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“I have had a great experience at The Pet Doctor. They go to great lengths to make sure every pet is healthy and comfortable! Because of this they are super busy. One employee really stands out amongst how busy they get. Lexi, the one who most likely will answer your call, is always so patient and sincere. It's hard to be patient when you are busy and have worked a long day, but somehow Lexi always manages to answer the phone with a kind voice and a ready-to-help attitude. I really appreciate how prompt and considerate she is. Thank you so much Lexi!!”
“I love the Lakewood Veterinary Hospital. The staff is friendly and very helpful. I've taken my 3 dogs here for different reasons and everytime they are extremely helpful and explain everything. Plus they are very affordable! Highly recommend to make this your primary vet.”
“From the moment we arrived, everyone was beyond kind and helpful. Dr. Eugenio made us feel so comfortable, answered all of our questions and went over everything he was recommending and prices before he did anything. I so so happy we have Fircrest Vet to help take care of our kittens.”
“I overindulged my cat unfortunately and the repercussions are his being so fat he can't clean himself properly and has mats the other unfortunate part is he's so mean to everyone besides me no one will touch him this is the only place so far that has taken me seriously and not been rude about them not being able to knock him out when the reality of it is I need him put to sleep for a while to be shaved cuz he's so mean and now his poor little skin is getting red thank goodness these guys agreed to help”
“I have been a customer w/ 3 dogs assigned to the care of this facility & I really appreciate the care, compassion & willingness to answer any and all my questions. When I had a dog who sadly had full blown heart failure it was this clinic that held my hand & his paw ….. I am very pleased to have this clinic care for my 3yr old & wholeheartedly appreciate Dr Michael Houfek & Dr Carly Erickson they and all the front office are wonderful!”
“Prior to appointment: I requested an appointment and completed the physical history survey all through their website. It took a couple weeks to get a call back. The website communicates that they process appointment requests in the order of when received, so when they call, I recommend not missing the call or getting back to them ASAP.
Scheduling: this was straight forward, they call and you hash out scheduling. Leading up to the appointment many reminders were sent, via email and text, according to my preferences selected when I did the online survey.
Appointment: in my case, with what I wanted out of this appointment for my dog, i’m extremely satisfied. The provider did a thorough review before determining what medications to prescribe, they checked in with me throughout the assessment to ask questions about my dogs history as well as to answer any questions I had or to clarify things I wasn’t understanding. Once the provider completed their portion I was informed of their findings and the discharge plan.
Post-appointment: once payment was handled I opted to receive the receipt via email, they provided a printed copy of the discharge plan and one was emailed as well.
**Solid communication throughout, friendly staff, and informative regarding my dog’s issues.”
“I have been boarding with Tacoma Cat Hospital fairly regularly for the past two years, and I recommend them without hesitation. The price is right and the accommodations are solid: cat condos and a play area for cats who are so inclined. They work with your feeding schedule, keep track of whether or not your cat is eating and using the litter box, and will contact you if there's any concerns. What sets this place apart, though, is the staff. They are competent and truly seem to love and understand cats. My little girl is a spicy a**hole, and the staff here understand that and take it in stride with a lot of humor. They manage to maneuver her in and out of the place without being shredded to ribbons (I think the oven-mitt-like gloves help) and even manage to charm her with catnip and pets. I always feel so at peace knowing that my kitty is in a place where she is cared for and understood.”
“I have taken my pets there only 3 times. The staff is very polite and the doctor is very friendly and patient with my pets.
The doctor and staff are compassionate and friendly. I enjoy going there.”
“Was able to come in early due to the text option. This is a great way to communicate with customers who don’t answer phone calls immediately. My experience with my dog was amazing and really quick. The vet was nice and handled her gently. I came in with my two small children and was done within ten minutes. Will definitely come back.”
“We really appreciate Dr.Dugan and staff,not only for there kindness and professionalism , but their genuine concern and love of animals .(especially Tolerance Of the 2 leg kind have been there' for use every time I needed them . Words”
“Dr. Michael is an excellent, experienced vet who is communicative, exercises good judgement, and cares deeply about pets. This was probably the best very experience my dog buddy has ever had. Love the small business model and feel. Thank you!”
“They have been out our veterinarians for 20 years. Recently, we were in and out with our senior pup. We had an appointment to euthanize, and he passed peacefully in his sleep the morning of ?. We received a beautiful sympathy card last night, with heartfelt messages regarding Nomar from each employee - we were so incredibly touched. Good people right here!!!”
“Went in today to take my cat in and was immediately greeted by tyler. He was very kind and fun to interact with. I was put in a room quick and dr Emily was very nice. I recommend this place 100% I will be bringing all my animals in from now on.”
“My parents use this vet and, after 3 other vet offices, they have FINALLY found a great place! They are nice. They are polite. They are patient when you have questions... And they are good to the animals as well as the people. ??”
“So kind!!! They helped me so much and explained everything so well. I was hesitant at first due to finances, but once they helped explain everything I knew it was best for my kitty to get everything they recommended. 10/10!!! ?❤️”
“You have great vets. However, it seems like they're often overworked and that there's a high turnover rate. In addition, different colors would be quite soothing instead of fast food colors, lime green and orange. We drive an extra 45 minutes to go to a Banfield that is not hosted in a PetSmart.”
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“These folks are the best...They know what they are doing and genuinely care about the pets they treat. It's 30 miles from my house but so worth it! Dr Kyle is awesome. But everyone there is a winner.”