August 2021 by colin b.
It was a good experience overall. But just a heads up they shut down their inspection at 430 not 5pm.
June 2021 by Neil B.
This location did good work, but FYI they have shut down all auto repair services here while they expand the bays. Just gas and inspections for the time being.
June 2021 by Jonas McGaha
Best customer service I have experienced in a long time. Tony is great, professional and quick to help you get done whatever you need. Would highly recommend!
May 2021 by Leah Reid
I was so impressed with the service I received yesterday- inspection, oil change, and rotation. Tony was so courteous on the phone and in person. They even gave me a bag to put my tire lock in. It was clean inside to wait as well.
April 2021 by Brenden Lewis
This is easily the worst most unprofessional car shop I've ever been to.TL;DR for those who don't want to read the dissertation that follows, the manager (Turk) and staff of this shop are utterly lacking in basic integrity, respect, or ability. My car went into their shop with no issues and came out with a damaged tire. They were notified of the issue with their service immediately, acknowledged it, then refused to remedy the problem. STAY AWAY FROM THIS SHOP. There's a reason the reviews for this shop are so poor. There's no shortage of shops in this area, so don't risk your money or your vehicle going to this one.On Friday 3/12, I brought my car in for an oil change, tire rotation, and state and emissions inspections: basic routine work. My car entered the shop with no issues yet when I got in my car to leave following the service, I noticed that my front right tire pressure sensor was only showing 16 psi. The tire was not visibly flat so I assumed something got crossed in the rotation. I spoke to the manager Turk and he indicated that the mechanics were gone for the day, so I'd have to bring my car back the following day. On my way home my car was leaning to the left, and after pulling to the side of the road to check my tires, I realized by rear left tire was flat. Clearly something had happened when my tires were rotated. While this was obviously frustrating, given that Turk had indicated that they'd be willing to take a look at the issue when I brought my car back, I wasn't too upset.As I had things to do on Saturday and the shop is closed on Sunday, I brought my car in on Monday. I explained the issue and was told they'd see what they could do. I received a call in the afternoon and was told that there was nothing they could do about my tire because the damage causing the leak was on the inner sidewall of the tire. After explaining that I had spoken to Turk about the issue I was told that he wasn't in and would give me a call the following day. The call with Turk on Tuesday was absolutely disgraceful; I don't think I've ever encountered such a brazen lack of integrity. The simple facts are that my tire didn't have a flat when I brought it in (something that Turk did not contest), that I immediately notified him of an issue with the service after receiving my car, and that I had a flat upon leaving his shop. Yet he refused to take any responsibility for the issue, instead choosing to question me about how I could have driven the car with a leaky tire (apparently portable pumps aren't a thing he was privy to) and insist that it's utterly impossible that one of his mechanics could have made a mistake. His "resolution" to this issue was to offer me a tire at cost and waive the labor of installing it. So, I effectively paid for their screw-up. The utter lack of respect or integrity shown in our conversation was an absolute disgrace. STAY AWAY FROM THIS PLACE. If they make a mistake they will not take responsibility and you will pay for it.Services: Oil change
March 2021 by Robbin B.
I've been going to various VA Tire and Autos for close to 8 years now, and they're all wonderful. I went to this shop both before the new manager and again now that Turk is running the shop. In 20 years of driving, 2 states, and more shops than I can count, Turk and his team are leaps and bounds above the rest. They're knowledgeable, honest, and most of all, they actually care about you as people and not just dollar signs. Run, don't walk, to this shop for all of your car needs. You can't go wrong here. If you had a bad experience before Turk took over, come back and give them another shot - you won't regret it. Bonus points: there's a gas station on site, and they have loaner cars for during service!!
March 2021 by Josh chhabra
Everyone at this shop was professional, courteous and very helpful. I want to give a personal shout out to Tony and Turk from the Falls Church location for their exemplary work during my car service. They both did an outstanding job keeping me updated during the process from initial intake to pickup. Turk took his time to show me the issues with the car that were addressed and the guys in the shop also showed me the old worn out parts that had to be replaced. I will keep bringing my vehicles back to this location since they are trustworthy and professional mechanics. I wish them continued success and thank them for their awesome work.Services: Tuning
March 2021 by Joe Pika
Friendly and knowledgeable staff. They work on all makes and models of cars and can generally fix all repairs. They frequently have coupons available so check their website for any offers ahead of time.
February 2021 by Josh C.
Everyone at this shop was professional, courteous and very helpful. I want to give a personal shout out to Tony and Turk from the Falls Church location for their exemplary work during my car service. They both did an outstanding job keeping me updated during the process from initial intake to pickup. Turk took his time to show me the issues with the car that were addressed and the guys in the shop also showed me the old worn out parts that had to be replaced. I will keep bringing my vehicles back to this location since they are trustworthy and professional mechanics. I wish them continued success and thank them for their awesome work.
February 2021 by Jessie Gabris
Turk, the store Manager, is absolutely amazing. Assisted me as soon as I walked in and I was in and out within 15 minutes and I had one car that needed a state inspection and the other an oil change. They even gave me a quote for new tires along with a car freshener that smells amazing. Will be coming back for sure.
February 2021 by Gentleman-Tchomson O.
F####d up place failed my car for a simple Uber inspection and going tell me I got a worn out tire. Could the geniuses just ask me if I wanted them to replace the single tire before failing like anyone else would? And they are a tire shop? And they going tell me they failed me because it's against Virginia law to have dashcam and phone holder on dashboard when going for inspection? Give me break man. Its not like they are gorilla glued on the dashboard. Reinspection for $1? Thanks but I pass. I don't know if they trying to get a NOBEL PRICE for vehicle inspection. Wasted almost an entire hour of my time and my $20
February 2021 by Charles W.
I came in for safety & emissions. On the plus side they did a VERY through workup of my car and found $1900+ worth of work that needed done. On the negative side, most of the work that they claimed needed done was nonsense. "Broken headlight lamps," when neither one is broken. The bulb on one does need replaced, though. They weren't exactly trying to scam me. Since the guy up front was pretty fourth coming that at the end of the day I just needed a tire and a bulb.
February 2021 by Edward Stern
This chain tends to over charge for service but you can't beat how nice the staff is and bonus... Free air!
January 2021 by Alice Lum
Stay away from this place for Va safety inspection. They tend to fail cars for inspection to get unneeded services for your car! Unethical service and business practices.
January 2021 by Alice L.
Car failed safety inspection because of the tread on my tires. Funny enough, the previous day I had rotated and balanced my car at NTB and they were fine. So how is it that the tires didn't pass "their safety inspection"? They quoted me $1500 for new tires. Was told that if I do come back later with new tires, the inspection would just be $1 and that the $20 inspection would be waived. How kind and generous of them...what a joke! These people are cherry picking their safety inspections. Beware of their services and practices and stay away.