Bon Air Hearth, Porch and Patio is a highly recommended business known for its great service and quality products. Customers appreciate the helpful and friendly staff, especially Macon, who guides customers through choosing the right products and provides excellent support. The store offers a wide selection of items, including fireplace inserts, gas logs, and furniture, with many customers noting their positive experiences both in-store and during installations. Despite occasional minor delays, the team handles issues promptly and professionally, often going above and beyond to assist, even after hours or during challenging situations. The store's welcoming atmosphere and knowledgeable staff make it a favorable place for those building or updating their homes. Overall, customers are very satisfied with their purchases and the attentive service, and many plan to return and recommend Bon Air Hearth, Porch and Patio to others.
The process of replacing a 20-year-old gas insert took a little time. But the final product definitely looks great and increases the value of our home. Small hick-up, but their service department handled it over the phone promptly.
May 2024
I recommend this store to you unequivocably. Great furniture with even better service. Macon was helpful in choosing my products and guided me through the entire process. I couldn’t be happier with my experience.
February 2024
Macon was a great help over the phone picking out birch gas logs to replace the horrible fiber logs provided by builder 21 yrs ago. Were installed today by Robert, such a nice, friendly and competent service man. A++ Rating for us. Thanks
