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February 2024 by Austin Self
If I could give zero stars I would I came checked in because tue email I received said they were open for them to tell me there not tak8ng drug screens and the lady was very rude thw6 definitely need a change of management and would not recommend coming here
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January 2024 by Damien J.
Quest Diagnostics has become my go-to for lab work. Since I'm diabetic and suffer from hypertension, clinic visits are a must. Also, blood work to make sure my levels are consistent, which are for the most part. For this visit on last Saturday, it's for my 6-month follow-up. None of the required labs need fasting, but I'm used to going on Saturday mornings where I'm free. I always do walk-in for my visits and the wait isn't that long. The last time I was here, the wait was for 10 minutes due to folks having scheduled appointments, which they take first before walk-ins. For this one, I was the only person present. After checking in with my drivers license and health insurance, I was ready to go. The person on staff had everything ready once I did my copay and the labs went smoothly. She was all masked up and gloves on the entire time she took my blood. All done within 5 minutes. And the labs were at the clinic in 2 days. Very proficient as always.
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January 2024 by Ruth Miriam Roman
We made an appointment, and we arrived a little before the 10 minutes before quest diagnostics requests, specifically at 11:23 and our appointment was at 11:40am. When you arrived there was no person at the reception, but you confirmed that you arrived on a screen in front of the reception window. At 11:51 am they called my daughter-in-law for her analysis to let her know that they could not see her because she had not printed the receipt for the payment for the service that was made ahead of time online. Even when they showed the virtual receipt, the confirmation bar and the email received at the time of paying, they decided not to attend to her and had her make a new appointment. And if they were able to attend to two people who were there WITHOUT AN APPOINTMENT ((Incredible)) there was no empathy and no attempt to help so that the analysis could be carried out. I think that if they had had a person at the reception who, as soon as one arrived, asked for the printed receipt , it would not happen that people waste their entire Saturday morning waiting to be attended to so that in the end no one would care. There were people waiting there since 8:30 am and I know this because we arrived at that time too and since there was no one at reception and the appointment was at 11:40 am we left and returned at 11:23. At 11:47 the same girl came out the door and announced that unfortunately the walk-ins would not be attended (what a lack of respect) if they already had appointments for the scheduled Saturday schedule because as soon as the people arrive for the walk-in they will not let them. They let it be known that they do not have the opportunity to attend to them until the last moment. It is simply unacceptable.
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December 2023 by Jim West
Probably the rudest staff I've ever experienced. Avoid this place at all costs.
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December 2023 by yu yu
Poor service and long wait.No one seems interested to work..It is all about making excuses for delinquent work.
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October 2023 by Aniyah Williams
I was the second person that walked through the door I arrived 10 minutes early and everyone else that walked through the door after me was getting seen. I asked to use the bathroom while I wait and the lady response was “even if I let you use the bathroom it’s a process” I sat back down and waited another hour and still was not able to get seen. I recommend finding a different area to go to other than this place. The way she responded to me was very rude.
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September 2023 by Randy lewis
I called the number on the website for 11711 Jefferson Ave. to make an appointment and got a confirmation code. Twice now, when I get to the address, I am informed that I am wrong and that my appointments did not exist. Preparing for my urine test, I drank a lot of water. When I asked to use the bathroom, I was told that if I used their facilities, that I could not perform my urine test for 24hrs. The lady was rude and there is no one at the front desk to help. I do not recommend this location and if all Quest locations are like this one, then I do not recommend Quest Diagnostics!
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September 2023 by Sage Noel
Super slow! Will have you just waiting even though you made an appt. No one greets you or barely speaks.
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September 2023 by Sujata Emani
This is a very low staff location and just generally poor customer service. I do not recommend this Quest. I made an appt and came early. There was 1 person waiting and the staff just kept me waiting for 30+ minutes.I don't think the staff is very motivated here and it might explain the generally poor service. This Quest really should up their game and maybe intervene with better Customer service training.
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July 2023 by aimee hall
I made an appointment here for 3:10. Arrived at 3:18 as I was lost. The worker greets me with we are CLOSED. I was confused as the door said 3:30. I told her I got lost and she said she can’t help me or she would have to reboot all her equipment. She was very rude and not accommodating. I know I walked in at 3:17 because my life 360 says it. When I asked about a grace period she said I got there at 3:20. I looked at my phone it was 3:21 and I had been there already for 4 minutes.
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April 2023 by Leslie Crowder
Beware! This place charged our credit card immediately and never submitted the bill to our insurance! We have used Quest Diagnostics for years at various locations. We have never had a problem. This was our only time at the Newport News location. We provided our insurance information and our Quest Select card. Lab work is covered at 100% and we never have had to pay. This location demanded a credit card, which SUPPOSEDLY would only be billed if our insurance did not pay. They would not do the lab work without it, eventhough at other Quest Diagnostics they just said they would bill us if insurance did not pay (which it always did). This location billed our credit card right away and never submitted a claim to our insurance, eventhough we asked while we were there since they took our credit card. I spent 3 months and many many phone calls to get Quest Diagnostics to submit the claim to our insurance and refund us the over $800 we were charged. Quest Diagnostics had no explanation for why the Newport. News location did this.
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April 2023 by Junious Holley
Place is a joke. Came in and was never greated and even after checking in no one acknowledged me or the reason I am there. They had no patients at all. They have a video screen that informs you of the progress and where you are in line. For 40 minutes while they serviced NO ONE, they had me wait for a appointment to walk in and tend to them. Even that they didn't do on time. If you have a choice GO ANYWHERE ELSE.
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August 2022 by K W
I have been using a competitor lab for years where I make appointments and generally have long waits. I made an appointment 2 days before my appointment at Quest..for a Friday. From the check- in while in car to sitting in an actual chair in the lab to get blood drawn, it was almost immediate...no tons of people waiting in the front, just the tech and a few employees with masks. I was in and out. My making an appointment mattered and my time!! The tech was very friendly and drew from my hard-to-draw veins immediately. Impressively well-organized!
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August 2022 by Daniel Litton
Last time they wouldn't take us and kicked people out at end of day. This time no one was here and we had an appointment. Hope everyone's ok
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July 2022 by Josh B
Had a scheduled appointment for 8:20am on Saturday. Arrive and the door is locked and nobody is inside. Waited a full hour and a half and nobody ever showed up. There were quite a few others waiting outside as well. There was no phone number available to reach a human either. If you are accepting appointments and posting on your business that you’re open at 8am on Saturdays you need to be open. Waste of time!!!!
