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January 2025 by Kirsten Alexander
I love WAFD. It shocks me every time I walk in and they call me by name I’ve banked with Tapco credit Union for Over 30 years. They asked me for ID when I was making a deposit.!
More importantly they’ve got great rates, high interest yields, have always been very professional and responsive to my needs. Lately I’ve had to make a series of overseas wires Which takes a lot of personal time from their representative. I feel like I’m a burden, but they have never treated me that way. I also love their online banking app. Very easy to use. Washington Federal thank you for what you do. I’m very glad you’re my bank.
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December 2024 by Moon Mimid
I applied for an account online. There's nothing special about me, or my documentation, or anything, but within a couple hours they emailed me saying I needed to go into a branch for my needs, as if there was something special. So I called the number in the email and they had no idea why. They suggested I apply again, so I did, and it was the same thing. So I went down to the branch.
They opened the account, and then when it came time to do the initial deposit I handed them the same card I used to pay the initial deposit online twice, from which they drew the money, and it even showed up in the card account that way, and they told me they couldn't take it. Instead they wanted me to either use the ATM to withdraw $40 in cash from their own bank to put into the account inside the same bank, or do a money transfer, both of which would result in paying the bank the card account multiple fees.
The manager looked in the system and couldn't find any reason why my online application was rejected and I was told to go down there to open an account. I took this as a seriously bad omen.
The people were nice in there, but that was a giant waste of my time and gas to go drive down there for that, and just to be cornered by one bank into giving money to a different bank.
It would have been great to avoid the other banks and have the logical local bank to work with but my gosh...after 3 attempts...no way. That's a bad, bad omen. Something's not right about this bank.
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December 2024 by Jabbaweezy
I came to them really only applying for a land loan but they pushed and pushed a land loan + construction loan on me. Just to deny me. I already had 70% of the funds for the land I wanted, a stable income and good credit. Basically, it was a waste of time and tanked my credit score. They were informational, nice and responsive but ultimately they had their own agenda. I'm gonna try BECU instead considering WaFd have added new fees to their loans too following the rejection of my application.
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November 2024 by Brandon Martinez
I opened a bank account here only for the Seattle Seawolves debit card.. Nice bank, friendly staff and great help.. I have moved from Wells Fargo to WaFd and already see a big change..
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July 2024 by Елена Булавина
Great job
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March 2024 by Nathaniel Flego
I came here mainly for the Kraken debit card. Been here a few times, always great service.
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February 2024 by Katie M
Do not do business banking here. Over 30 minutes to get change for a business in downtown Seattle. They do not use automatic counting machines. Staff are slow and unavailable. Please go to Bank of America or any real bank with competent employees
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February 2024 by Alex Varga
I had a great experience here, especially opening an account with Daniel. He was extremely helpful with all of my banking needs and such a friendly person to work with. He was by far the best person I have worked with at a bank and I would highly recommend working with him.
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November 2023 by Cindy Jones
Alana was a great help to me today.I had not been able to use my debit card & did not know why?Alana is patient, a good listener & helped me reach a solution?
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November 2023 by Jaswir Deol
All staff are all so polite. Services top grade!! Smiling all the time.
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August 2023 by Daven Rosener
Ashley has always made things easy. Glad to have her as our banker and WAFD as our bank!
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July 2023 by Mark A. Snyder
I went to numerous banks in the area just to get a couple rolls of quarters. Some were courteous and some not so courteous. Not one bank I visited would entertain me. Said I needed an account to get quarters. Came here to WaFd bank and right away was greeted with courtesy and respect. I asked the gentleman if I can get quarters. He replied, “sure no problem sir. How many did need.” To my surprise after driving around to different banks to get quarters, I finally found one that would. I just wanted to wash my clothes before heading back to Guam. Thank you.
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May 2023 by Kit Z
Do not do business banking here. Over 30 minutes to get change for a business in downtown Seattle. They do not use automatic counting machines. Staff are slow and unavailable. Please go to Bank of America or any real bank with competent employees
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September 2022 by Sara Emily Koelsch
Yesterday Alana really helped me out!! I needed change for a business. She not only helped me with a smile, she concisely counted all the change out to me. I appreciate this, excellent customer service.
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September 2022 by Chris B
Remedial.Update: still remedial.
