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February 2024 by Anthony Anthoy
This place is extremely slow 25 min to cash two checks ridiclious there's o ly one or two people in this location that are quick but they don't work every day so DO NOT go here on your lunch break if you do might as well eat while you wait
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February 2024 by William Whitesides
A little slow. Only 2 teller's on a Saturday.
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August 2023 by mo
I closed my account. Bad experience, no customer service. Employees doesn't care and they don't want to work. In Vienna branch the lady was not professional at all
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July 2023 by Mr. franchise
The absolute WORSE Wells Fargo to visit in Virginia! 1 teller inside and she's slow and doesn't know polices or procedures, constantly going back to ask for assistance and help from other coworkers. I never leave reviews ever but this is beyond ridiculous
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March 2023 by Johnny W.
About ready to just withdraw from this unscrupulous and lying bank location. And when I say withdrawal I mean it all, as the bank employees and managers are a bunch of liars. They make up rules based on the customer and let me say a complaint to corporate changes there tune very quickly. If the manager tells you it's policy, check with wells because he is probably lying!
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December 2022 by Kelvin Pierce
This bank is a criminal operation in my opinion. They recently closed my checking account with no notice and somehow the $500 that was in the account just disappeared. I have been using this account since 2007 and never had a problem depositing money and writing checks until last week when I tried to deposit a check and they told me the account had been closed last month. They refuse to tell me why the account was closed or where the money in the account went. Absolutely terrible customer service and a horrible way to treat a long time customer. I will never bank with Wells Fargo again!
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November 2022 by Khoa Doan
I have been a customer at Wells Fargo for 18 years... It has always been a pleasant experience visiting WF branches for the last 18 years until last Saturday (11/12/2022) after I stepped in the WF branch located at 212 E Maple St Vienna VA at around 930am. I was there only to withdraw cash from my account at the teller. A simple transaction that normally takes less than a minute after showing ID and entering the PIN for my WF bank card, took me almost 20 minutes... 10 minutes in the waiting line; and another 10 minute working with the teller. The teller is an older lady who is surprisingly hostile, unpleasant and rude throughout the entire transaction process. Her demeanor, behavior, and language should be rejected by any customer at any bank. I would be glad to provide further details on the interaction at the bank if needed but I just want to leave a comment here on the really BAD experience that I have had at this WF branch (212 E Maple St Vienna VA). God blesses the old lady teller!!!
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October 2022 by Daniel Garcia
The people that work at the branch are very helpful. However, they are understaffed and the task of doing basic banking activities there is a hassle. To do so, we usually have to wait several days for an appointment in lieu of on demand service.
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October 2022 by Pop Tarts
I am not a Wells Fargo account holder. Went in to ask a question and was treated like dirt. This is exactly the reason I dropped Wells Fargo ten years ago.
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August 2022 by Libby Diament
You can never walk in for business help. They only do appointments and many businesses like mine don't just work that way. I have tried to walk in for help 3 times and they just turn me away. It's infuriating. They can only do what I need to be done in a branch. They have no desire to actually help you.
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July 2022 by Libby D.
You can never walk in for business help. They only do appointments and many businesses like mine don't just work that way. I have tried to walk in for help 3 times and they just turn me away. It's infuriating. They can only do what I need to be done in a branch.
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June 2022 by Paeony
If you're looking to waste very valuable life moments with incompetent and dismissive staff, this is your place! I remember now why I closed my Wells Fargo account years ago, this entire branch brought it all back to light, from the moment I stepped through the door til the very moment I stepped away. What an absolutely dreadful experience.
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April 2022 by Shahin Ghazizadeh
I am a long customer of Wells Fargo. I moved to Virginia, and Unfortunately, I had a lot of issue with this branch
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April 2022 by Charts n Charts
If you're looking to waste very valuable life moments with incompetent and dismissive staff, this is your place! I remember now why I closed my Wells Fargo account years ago, this entire branch brought it all back to light, from the moment I stepped through the door til the very moment I stepped away. What an absolutely dreadful experience.
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March 2021 by Behzad Farhangfar
KOBY is really attentive and helpful. Thanks.
