-
March 2024 by Melissa Lee
Every employee I've encountered has always been super friendly. They quickly handled a situation when money was stolen and I was able to get everything back promptly!
-
December 2023 by Laura Frye
This place is horrible. Wonder what ACLU would do if they knew your bank manager called your customers slurs. As if the reviews from others isn't bad enough. She is definitely in the wrong line of work. I think I'll call your main office. Thank you for the messed up experience Karen. Yes, that is her real name
-
October 2023 by ln8266286
I have my business account with this bank. And I last year started in May some one stolen my debit card information and used it to bought things on amazon. I didn't recived any alert email or anything from bank to let me know about those transcetion. usually i checked my statement but last year June my 2 years old daughter have a heart problem and we had sew doctors. I put all my attention and time into take care my daughter. I trusted this bank before so I didn’t check my statement really well. Until this year March , when I fielded the tax for my business and I found out this transaction and I went to bank right away got card cancel and try to got disputed. First time dispute is declined. I called Amazon and Amazon found out all this transaction made not though my account and it’s all shipped to other state. And Amazon they want to talk to Atlanta union worker and let them to make one more dispute so they can give my money back, so I went to office the lady Karen ( manager) she said not I can’t do anything, we sent you the statement it all you fail because you not check. It’s really hurting me. I tell her what my issues and what it’s happening to my day. I even can bring my daughter medicine records. I really want to said that I think she don’t have any kids. As a mother when you kids sick first thing in you life it’s your kids. And after this I try talk to her boss I been call customer service about 5-6 time to speak to Regional manager Campbell ,until now I leave a lot message she never call me back. I won’t give up I will try get help all the way I can. And I will try to find a lawyer or any one who can help me. Or if anyone have any ideas what I can do please message me.
-
August 2022 by Teresa Bishop
VERY poor management. Very rude when you try to talk to them. Management sees you as a number not a human being. Tellers are nice, but they never keep the same ones. Just overall poor management.
-
August 2022 by joseph ashby
They constantly give us problems when we go into this bank Their local management is terrible Is rude and hard to get along with.
-
July 2022 by Justin Cumbee
Poor service and online banking is useless only good for checking your balance.Talking to branch employees get the since of not wanting to do anything ,and it's hopeless to call and expect to get anything done.
-
May 2022 by Emily Duncan
Absolutely ridiculous. I opt out of overdraft and NSF, but somehow they DONT cover the money AND STILL CHARGE THE FEE OF $38. I will never bank here again, closing my account didn’t phase them either. You would think I would have been refunded the $38 overtop of me closing my account but nope. They kept their fee and closed my account. That’s okay, glad to be done with these constant fees that make no sense if it is not covered. I would suggest banking anywhere but here. All they do is find ways to charge you $38.
-
November 2021 by Christopher Smith
I have been dealing with these folks for about four years when I first moved to Radford. Have always been treated well. Mrs. Smith the VP and Shane the asst. are great. One of the few businesses that still has an "old school" model where the customer truly comes first. Special kudos because they give out real Bic pens. The only reason I give 4/5 stars is because they need to pay better interest rates. Would gladly put half a million in cash here if they would raise their rates. And yes, I do have it.
-
October 2021 by Kristopher Knode
It's a respectful bank. Happy we have them.
-
March 2021 by Colleen Lester
Love all the people
-
August 2020 by Joshua Viars
Clean lobby, and very nice staff.
-
April 2020 by Rissa Pyles
Editing my review, still a one star.
-
April 2020 by Marissa Pyles
Bank doesn't know what they are doing. I want my debit card. I need necessary health equipment!
-
February 2020 by Kayla Mullins
I use this bank for my personal and business accounts and always have a great experience. Any staff member I have interacted with has always been very helpful no matter the task at hand. So glad to have a reliable local bank to help with the multiple business transactions I must make each week.
-
March 2019 by Brooke Winkle
This bank doesn’t care about you as a person at all. Just how many fees they can get out of you. Ive now been charged an overdraft fee for .32 cents and was charged an overdraft for my account falling -1.46 WOW. All was positive next day but that doesn’t matter, they won’t waive any fees for you the Radford VA branch there is no one there nice to talk to on the phone. Complete disgust. I have so much coming out it will be hassle to change banks but I am going to.
