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July 2023 by chilly willy
I bought my first boat here about a year and a half ago. Just an older used cabin cruiser. These people are awesome! Meant to write a review a long time ago. They've been extremely kind, patient, and helpful from the beginning. They've gone above and beyond what anyone else would probably do for a customer AFTER purchase(especially for a used, as-is boat). I feel very lucky to have ended up doing business with these guys. This is how you do business and earn loyalty.
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May 2023 by Cody Newkirk
unfortunately I did not close on my boat as I found one much closer to my home town. BUT! The experience I had with prince William was amazing. Cory was my sales associate and he was amazing. He took his personal time to clean up the boat to FaceTime me and show me the boat as I was not local. The entire experience was amazing. I hope to do business with them again one day.
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April 2023 by Princess
Prince William really went out of thier way to do winter work on my boat, even went as far as towing my winterized boat from my Marina to thiers at no cost to me.Eric was my technician and he explained everything to me, stayed in touch, identified issues that I wasn't aware of, etc.Overall I an completely satisfied with PWM
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March 2023 by B. Dean
Carlton and his team are some of the best in the boating industry. His team will take care of all your needs with class and professionalism.
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March 2023 by Jon marahall
Awsome Owner and staff. I won't take my boat any where else to be fixed. Thanks Austin tòo.
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February 2023 by Jay Mahnke
I purchased a brokered boat last year in June from Prince William Marina, only to find out there were several undisclosed issues discovered after the purchase. Prior to my purchase, I did hire an individual, recommened by the marina, who performed an insepection on the boat and who end up refunding my money for the inspection because of the things that were missed. When I reached out to my contact at Prince William Marina they said they do not perform inspections on the boats they broker. I just want to warn future potential buyers that brokered boats from this marina aren't inspected to ensure they meet some form of minimum standards and are considered sea worthy before the sale. Unfortuntly the repairs on the boat to get it back in running condition cost over 2k and after contacting the marina to inform them of the additional costs to get the boat in running condition, their comments were sorry we're just a broker (or better said, "the sellers agent"). Buyer Beware. Please have any boat inspected that you buy from this marina or find a broker who cares about what they are selling.
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February 2023 by Bill Bick
Watch out for this marina. An employee sold me about outdrive that I paid a deposit for and never received. The owner said he would pay me but never did. Scammers.
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December 2022 by Curtis B.
Every time I go this place you feel like they're trying to establish up front if you can even afford them...felt like profiling. Bad enough they put their personal politics all over their business in the past with a wrapped Trump boat and campaign signs all out front...geez. They clearly don't know you can't judge a book from their cover. Bottom line, straight up...there's nothing in their inventory I couldn't buy, nothing. But for me, I just can't get past the arrogant attitudes and had to take my well established credit score and net worth elsewhere.
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September 2022 by alex weinstein
I purchased a Sea Ray from the dealership (Sep 2022) and my experience was absolutely incredible. Corey, my salesperson, treated us like family and gave us an incredible deal. EVERY staff member at the Marina was friendly and cared about my experience. Finally, this facility is vertically integrated and can handle each phase of boat ownership from finance, indoor storage, and maintenance. This is the place to begin the journey.
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September 2022 by Tglass 4.
If the customer service is anything like their work. They care a s*** ton. I was fixing my car at the gas station not 200 feet from them. One of their workers was filling up their work golf cart and lended me a hand. Brought me down to the shop and let me wash my hands. Solid people.
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August 2022 by C K.
Jed is a rare gem of a boat broker. We were looking to buy our 1st boat and were clearly boating newbies. We met him at a boat show and he set aside time the following weekend to show us a few used boats that interested us. Jed was affable, knowledgeable, and amazing at communication. He kept in close touch as boats came up, explained things simply, and was always quick to reply. What blew us away, though, was how he took the time to not just show us boats, but help orient us to boating, the Potomac, and the boating lifestyle. Sadly, the boat that met our needs was listed by a different brokerage with a broker who ended up being a nightmare to work with. At every step of the sales process, we found ourselves wishing we were dealing with Jed and the PW team. We found them to be honest, kind, knowledgeable, professional, and fair in every interaction we had. We have no doubt that Jed will be the first person we call when it's time for our next boat.
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May 2022 by Joya
Good Customer service. Available inventory shows that this company knows how to move their products. Would have enjoyed to see more yachts…
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May 2022 by M.J Nijjer
Great service, Great people. We bought our 2nd boat with PWM, great experience with Jack the sales man and all of his team members at the Marina. I highly recommend purchasing or selling your boat through Jack and PWM as they provide outstanding service. Its best to connect with them over the phone before going there, that way they are expecting you and you have a great experience from the moment you step into the showroom. We look forward to enjoying our time on our boat thanks to Jack and his team's outstanding customer service.
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May 2022 by james watkins
I really felt good about the service and the attention I got when I purchased a used boat from PWM. After 2 years of fun I had a machanical issue with a throttle and I was blew off like I was nobody. The guy told me to take it to a local marina and let them handle it. He said the regular guy just had surgery, I responded by telling him that I hope the guy recover well. Overall I feel he could have maybe showed me at least 10% of concern in this matter since I did buy there. PWM is a very nice marina, but the employees is what makes the difference if folks shop there in the future.
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April 2022 by James Campbell
By far the best all around Marina in Northern Virginia. The service and amenities are incomparable and the team of marine service technicians, sales staff, financial team and leadership under Carlton Phillips are superb. Now going into our 9th year, and our 2nd yacht purchased with their help, we could not be happier with our “home away from home” at Prince William Marine! Love them all!
