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October 2025 by Chandler Johnston
I had an extremely disappointing experience at the Bainbridge Island Chamber of Commerce vehicle licensing office today. I went in to transfer a title and register a vehicle I purchased for $5,000. They assessed it at $8,200 without explanation, refused to show how that value was determined, and told me they could not accept valuation reports from JD Power, KBB, or Carfax, despite those being standard industry sources.
On top of that, I was charged for new plates even though I was transferring my old ones. When I calmly pointed out the error, the representative was condescending and dismissive before finally admitting the charge was wrong.
Feeling uncomfortable with how I was treated, I requested a full refund and took my paperwork to the Poulsbo JRO licensing office instead. There, the staff were polite, efficient, and completed the same transaction correctly for nearly half the cost ($580 vs. $1,075).
The lack of professionalism and transparency at the Bainbridge office was unacceptable. I recommend anyone registering a vehicle go to Poulsbo instead. They clearly know how to do it right.
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October 2025 by Ed Richards
5 star service
Acoustics in the lobby is disturbing however.
Hire someone to rectify the disturbing situation please.
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June 2024 by Parker W
Their website said I can mail in a request for a replacement title, so I did. I also sent in a check that has been cashed. Now, over a month later, I am being told that they don't do replacement titles. So now I'm left wondering, how and where can I get this done while no longer living in WA? And who cashed my check!?
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April 2024 by Christine Cochran
Awesome Chamber Staff. Jessica and TJ do a wonderful job of responding to the member and community needs. They set the gold standard for friendly, fast and efficient service. We are fortunate to have these two Chamber professionals here on Bainbridge Island.
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December 2023 by Nathan Thayer
I am filled with immense gratitude as I reflect on the unwavering support and guidance provided by the Bainbridge Chamber of Commerce. The dynamic leadership of Stefan and his team has not only laid a solid foundation for my business to thrive but has also been a crucial lifeline during the challenging times of the pandemic. Their kindness and dedication to our community make them the heartbeat of our downtown, benefiting the entire island.Having joined the Chamber almost three years, I can attest to the invaluable support received from the Chamber office. Their continuous assistance has played a pivotal role in the growth and success of our newest venture.I wholeheartedly encourage every business on Bainbridge to consider joining the Chamber, seizing the opportunity to tap into the wealth of resources and support they generously offer. It's more than just a business association; it's a community that fosters growth, resilience, and unity.
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December 2023 by Lisa Hester
Very happy to say great things about the Bainbridge Chamber...they were so gracious and welcoming. It's definitely worth a drop-by to visit and hear of all of the sights and events happening on the Island. Also, they have some great recommendations for everything from lunch to historical sites. GREAT JOB BI Chamber of Commerce! Thank you for such a nice visit. :)
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December 2023 by Alex Sanso
I joined the Chamber almost three years ago, during the pandemic, as a brand new retail shop. I'd never had that type of business before, but the team at the Chamber office have been a great source of support from the beginning, and have helped my business grow and thrive in many ways.I encourage any business on Bainbridge to join the Chamber and take advantage of all they have to offer.
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December 2023 by Erika Thayer
I want to take this moment to express my complete and humble gratitude to the Bainbridge Chamber of Commerce. Their continued guidance and support has not only given my business the foundation to thrive, they were instrumental in my survival through the pandemic. Stefan and his dynamic team are the soul of our downtown. Their kindness and dedication to this community has benefited the entire island, and the have nothing but my heartfelt thanks for their invaluable contribution to both my business and the flourishing spirit of our town!
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July 2023 by Brandon Keller
Great team, fun events!
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May 2023 by Steven Tawresey
Day 1: visit to ask specifically what documentation I’ll need to register an out-of-state vehicle.Day 2: bring all documentation and get denied, because “you don’t have all the required documentation.” When I got frustrated and said it would have been nice to know EVERYTHING I needed, the man at the desk said “it’s not my responsibility to tell you everything you need.”Actually, it is sir. That’s your job.Day 3: bring in EVERYTHING, get interrupted midway through EVERYTHING I say. Hit my breaking point, yell at the guy, storm out, yell at the sky, feel silly.Day 4: go to Poulsbo and get through in 15 minutes without any trouble whatsoever.
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March 2023 by frank sibee
Was treated horribly for the past couple days trying to get plates for my car. Don't even bother showing up go to a different DOL. My wife and I went in three different occasions trying to get our plates on the car. First time I wasn't there. Kris told my wife she needed my ID card. I walked down and handed it in. Came back another time with just my ID told her I needed to be there in order for him to process it. Come back the third time after jumping through all the hoops with an hour before it closes telling us he doesn't want to do it right now because he is about to pack up for vacation. Both of us work and we made time out of our days trying to do the right thing and get out car registered. Was very unreasonable, unaccommodating and unprofessional.
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March 2022 by Nick P
What's the point of listing a phone number if you're never going to answer your phone?? Have left multiple messages asking for a call back over the past MONTH and nothing.
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March 2021 by Sheila F
I went to renew my car registration. Kris is always friendly and helpful.
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March 2021 by J Bartell
I ordered car tabs to be delivered by Bainbridge. They didn't come, I have USPS informed delivery so I know they weren't sent out. The Bainbridge Chamber didnt answer my phone calls, voicemails, emails or fb messages. I went to the port orchard DOL and paid for "lost" tabs and got them in minutes.
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March 2019 by megan ross
Great little DMV satellite and a quick place to get a fishing license. The staff is knowledgeable and friendly.
