivery. He was very attentive and mindful of our time! Best wishes for the team Koons Auto Outlet
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February 2023 by Kurtis Kjobech
Y’all have a fantastic team and a great operation. Hector and Carlos did a wonderful job taking care of me and my son. I found just what I wanted in your online listings and they let me take it out for a test drive right after we showed up that afternoon. It was beautiful! Then your finance team helped me get through the paperwork quickly and we left in my new car to get home in time for dinner.
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January 2023 by Fuzz3lit3
Hector was awesome! He went out his way to accommodate what we were looking for. Even going to another lot to bring us a different vehicle. We will definitely be back to buy another from him. Also need to thank Tony, he definitely knows what he's doing. Work with us to get best deal possible. Took a little time but well worth the wait. Great team, Thanks!
