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February 2024 by jamilah “Workhardforyourdreams” harris
I have always had a good experience with Petco, from buying some supplies and purchasing a cute male guinea pig, ? purchased a cute green male parrket, ? ? for my aquarium. Staff is very helpful and have helped me with making choices with what I needed for my ? my furry crew and my ?️ high friend.
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February 2024 by alex bridger
I wish there was an option for zero stars. I’ve been a vegan for almost a third of my life, I am an experienced animal owner from snakes, to cats, to dogs and horses. There’s a lot of things people could say they don’t like about me, I’m sure; but inhumane/cruel/uncaring for animals is not one of them. The MANAGER at this petco decided to cut me off and chastise me for not wanting to spend $150 on a beta fish.. she said it was cruel and inhumane to just “dump them in a bowl to die” and that I wouldn’t be allowed to have a fish if I didn’t want to spend $150. Mind, what I said to prompt this was “I don’t want to spend so much money to set up for one baby beta fish” and she cut me off with her arrogant, condescending, misinformed response. Instead of offering cost effective solutions, she has decided to take a shaming and nefarious approach to forcing her most expensive tanks and kits on her shoppers.Steer clear. And hopefully someone at Petco can see this and turn this around.
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January 2024 by Michele Viar
Kathy was awesome! She gave my dog Bob a fantastic haircut! I’m so excited I found her.
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January 2024 by Red-Collar- Radio
Employees don't know what they are doing when it comes to pets.
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January 2024 by Erika King
I purchased a laser pointer for my new kitty.
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December 2023 by Kevin S.
Very nice staff. Seem to have everything one needs for their pets. They also have a grooming service; a lovely cat hotel for adoption of cats; and other pets for purchase ( hamsters, etc...). Prices are fair and they are very knowledgeable.
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December 2023 by Cody Olsen
Sitara is the name of the young lady that assisted me at the cash register and at the small pets section at closing time Sunday night, she was very nice and asked if I needed any help, then she asked me if I wanted to pet the ferrets (because I was looking at them), I replied “REALLY!?” I was so excited and surprised, I will be returning to Petco and I can easily recommend to others. She needs to be considered for management roles in the future. Great example of quality customer service.
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December 2023 by Estefania W
They just care about selling and push so hard to the point of lying. The male cashier insisted nonstop when we were paying for our purchases that we should get the membership and kept insisting and insisting. He said you can cancel whenever you want if you don’t like it, but I assure you, you will love it. Well, guess what? It is, in fact, not worth it, and you cannot cancel as it has a 12-month policy. He also said they offer vet services, another lie. They only offer vaccination services at this location. I would never go back to this store.
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December 2023 by MG 703
This very HONEST REVIEW is being submitted to encourage you to proceed with caution if you choose to book vaccinations with Petco/Vetco Clinic.AFTER PAYING TWICE FOR THE PACKAGE Nora's appointments have been canceled and canceled and canceled.Neither Brian (12/10 12:15pm) nor Lizabeth who identified themselves as store managers was capable of providing a dissatisfied customer with a point of escalations for resolution. After a stonewall of at least 5 minutes with Brian telling me there is nothing he can do I am letting my fingers do the talking. Someone needs to contact me ASAP remedy this situation to my satisfaction. I have left my contact and business card at the Leesburg store and will be leaving my negative review in every possible location and spread my story.It was a long wait, and I had to pay twice. But my girl got her shots.
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November 2023 by Lou
Getting rabies vaccines for two dogs.Store was clean and well stocked. Traveling veterinary tech and veterinarian were friendly and very knowledgeable. Great job thank you.
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November 2023 by Cathleen Clouse
Brain essay absolutely amazing so patient with my crazy little pop help me fit her with a harness was so pleasant sat on the floor with her was just so patient with her and it was so appreciated he was absolutely amazing
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October 2023 by Gloria Feng
I was warmly greeted at the store in both days, 10/1 and 10/2. The associates were nice and knowledgeable.
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September 2023 by Tanya S.
I have never written a negative review; however, I feel the need to let the public know what to expect with their dog training. I am writing to request your immediate intervention in this matter. I hope that your involvement will expedite the resolution process and ensure that my concerns are addressed promptly. I have a strong desire to see this situation resolved and I believe with your oversight, we can achieve this goal. After researching my options, I chose Petco's Adult Essential Complete Package, which spans a total of 12 weeks. My goal was for Hamilton to achieve the Good Citizen's Certification and eventually become certified as a Comfort Caring Canine Therapy Dog, allowing him to visit Nursing Homes and Hospitals. However, my experience during the initial 6 weeks of training has left me frustrated and dissatisfied. The issues began when the initial trainer was dismissed, and a trainer named Christine from the Petco Sterling, VA location took over. At the second week of training, Christine informed me that she could no longer conduct sessions at the Leesburg Petco, suggesting we finish the training at the Sterling Petco. This arrangement was inconvenient for both me and another dog owner participating in the program. By the 3rd week, Christine informed me that Petco would no longer permit her to work at the Leesburg Petco. Despite the inconvenience, I agreed to drive 45 minutes from my home to the Sterling Petco. However, my frustration reached its peak during the 6th and final training class. At 3:22 PM, Christine texted me to say she had to leave early, suggesting that we reschedule the class. After making a 45-minute drive during rush-hour traffic and waiting for 8 minutes, Christine informed me that her manager required her presence on the floor, leaving the training incomplete. This disregard for my time and Petco's advertised commitment to consumers was deeply disappointing. I requested to speak with the manager, and the assistant manager provided me with a phone number, assuring me that the Leesburg store manager would return my call the next day, Friday, September 15, 2023. Regrettably, I did not receive a callback as promised. While I acknowledge that Christine displayed compassion toward our pets, her lack of dedication to fulfilling her training commitments became evident in numerous ways. There was a lack of clarity regarding the requirements to pass the CGC (Canine Good Citizen) test, which was advertised as part of the Complete Package but later revealed to be an additional $15.00 fee. Furthermore, during the training, only a portion of the CGC test items were covered, leaving essential components unaddressed. To provide some context, my motivation for enrolling Hamilton in Petco's training program was inspired by a heartfelt encounter I had during my husband's open-heart surgery at the Cleveland Clinic in Cleveland, Ohio. A volunteer and their dog provided immense comfort and support during this stressful time, prompting me to aim for Hamilton to become a Service Dog and bring the same love and compassion to my community. For the past two weeks, I have been trying to get in touch with Liz at the Leesburg, Virginia Petco location regarding my concerns, but I have not received any callbacks or assistance. Furthermore, on September 14, I had a conversation with both Christine, your dog trainer, and the assistant manager at the Sterling location. This was the day when my scheduled training session was unexpectedly canceled. I also reached out to their Customer Service Department both online and by phone, providing them with a detailed account of the situation. Despite my efforts and the numerous individuals who are aware of the issue, I have yet to see any progress towards resolving it.
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September 2023 by Lynda Pejic
Love this place. The staff are so helpful in person and on the phone. I needed high protein food and the team got it for me.
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September 2023 by Steele peverill
We ordered online and picked up at store and had a flawless transaction. We were merely greeted soon as walking through the door and we were in and out in no time. The staff at this location were extremely pleasant and nice.
