Avis Car Rental receives mixed reviews highlighting both significant service inconsistencies and positive experiences. Multiple customers report excellent service, describing experiences as seamless, easy, and hassle-free, with helpful and patient representatives who provide clear communication. Positive mentions include fantastic, customer-focused staff, free vehicle upgrades, and super-fast returns. The vehicles are noted to be in superb condition, including new models. However, several reviews caution about serious issues. Some customers report horrible service during pick-up, including unhelpful staff and long waits totaling hours. A repeated caution is to carefully check the fuel tank upon rental, as vehicles are sometimes provided with less than a full tank, potentially leading to extra charges. One reviewer noted an overcharge for an unrequested fuel service fee, though it was quickly resolved after feedback. The location can get backed up due to limited staff, but is considered very convenient during less busy times. Despite the problems, some customers strongly recommend Avis overall, especially when service is exemplary.
Great and quick service. Frontline were customer friendly
July 2024
Excellent place to rent. The staff is great at this location. They really put customers first
June 2024
Daniella stayed back past closing time on Easter Sunday to take good care of not only us but also many others. Yet, she was very patient and friendly, epitomizing the best of service industry. Avis should reward such exemplary employee who makes its brand shine. I’m writing this after a 45-day rental.
