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July 2025 by Ryan Bull
Been using them for 10+ years. They are upfront with me about what my vehicle does and doesn't need. Once, they asked to do a maintenance item 15k miles before it was due. When I asked why they wanted to do it so early, they explained the part cost was less than a hundred dollars but the work was costly because of the three(or four) hours of labor to remove various parts of the motor to do the maintenance work. Since my vehicle was already going to get the same teardown work to fix a separate issue, their recommendation was going to save me hundreds of dollars. Their honesty in looking out for me and my vehicle is why they have my business.
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July 2025 by Ashlee Bristow
Mac’s Auto one of the most reliable and welcoming auto shops I’ve ever been to. From the moment you walk through the door, everyone—from the front office staff to the technicians—treats you with genuine kindness and respect. They’re incredibly knowledgeable and take the time to answer any question you might have. They treat you with respect and take the time to explain what’s going on with your vehicle—no guesswork, no pressure.
Their prices are fair and transparent, and you can trust them to get the job done right without trying to upsell you on things you don’t need. You never feel like you’re being upsold or taken advantage of—they’re honest, transparent, and truly focused on helping you get back on the road safely.
On top of their excellent auto services, Hanna offers top-tier interior and exterior detailing that leaves your car looking spotless. It’s the perfect extra touch that shows how much they care about your experience.
Highly recommend Mac’s Auto for dependable service and a team that really puts the customer first!
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June 2025 by Gary McQuillen
Complete Automotive repair with towing available.
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June 2025 by Dawn Collins
I’m the daughter mentioned in the earlier review today. My personal experience with Mac’s Automotive Repair and Towing Service has been nothing short of amazing!!!
After a long year of aggravation, Mac’s diagnosed my car issues that another shop could not, (which not dismissed all my fears of what to do next) they were able to correct the issue with my alternator/ starter but they also inspected and corrected a few minor issues getting me safely back on the road again. 😊
Not only have I found my new “go to” mechanic, I would recommend Mac’s to everyone I meet. If I could give more than 5 ⭐️ I would.
Thanks again!!!
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June 2025 by Lorie Kloepfer
Our daughter moved to Gloucester Va & desperately needed help getting her car running after months of frustration from having it at another shop still not running ! We recommended her to go to a local parts store and ask for a good repair shop recommendation. She found you guys and you have a great reviews !!! She is finally back on the road again and very happy with your service
Thank you from her & herfamily in St Louis
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April 2025 by Ron Stransky
I had to reduce this two stars because I was given a bad estimate. I went in with my air conditioning not working. They charged me $75 to analyze the problem and gave me an estimate for over $2,000 to fix my AC. I declined because I wasn't ready to spend that money at that time. I took my car to d&m auto repair up the block and they repaired my problem by filling my system with freon. It's been 3 or 4 days now and everything is working fine. Kind of disappointing to get a bad estimate. :(
I cannot recommend this company more highly. They seem like a bunch of honest guys they've always given me a fair price they are my go-to guys for auto repair
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April 2025 by Laci Lowe
Patrick at Mac’s was absolutely wonderful. He spent a lot of his time to figure out what was going on with my Jeep issues…and did! I was not charged for his services and I highly recommend Mac’s!!
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February 2025 by Jacob Elliott
Best in the business, not many like this anymore. Did not have to do what they did for me. Felt like family, only they actually help.
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February 2025 by Will Highton
Great tow service! Highly recommend.
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February 2025 by Vapor Wulf
Unreliable
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January 2025 by Cassie J-Braids
I scheduled a car pickup with Peddle, and Macs was their selected service. My pickup window was 7-11 am, but I heard nothing until 1:50 pm after leaving my initial review. My initial negative review was only about their lack of communication regarding being 2+ hours late. Michael from Macs called, saying he’d arrive in 30 minutes, so I paid for a Lyft to meet the car. At 2:01 pm, I received a text saying they couldn’t come today, with no reschedule offered. I wasted money on Lyfts and missed work, only for poor communication and broken promises. I sold the car to someone else while waiting, but I won’t trust Macs for anything in the future, and I’ll warn others to avoid them too.
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December 2024 by Chris \u0026 Kimberly Obranovich
Absolutely notch shop! Mac’s auto repair is a shop you can trust and provides nothing but reliable and excellent service. We had our vehicle in a different repair shop for 3 weeks for an issue and they were unable to find a fix after multiple repair attempts. We took it into Mac’s auto and Matt diagnosed it right away and was able to fix it for us in less half of what the dealership quoted. They also spent extra time to find more affordable parts with the same quality to help drive down our expenses. This is our go to place for any auto repair issues. Highly recommend Mac’s auto, you won’t go wrong taking your vehicle to them!
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November 2024 by John Gargone
I found this place by driving past it. My car needed an exhaust fixed and was told be several corporate ran garages the whole system needed to be replaced, they could not weld aluminum. I pulled up to Mac's Jeff was having lunch out front. He took a look, on the spot. Immediately Jeff took the car in the garage. 15 minutes later he fixed the leek for only 100$. That was 4 years ago. Since then I have gotten all my inspections done there because I was convinced they are an honest company. Btw you can make appointments for inspection. A couple weeks ago 2 very good local mechanics told me a grinding sound was coming from the alternator. I replaced it myself but part cost 189$ and didn't fix the noise. Several more mechanics said it was inside the engine! I live 20 miles from Mac's but went back there. 20 minutes later Jeff informed me it was the water pump. Again I replaced it myself. It was no surprise Jeff Gibson was Right!
Even though it is a distance away from me I'm not ever going to another mechanic. Mac's is worth the drive!
Since my first visit I have been there several times and found the ladies at the service desk to be courteous and knowledgeable. This is a family owned and operated business.Over the top comfortable waiting area, extremely well organized and professional service team. Being an Exec. Chef I do not give such great reviews lightly.
I had the good fortune to meet the owner, after talking to Mark I quickly understood why his business was ran so well. Just proves that a great team starts from the top down!
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October 2024 by Robert Ziegenfus
Ignorant employees. Drives slow in the passing lane. Everyone goes around on the right and pulls in front, but no budging on the left lane camping.
8:30 AM 10/23 17 northbound
I was a passenger in a vehicle watching the many cars go around the slow moving truck. Luckly there were no accidents with the drivers that went around.
Not sure if that is job security or just ignorance.
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August 2024 by Tiffany Johnson
I got a police tow after getting into an accident. When they towed the car away there was body damage above the wheel, but when I got it back the wheel had been lodged further under the bumper, and the door on that side no longer works. I wish I could post a picture of right before they towed it and after I got it back. Do not use this company unless you want to pay over $300 and get your car in worse shape.
