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September 2023 by Chris B.
We recently used Mr. Davis to repair our cuckoo clock. He took an extended time to repair and return the clock, although he did a good job and the overall cost was well under $200.
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August 2023 by Patrice A.
I hired Mr Davis to repair my grandmother's clock that was left to me after my grandmother passed away. The clock is old and had stopped working. Mr Davis came to my house on Jan 21, 2023 to repair the clock, but it stopped working a day after the initial repair. Mr Davis came back to my house and took the inner workings of the clock, to work on them further at his shop. I checked in with Mr Davis after a few months and he said he was still working on it but would let me know what was going on. I called Mr Davis in June, and he said he had the clock fixed and would return it the following weekend. No phone call, a few weekends pass, and no clock. My husband called Mr Davis at the beginning of August, and he was told that he would bring the working clock parts back the weekend after next. That weekend comes and goes, no phone call and no clock. I called Mr Davis this week and he said he would bring the clock on Saturday or Sunday, but he was working, so he was not sure which day or time. Mr Davis called on Sunday, August 27, 2023, asking if anyone would be home. He said that he could bring the clock but it would be later in the evening, or he could come Monday evening. It has been 8 months since he took the clock parts, and I want my clock back the way it was when I inherited it. Mr Davis arrived with all of my clock parts (dial face and the clock mechanisms behind it, the weights and the pendulum) in a cardboard box. Nothing was wrapped up or carefully taken care of. Mr Davis reassembled the clock, which worked long enough for him to get out the door to his car. I noticed that ALL of my clock weights are scratched, discolored, corroded, and one weight has a ding in the metal. The weights were in perfect condition when they were taken from my house. Not a scratch, not a blemish. I know the condition they were in, because I am the one that cleans and dusts the clock more then once a month. Mr Davis tried to say the laminate was coming off the weights. How come the lawyer was not coming off for fifty plus years, not until Mr Davis took the clock parts with him. I have pictures of my clock, pictures of the clock sitting in my dining room where he worked on it. Pictures that show shiny, not corroded, unscratched, clock weights. I also have witnesses that have seen my clock up close and can testify to the condition. I called my Davis about 30 minutes after he left, to ask again what happened to my clock weights. Were these even the weights to my clock? He said they were and were in the same box he put them in when he removed them. I told him that this wasn't lawyer coming off. They are corroded, scratched, and not in the condition they were in when he removed them. Mr Davis also took a part of the pendulum with him today, that he says is broken and would replace tomorrow. If he had the clock working, which he said he did, before he brought it back to my house, how did the part for the pendulum get broken? I told him I wanted the weights replaced, so they would be in the condition they were in before he took them. Mr Davis in turn said he wasn't paying $200 to replace the weights. I paid him $175 to fix the clock and I now have a clock that still does not work and is damaged as a result. Mr Davis asked what he could do to make things right, I said he could replace the weights on my clock. Mr Davis said that he wasn't going to do that. I told Mr Davis that he did not exercise due care and caution with my clock parts, particularly the weights. Mr Davis became belligerent and said he would mail me the $175 and that he doesn't ever want to see me or talk to me again. Mr Davis tried to say that I rushed him and had to have the clock returned today and just couldn't wait until Monday. Mr Davis told me Saturday or Sunday, and I think I have been very patient over the past 8 months. Mr Davis also said he had to come to my house 3 times to repair my clock. How is that my fault? He didn't repair the clock the first time. If he was not able to repair the clock, he could have refunded my money back to me
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July 2023 by Kenny Allen
Took my 1700s clock in for repair.
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February 2023 by Juan Rebolledo
Wow! I’m very impressed with Time Marches On. From the intake thru final delivery it was great and I would recommend to anyone in the area. I couldn’t have asked for better service.
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November 2022 by Jeffrey Deel
Great quality and fair price
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November 2022 by William Daniel
Good service from knowledgeable craftsman. Amazing collection of clocks in house.
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August 2022 by Frederick Dilelio
I cannot say enough good about the service Time Marches On gave to me and to my Emperor Grandfather clock. He was prompt, courteous, professional and efficient. My clock is running again and it is running like it is brand new! He assured me he could repair it when he looked at it, and by golly he did just that and more. He cleaned and oiled it and I am certain gave it many more years of keeping time. Thanks for the great job. I HIGHLY recommend this company, and will certainly keep them in mind when it comes to my clock or any friends who may need their service. And A GOOD VALUE for what I paid, it was fair and again, much appreciated.
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August 2022 by Joan Mandryk
I brought two clocks for repair on February 28 traveling from Charlottesville The clocks were picked up on April 11. After paying $250 the clocks came back as I sent them unrepaired. After calling to say the above, i was told a piece needed to be ordered for one of the clocks. Numerous phone calls since then brought no response. Today is October 6. Writing this is the only way i know to spread my experience. Don’t waste your time or money. It’s obviously a bogus operation.
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August 2022 by Brenda Wilson
I first took a clock to TMO and he was able to quickly fix it in the shop then we set up a time for a grandfather clock home visit. Really appreciate his knowledge and love of clocks and the timely (haha) home visit. Thanks!!
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August 2021 by Sarah Breeden
My favorite wall clock needed repair, I did not know where to take it & discovered Time Marches On in Palmyra, Va and decided to take a chance. I was pleasantly surprised at the number of clocks on display as the owner obviously has a great passion for clocks. He was more than helpful, demeanor very pleasant and knowledgeable. I would highly recommend his services if you are in need of clock repair. Price was surprisingly very reasonable.
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August 2021 by James Cassidy
Bobby got our wind up wall clock working again and at a fair price.
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May 2021 by Mandy B.
I took my 100+ year old clock in to him to look at and tell me what needed to be done to fix it. I had taken it to Cville years ago and they quoted me over $800 to fix it. When he looked at it, he found the quote folded up inside the clock for over $800. He not only fixed my clock, but the bill was well under $200!! He told me that none of their quoted items needed to be done to fix the clock! He's incredibly honest, knowledgeable, and friendly. He walked around his shop for 45 minutes telling me all about the clocks there. When I picked up my clock, I also purchased one of his smaller clocks for an incredibly reasonable price. I would highly suggest Time Marches On to anyone needing clock help!!
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October 2020 by Tim S.
I was with the owner of this business when he took this clock back and the lady told him she wanted her clock fixed or not and for him to drop it off if she wasnt at home. He knocked numerous times and no one answered so he did as instructed. I've used this service countless times the last two years and there is nothing this man can't fix. He works a full time job plus the clock business so he stays busy but he is 100% reliable and does top notch clock work. If you have a clock problem this is definitely the place for it to be solved! How anyone could say things negatively about Time Marches On is mind boggling!
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October 2020 by Brandi R.
This company is outstanding and the staff is amazing, My clock works perfectly now. Thank you Time Marches On.... you do amazing work and I greatly appreciate the time and effort you put in and even coming to my home and picking it up.... I will recommend you to everyone thank again
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August 2020 by Vanessa Johnson
Excellent customer service, great prices. Will definitely recommend to anyone.
