-
November 2025 by Vashti Clarke
Everyone is always nice and professional.
-
November 2025 by patricia crawford
They always go above and beyond at crown mini.
-
October 2025 by Larry Marchant
Mini of Richmond has wonderful cars. But most of all they have excellent service. They listen and listen again until they know what your car needs! My Mini Cooper pulled to the left and had an odd sounding noise! (Pretty vague, I admit). The service techs aligned my car perfectly, and balanced and rotated the tires. A few test drives during all this resulted in my car coming back to me like it was new! Thank you Mini Service for doing things right! Excellence is so valuable these days!
-
October 2025 by Holli Newman
Excellent service great staff friendly and fasr
-
October 2025 by Bill Spicuzza
Absolutely outstanding communications from start. Responses were quick and they answered all questions promptly.
-
September 2024 by kenneth hill
Service department and customer service is outstanding
-
August 2024 by Matthew Patten
Service advisors Steve and Treyvon, are always super helpful. Put me in a loaner while my car was in the shop for service, so I could still get to work.
-
August 2024 by Wei Ma
We worked with Jacob during our purchase of a new 2025 mini cooper. He was overall extremely friendly and helpful! Initially, the car came with a bad battery but the service department went above and beyond to get it replaced ASAP. Despite the initial set back, I am very happy with the car itself.
Things they excelled: the dealership was comfortable, did not feel like there was high-pressure sales tactic, was able to test drive everything I wanted on the lot. They were also happy to work with me to get a fair deal on my trade in!
Things would like to see improved: wait time; after deciding to purchase, we waited over two hours to get the paperwork ready, didnt feel like it was very efficient- perhaps they were backed up at the moment. It would also been nice for the dealer to catch the faulty battery during that two hour wait rather than sending us home with it then asking us to bring it back the next day.
Final thought: as far as a car dealer, I think Crown Mini and its service dept. is near the top in terms of comfort, service, and responsiveness. Would recommend buying your next mini here!
-
August 2024 by Alan Baumann
very helpful at the dealership but I'm disappointed in mini. There are so many things I am not able to figure. recently, I couldn't find out how to turn on Sirius. My salesman showed me how but I have brain fog so not your fault. couldn't figure out how to get sound with my navigation.
-
August 2024 by Angela Stanley
Everyone is so nice. I had to leave my mini for the day to have several things fixed. They are very informative and had my mini fixed in 1 day.
-
August 2024 by Ralph Newton
Excellent experience for maintenance of our Mini - exceeded my expectations - highly recommend
-
August 2024 by Cary Campbell
Crown MINI does first-rate service on my MINI JCW Convertible. I was able to wait today while they serviced my MINI (routine yearly inspection) and checked it over. They even gave my car a wash.
They are pleasant and professional to work with.
-
August 2024 by GLORIA WALKER
Service was completed in a timely manner. Personnel in Service Department was helpful and informative.
-
August 2024 by Laura H
I love coming to this small town feeling in a big city dealership.
Everyone is very friendly, nice, and knows their stuff! ????
-
August 2024 by Paulette Lennon
We love Crown Mini. This trip was to buy my 4th Mini and the 2nd from Crown Mini. They treated me like I was their most important customer. Everyone is genuinely personable and friendly. You never have to worry about feeling pressured or dealing with upsetting. Mini doesn't do those things. If I ever need another Mini, Crown is my first stop (and last)!
