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July 2025 by Jamie Picard
Had everything i needed
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June 2025 by Debbie Funai
Great customer service by Donnie in Mechanicsville.. He honestly answered all my questions and saved me lots of money on a part , that I needed .. dealership wanted triple the amount compared to Napa . Thank you !
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May 2025 by Paul Chandler
Ordered online. Received an email that my order was ready to pick up. Get to the store and my part wasn't in stock. Pathetic.
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April 2025 by Kirk Tower
Couldn't get the part I needed
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April 2025 by Zack Mcfaden
I ordered a fuel pressure sensor for my 2016 ram 1500. I went in store and ordered the part Wednesday and it was supposed to be in Thursday. I paid $150 and was expecting a phone call mid day so that I may pick it up. The thing is, I need this part ASAP due to me being out of state for the next couple of days as well as I have no others forms of transportation. I didn't get a phone call and I decided to go up there at 5:45. APPARENTLY they forgot to order the part as I was at the counter Wednesday. I have no clue how in the world they forgot to order the part while I was right there in front on the employee. They ordered the part when I went back up there and they said it would be in before closing time and surprise, it didn't. So now I'm screwed and can't go vacation after I planned this for 2 months. Never shopping at any NAPA again. Especially this store
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October 2024 by Free Agent
I have been going to this store for many years because of the convenience and the staff. The staff has always been knowledgeable and friendly. I had to go back the other day and Isiah helped me. Isiah was fairly new to the location but he had the answers and the parts I needed quickly and at the right price. He is also friendly and a polite young man. NAPA is still hiring the best people hands down without a doubt.
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May 2024 by Shooter
Great service, knowledgeable staff
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December 2023 by Will Dougherty
They help out the best they can, staff has stuck it out with them for a while. They continue to have my business when my home stores don’t have parts they come in 3rd
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September 2023 by rob
not happy at all with this store I was told the tire Sensor I bought You're supposed to re learn itself and that's why I paid the extra money $50 for This part But I was talk Into buying it But after I bought it I had it installed And it cost me $50 more for insulation And after that the sensor was defective and not working It would not relearn itself like the box said false advertisement So then I had to pay to get another one put on plus my gas and riding around trying to get help and now I'm out of $50 insulation charge and my gas which I'm still not receiving any help I do not trust Napa and Scott the manger said he call me back to make it right that never happened after i called several times they do tell stories to get you buy there junk and their parts do think that you can't believe what you read these days and plus gas is not cheap driving a big truck
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September 2023 by Macaques Mandrill
The team inside this store just lost my business.This was the 3rd time going and walking out disappointed. From sales, customer service, and now warranty when incorrectly referencing parts. For the lost of time and money, Beware the Napa on 360, old mechanicsville.
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August 2023 by Travis Gordon
Helpful and courteous
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May 2023 by Elizabeth Baker
Great, informed and helpful staff. Quick turn around on ordered part and cost was better than other comparable companies.
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May 2023 by Lulu John
You can count on them very helpful great place to go for hard to find items
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April 2023 by Lucy Jone
You can count on them very helpful great place to go for hard to find items
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March 2023 by Shawn Martin
Ordered a 2 pack of bulbs in store using the part number from the website and the employee verified the item with me before placing the order. The employee that placed the order was great, polite, and helpful. When it was time to pick up the item, I was told that the item was a 1 pack and that I had to buy two, at the price of two, even though the website clearly stated that it was a 2 pack. After that, I tried to leave a review on the website stating that it was a 1 pack and it ended up getting rejected due to terms violations. With all of that said, I struggle dealing with a company with dishonesty and screening product reviews to make them look better. Just be careful dealing with NAPA. I believe that my issue is more of NAPA as a company, and not this specific store.
