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March 2024 by Jennifer Dunfee
Pros: Outcome looked really great and price seemed reasonable.Con: Communication. Car took over a month, likely part issue out of Collision Center control. However, in the 4+ weeks without the car, I called three times for an update and was told someone would call me back within 24 hours, didn't happen. Three times I was told they spoke to parts place and it would arrive on a certain day, it didn't. Three times I asked to speak to the manager (twice over phone, once in person) and he never called. Finally, when car was ready, I went to pick it up and it wasn't there as it had been moved to other location - note that you sign permission for this when you drop off the car.What matters most when you are choosing a place are the pros above. But the cons were frustrating.
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March 2024 by Accustrat Inc
DON'T SIGN VAL'S POWER OF ATTORNEY!!!! This is one of the biggest blunders we ever did. That form is also the authorization form. Once you sign, you are stuck with them, and you have no recourse. Even when they don't provide status and it takes months of inaction. It took CLOSE TO ONE YEAR(!!!) to get our vehicle repaired, for only a minor fender bender. The office and CEO were non-responsive. Even the insurance person said this place is awful to deal with. Most likely Mr Flores will counter below and give the excuse that parts are scarce and he is stuck waiting on them. Don't believe it. AVOID AT ALL COSTS!
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March 2024 by Lindsay Najjoum
Eddie and his staff were such a pleasure to work with. I went in very last minute to see if they could put a new cover on my antenna as mine somehow went missing. Not only were they able to fix this issue but while doing so they noticed a water leak through my roof and fixed it at the same time. My car was in immaculate condition when I picked it up. Thank you to the VAL Collision Center team!
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March 2024 by Joe C.
DON'T SIGN VAL'S POWER OF ATTORNEY!!!! This is one of the biggest blunders we ever did. That form is also the authorization form. Once you sign, you are stuck with them, and you have no recourse. Even when they don't provide status and it takes months of inaction. It took CLOSE TO ONE YEAR(!!!) to get our vehicle repaired, for only a minor fender bender. The office and CEO were non-responsive. Even the insurance person said this place is awful to deal with. Most likely Mr Flores will counter below and give the excuse that parts are scarce and he is stuck waiting on them. Don't believe it. AVOID AT ALL COSTS!
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February 2024 by Rodrigo C Munoz
Excellent job !!Highly recommend.
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February 2024 by Mohamed Elsherief
Phenomenal! I went today for an issue with my bumper on my Jaguar. Jennifer was amazing and was able to help me out. This place is honest! They could have easily took advantage of me and told me to replace the whole bumper but they were able to fix it like new for literally nothing! I highly recommend them for family and friends! It's great to find an honest good body shop. Also their prices are very reasonable! I can't recommend them enough!!! Thank you Jennifer and VAL crew?!
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February 2024 by Fares Gahche
I can't say enough good things about VAL Collision Center. Everyone that works there is kind, courteous, and extremely professional. I went to them at the last minute on a weekend, and the entire staff quickly and efficiently made my life easier. The work was of excellent quality, and I can honestly state that it was done very neatly. I have never been so happy with amazing work that has been done to my car! I would without a doubt recommend this shop to anyone in need of auto repair services.Eddie (owner/manger), I appreciate your kindness and I wish VAL Collision Centre all the best.(Thank you Mr. Pinto for the recommendation)Fares
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February 2024 by Katie Iobst
My vehicle was towed here for minor repairs in September 2023 and I am still awaiting completion in January 2024. After multiple phone calls seeking updates on the status of repairs, during which the person who answered the calls was unable to confirm the status with their manager, I am still awaiting a response. If you are seeking timely repairs and professional communications, I suggest you take your business elsewhere.
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January 2024 by Darius Anania
They did fantastic work and fixed my car beautifully. I wish they were more transparent about the status of my car when they pass their own deadlines. Hopefully I will never have to go back, but if I do they will be my first choice.
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January 2024 by Shawan Jalu
Very poor service...I had my car repainted and there was damage to the seals which they promised to fix....2 months later I'm still waiting to get it fixed...been told cannot find a part. Not ordered part...owner was away so can not purchase till he comes back....every excuse in the book.... highly recommend to avoid and find someine else
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January 2024 by David Ott
I had a tree branch spear through the rear windshield of my new car. I hadn't had the thing for 2 months, it was brand new, so I was obviously a little bummed. Eddie found the glass and had it completely fixed in 2 days -- like it never happened. He also found the glass for cheaper than he'd quoted and saved me almost a $1000 from the original quote. I never would have known the difference but he was straight up and passed the savings on to me. He also buffed out a couple scratches on the paint and detailed the car at no additional charge. I could not be happier with the work, and highly recommend Eddie and his crew -- outstanding, honest work, truly a pleasure!
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January 2024 by Luis Sosa
Thank you!The service was above and beyond, they took care of all the paperwork and the car looks like nothing happened to it.
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December 2023 by Mark Phelps
I was in a major accident where there was extensive driver's side damage but the insurance company would not total the car. I called around to a few places but nobody would store the car on-site until parts could be obtained. Being shortly after the pandemic parts were hard to obtain. Eddie allowed me to bring my vehicle over immediately. They fixed the car to look like new. Eddie and staff are hardworking and friendly. Highly recommend
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November 2023 by Robert Levitan
I arrived with a loose bumper part that needed to be re-connected to the frame of the car. They looked at it and then fixed it on the spot. Since it only took them 15 minutes, then did not even charge me. Who does that these days? This is a customer friendly, honest and honorable business. I highly recommend Val Collision..Service: Body & Trim
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November 2023 by Gee wiafe
Eddie the manager is absolutely wonderful, the whole entire stuff are respectful responsive and very thorough when it came to my Range Rover velar repair. I’ll recommend and use them any time any day thank you Val collision for your exceptional service I’m grateful.Services: Painting
