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August 2024 by Thomas McDonald
I can’t explain how awesome this shop is . I have been to plenty of shops and had work done in many different states and at many a Freightliner location. But Truck Enterprises of Lynchburg, VA is by far the best shop I’ve ever been to. Anthony in service actually cares about his customers and it SHOWS!! I showed up out of the blue for some leaking fuel lines with zero notice . I am from 9 hours away and knew nobody in the state . They were super busy that day and I explained to him my situation and he promised to take care of me as quick as possible. Within 1 and a half hours they had pinpointed the problem as an over torqued nut on a fuel line that was connected to a recently replaced fuel injector . I had only picked the truck up a day earlier from a Freightliner dealership and it began leaking fuel halfway through my first load . They ordered the parts immediately and told me not to worry because I was super stressed out. I was worried about the bill but Anthony reassured me that he would make sure the shop responsible for the error would be held accountable for their mistakes. I can’t tell you how happy I was the next day when they had received the parts , completed the repair, and get this MADE THE FAULTY SHOP COVER THE BILL!!! I didn’t have to lift a finger .They had clean showers and towels available for free . I also was able to do my laundry for free as well ! They have a fresh ice water dispenser and a comfortable drivers lounge. They took care of me from start to finish and when I was leaving I looked under the hood to do a quick inspection and it looked like they had put a brand new engine under there !! They didn’t but they steam cleaned the engine compartment and removed all excess oil, fuel , and grease after the repair was complete. It actually was cleaner than when I bought the truck ! lol lol If you have a problem with your truck , this is the place to go . Trust me
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August 2024 by Wally Cole
Justin finally found an issue with my truck that no one else could. Did a great job on repairs. Very quick getting truck diagnosed, repaired, and back on the road.
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July 2024 by Cheryl Keys
✓Clean shower/ restroom ✓vending machines ✓great customer service ✓free coffee
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May 2024 by Curtis Fitzpatrick
Needed a mirror for a truck called they had it in stock and confirmed it before I came 45min to get it and the price was way cheap then expected! Good experience will use them again.
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March 2024 by Melvin Alexander
Owner Operators/Fleet Owners BEWARE!!
"We here at Truck Enterprises know the importance of us honoring your scheduled appointment and getting your truck back on the road fast because if you're not turning, you're not earning" - Truck Enterprises Mechanic.
If you believe that, I have THREE Bridges to Terabithia for sale(Toll Booths Optional).
Scheduled an appointment for repairs two weeks prior for February 16th at 7:30am. Dropped the truck off Thursday February 15th. The truck was not pulled into the shop until Monday February 19th while we were waiting there to speak with the Service Manager in person about why this truck is not being worked on.
While waiting there Monday to speak with the Service Manager, a Driver/Owner Operator walked in, spoke to the Counter Clerk(The Man- you know the name), about his truck and was taken in IMMEDIATELY. Guess he was a Good Ol' Buddy.
Finally got to speak with the Service Manager and he gives the generic: "Oh, I am so sorry", "This is not acceptable", "We are going to be on top of this". LOL. Yeah I was born 34 hours ago on my reset.
Called the Service Department Wednesday February 21st to check on the status of the truck and was told to call back Thursday February 22nd around 9:30am. February 22nd rolls around and I receive a email at 9:00am telling me that they ordered the wrong part and the truck should be ready Friday February 23rd... Around 5:00pm. Good luck getting a load on a Friday around 5pm!!
The parts came in around 11am. They didn't start working on it until around 5:30pm. I received a call at 7:00pm letting me know that the truck was ready, and that they also charged me for an hour labor to check out something that I clearly said to NOT do if it was NOT covered under the Warranty. This was told to the Woman(you know the name) on the phone and the Man in person.
In case you are wondering what repairs were done, they were replacing an Exhaust Bellow and an EGR Valve. That was it. This has been the 2nd time that this truck has been to this shop(for different repairs)and each time this truck was held for over a week. First repair- paid cash, Second repair- Covered by Warranty.
To anyone who is considering getting your truck or Fleet serviced here. Think Again! You would be better off just getting parts here. The Parts Department is fantastic. To save time and money, just get the parts and at all cost AVOID THEIR SERVICE DEPARTMENT. Your truck will sit there for a good while. You will hear every excuse in the book and new ones. You will be overcharged; $1900 or better seems to be their magic quota number! They will tell you that they want to get you back on the road fast. They will look at you with a smile on their face and lie to you. Do not believe all of their 5 Stars. Bots and/or Buddies.
Parts Department: 5 Stars THEY ARE GREAT! Especially Tony
Service Department: Use the Deep-sea Challenger with James Cameron's help to raise your stars, morality, and ethics.
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January 2024 by Yanet Mariño González
I went with a friend who needed a valve to repair his truck, they treated us very well, we found one of the parts and they sent the other to our house, very efficient and friendly, I highly recommend them
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November 2023 by Mr. V
Fixed the issue for a decent price and got us on our way after 8pm. If needed I would use their services again.
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October 2023 by Emma Saunders (Emma)
Great place
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August 2023 by South Street Slim
Always fixed the problem. Great service and friendly
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June 2023 by M H
Great place to get work done on your trucks. They get you in and out fast with excellent work! Great group of people as well.
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March 2023 by Shane Cochran
Was there to job hunt. But employees are nice and friendly....
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February 2023 by Gilles Trudel
Great ? people, God bless them.
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December 2022 by Kevin P
What a joke this place. Replaced wheel seal 20k miles ago. Leaking again! Rip off and super low quality work. They charge Rolls Royce quality price and does Kia kind of quality. Stay away if you can.
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November 2022 by trell01 01
A bunch of crooks. I asked sevice how much would it cost to install Onspot automatic chains on my peterbilt. They told my 10k for both axles. Wait what, you guys charge $2500 per hour? Google says the approximate pricing for vehicles with air brakes is $1945 per drive axle for the kit plus freight and installation. A bunch of crooks. I'm gonna make sure I tell all my trucker friends to never mess with these guys. CROOKS!!
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November 2022 by John Moon
Front desk is very professional! Had to wait 2weeks for a part but that was KWs factory’s fault
