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June 2024 by Stephanie Lone
Not worth it. They use the worse third party financing options too.
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October 2023 by Erin Glenn
Was on a consumer education adventure, as I was in need of replacing my 18 year old Serta mattress. Went to three different retailers, Mattress Savvy being the second. Got some great insight on really not liking the extra cooling models and really liking the Tempurpedic Pro Adapt soft. I went home and did some extra research that evening. Ended up going over to the Midlothian location to test a Serta I thought I would like. I'm glad I did...I didn't like it at all! Ended up purchasing the Tempurpedic. Everyone was extremely knowledgeable, professional and convinced me to try things I would not have otherwise. Definitely recommend them!
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August 2023 by Jayne Kelley
My husband and I were shopping for a new mattress and had gone to several places before ending up at the mechanicsville location. Walking in we were greeted by Mason. He was fantastic! He was very helpful and patient. He knew we weren’t buying that night, and still was extremely helpful. The following week we decided that’s where we were going back to and make our purchase. Once we purchased our new bed Mason said it could be 4 weeks to get which was ok with us. But we got it within 2 weeks. It came yesterday and the 2 guys that came in and put it up we’re extremely nice also!! Slept on our new bed last night and slept like a baby, thank you Mason for doing a exceptional job. You are very lucky to have him as a employee. He gives his all not to just make a sell, but to give you something that’s right for you.
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June 2023 by Susan W.
Mason and the delivery people were awesome! Mason helped me to make a perfect selection for my aging father; a quick turnaround within four days! Couldn't ask for a better experience!
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March 2023 by E P
Great customer service! Made it easy to figure out which mattress would be best for us! Highly recommend! Thanks!
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March 2023 by Zane Chen
Truly an amazing store to purchase from, large variety of options and the staff is friendly and knowledgeable, everything you can expect from a small local business without all the smoke and mirrors you get from the big companies.
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January 2023 by mark bernardini
If you are looking for a new mattress, look no further. Mason, the sales rep is very knowledgeable and will have you sleeping better in no time. Our transaction could not have gone any better. Our delivery was even 2 weeks ahead of the promise date.
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December 2022 by Marshall H.
Friendly staff, however, it took about a month to get my purchase. I was informed that I would receive my items in two weeks. The day of the delivery I didn't receive my items. After I called the Mattress Savvy's office, I was informed that my delivery was canceled and had to be rescheduled. This was disappointing at the most. The delivery was scheduled to arrive within a three hour window. three hours waisted. After several calls, I finally got on another schedule and had to wait another week. when the items arrived it was defective. Another disappointment, and had to wait another two weeks for a replacement. Poor service overall.
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October 2022 by Antoinette C
We purchased our mattress and base with Carlos. would not purchase from them again. Customer service is fake till you pay.
They did not care if you're satisfied after spending a small fortune.
I do not like being lied to, was not worth it.
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August 2022 by Nunya Bizness
Mason is awesome and we got a great price for a mattress! we’ll be back for our king size tempurpedic ?
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June 2022 by Bruce Palombo
This transaction could not have gone better or been more pleasant. Zane, the owner, personally delivered and set up the frame and mattress for my older uncle. His communication was great, as were his suggestions. I would ABSOLUTELY do business with him again. He was honest, and did exactly what he said he would do and when.THANK YOU!
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March 2022 by Ivonne R.
Dealt with Mason at Mattress Savvy. Great experience, nice conversation. Showed me several options w the different prices! I was worried about such a huge purchase but there was no pressure and I was able to take my time to decide what I want!! Greet customer service
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March 2022 by Stephen Schuman
My wife I went shopping for a mattress today and after visiting a couple of different stores we came across Mattress Savvy in Mechanicsville. To be honest, I had never even heard of Mattress Savvy, so I had no idea what to expect. We had such a pleasant experience working with Mason. He gathered information and offered advice but didn't "hover" while you were testing out the bedding options. He was very knowledgeable about the various bedding brands and explained what set each one apart from the other. More importantly, he offered a casual experience with humor, so you didn't feel like you were just another sale. Although we were in the market for a mattress, we had no intention of purchasing today; however, Mason was so good that we stopped our search today and purchased a bed without leaving the store. If I ever hear of anyone looking for a mattress, I will certainly recommend they go see Mason.
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January 2022 by Uptown Downtown
Great experience! Great price, awesome customer service! Mason was fantastic. I probably tried 15 mattresses in about 5 minutes - but found the perfect one. Mason was super knowledge about the product, and was so friendly. It was like talking with a family friend- and not a sales person. We will be back soon when our kids, friend or family need new bedding. Thanks yall!Matt Rutledge,REALTOR
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January 2022 by Antoinette Cox
We purchased our mattress and base with Carlos. would not purchase from them again. Customer service is fake till you pay.They did not care if you're satisfied after spending a small fortune.I do not like being lied to, was not worth it.
