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January 2024 by Becca Fields
Judith was an amazing representative. I reached out to multiple locations to obtain information on mattresses with no luck and no information. I tried the auburn location as one last ditch effort to obtain information. I was pleasantly surprised when Judith answered phone with such enthusiasm and eagerness to help. She answered multiple questions without hesitation. She exhibited so much knowledge and provided additional options that would fulfill my needs. Judith offered for me to come to her location and browse the multiple options we discussed over the phone. When I arrived she went the extra mile to review all of the options we spoke about over the phone. She exhibited patience and understanding when I asked additional questions. Judith’s customer service is truly exceptional and definitely made my buying experience extremely easy.I’ll be back at her location again soon. Thank you Judith for going above and beyond.
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January 2024 by Esmeralda Trejo
I liked how Judith helped my parents a lot with looking at what the prices are for stuff so we can come back and get them. She seems like a really excellent girl! I loved how she knows Spanish so my parents really understand and can ask questions comfortably. She’s a really outgoing person too!
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January 2024 by Carmen Hernandez
We love that Ashley's Furniture is in Auburn at the mall, we've shopped there before. Today I have to say the customer service was at its finest, Rose took exceptional good care of us, listened to our needs for a dining room table set that would accomodate our large family, including foster children. With her help we bought a set that is beautiful yet durable. Do yourself a favor and ask for Rose when you go shop at Ashley Furniture in Auburn. :)
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January 2024 by Emma Carrick
I cannot emphasize enough how grateful I am for Jackie's exceptional customer service. Her dedication to helping me coupled with her extensive knowledge and kind nature, truly exceeded my expectations. Her friendly and approachable demeanor made the experience not only productive but also enjoyable. Ashley Home Store is VERY fortunate to have such a remarkable individual on their team.I highly recommend seeking out Jackie's assistance when visiting Ashley Home Store. Her professionalism, helpfulness, knowledge, and kindness make her an invaluable asset to the store and ensure a positive and satisfying shopping experience.I would like to express my sincere appreciation to Jackie and the entire staff at Ashley Home Store for their commitment to providing top-notch customer service. Thank you for going above and beyond to assist me, Jackie!
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January 2024 by Paulie Giarratano
We had a nice shopping experience here. The gentleman who greeted us was great. And the lady Rain who sold us the sofa was outstanding. She made us feel very comfortable and welcome, and she knew a ton about the furniture we looked at, and she also gave us great details about how the furniture would be delivered and what the potential pitfalls could be if we asked for a sleeper sofa to be carried up to a third floor. The prices are also reasonable. Less than 30 minutes in the store and we were done and on our way.
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December 2023 by Akeema Khareem
Judith is AMAZING!!!!!! I stopped by the Auburn store not knowing exactly what I had in mind for home decor. One simple question was asked of Judith and I walked out of the store will home decor to accessorize my entire home at a very affordable price tag! Judith was extremely patient and helpful which eased my shopping experience and helped with decisions. She was very thorough and honest with the customer in mind. I will definitely return to this location! The entire team here made the experience very personable. Kudos Judith, my favorite person of 2023!
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December 2023 by DE Rafferty
Sales Associate Rose was such a great help in showing us different solutions to fit our furniture needs. She was caring, understanding, and extremely attentive when we were communicating our needs. We also witnessed her great teamwork with helping other colleagues. We have always had negative experiences buying furniture, but this was the first time we did not have any.
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December 2023 by Taylor Farris
Rose is an amazing sales woman, she really helped my girlfriend and I understand the financing for the sectional couch we were trying to get for the living room. She was very attentive to our needs without being pushy on selling us something, her assistance was very much appreciated. If I could give this more stars I would, she did an awesome job.
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December 2023 by Victoria P.
Furniture here is very nice We went in just looking for a table and came out with like six things which i'm not mad about!! The manager Tae and the lady Ashley helped a lot with helping us look for what we needed. super nice people
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November 2023 by Kandimalla sivajiganesh
I had a really good experience in this store. They have very good prices and collection. Friendly staff and professional support. I would buy more from this store in future. Recommended
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November 2023 by Theresa Burke
My husband and I had an outstanding experience with sales associate Rose at the Auburn store location. Over the course of a few visits we purchased a sofa, love seat, tv console and dinette set, all with Rose's support. She was fantastic to work and even handled one of our purchases over the phone. We love the look and feel of our furniture and Rose made our Ashley experience that much more special.
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November 2023 by Tim Miller
I love visiting the Ashley location. Everyone is super friendly here and very helpful with my recent purchases. I want to give a special shout to my two favorite sales reps. Nadia F and Ashley, they were amazing!!! Rockstars!!! Thank you!!!
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November 2023 by LeAnn Escalera
I’ll give the 5 stars specifically to Nadia for her customer service and patience she had! She made sure we would love the item before selecting and answered all of our questions. She worked with us in ensuring we were satisfied in what we picked out and showed us around the showroom to find other possibilities we might be interested in.
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November 2023 by Judy Harrison
I want to give a big shout out to Clifford of Ashley store in Auburn. I am buying a brand new house. Clifford reached out to us as we walked into the door asked if he could help us. I told him what I was looking for he casually showed us around a few things, and I said OK let me just kind of browse around. He gave me the space I needed. He wasn’t hovering over me, but he did keep his eye out for me. I did pick out dining room, set living room set And I thought I was happy with everything I purchased I left and I came back three days later and decided I’m not so happy with everything I had picked out, so we looked around some more. This man is amazing. He went so far as to pick up and tables, coffee tables, bring it to the furniture I had picked out just so I could see how it would look , my opinion he went above and beyond I appreciated everything he did for me, came back and bought a few more . Ashley furniture should be very very proud of this salesman. He’s a great asset to the store. I would come back to him or follow him wherever he decides to sell furniture five star rating.
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November 2023 by Jonathan Martinez
I’d have to give a big shoutout to Ashley Martinez. She’s great at was she does and her mannerism is beyond excellent. A true professional. Although I was simply just looking & not necessarily ready to buy yet, she was still extremely supportive & informative on all the products! Great, patient & trustworthy employee for a great company!
