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November 2023 by Zach Gonzales
Worst customer service. Yes I was upset but they did not try to de-escalate the situation or apologize or any thing the manager on duty kept raising her voice! They are slow n rude watch out people!
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November 2023 by John T.
If I could get rid of the one star I would as it's not deserved. I banked with them for 18 years and it was okay. One afternoon I decided to use their wire transfer service offered through online banking. I wanted to wire $50 to my elderly mother. The service fee was $30 so to make it worthwhile I decided to up it to $200. All appeared okay until I got a call from their security and fraud department at 8pm the same day asking questions about the wire transfer. I declined to answer any questions and called in to the bank and was transferred back to the same individual in Portland. He proceeded to ask me a line of questions due to the "irregular" activity of the wire transfer. Keep in mind that it was their product that was offered via online banking, and that they called me at the number I had on file with them and that I verified my identity 2 or 3 different ways and told him that that it was me that made transfer and for how much. That did not satisfy him. He wanted to know why I made the transfer, who it was going to, and what the funds were for. I asked him why that was necessary and he said it was to protect the bank. I told him it was none of their business and that the $200 were my funds and I authorized the transfer...no fraud involved and that the rest was none of their business. He then told me if I wouldn't answer he'd block the transaction. I told him to go ahead. The next day after trying to use my debit card I found that all my banking services were frozen. After fighting with various over several banking reps on multiple phone calls I was able to get my debit card online, but could not get my online username restored so I could pay bills. They would not resume my service until I talked to the same guy that originally called, a Jason in Portland. I called one more time after about a week and a half of this nonsense and asked for a supervisor to file a complaint and to resolve this. After about 45 minutes of discussion among 3 different levels and being on hold I was transferred to Jason in Portland. At that point I blew up and told Jason he was a little bank Nazi and worse and that he could close my account and send me a check for my funds. Big mistake! They drug this out and I couldn't get a straight answer from anyone when I'd get my check. Some said the account was still active and pending closure, some said it was closed and a check was in process. Finally after 6 weeks and conflicting letters and phone information I got my check. 3 days after that I got a letter that was 20 days old saying that a check was being mailed. Never again. What a joke of an institution and they handle how much money?
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October 2023 by Irwin P.
Have been there to this location for a few occurrences and had the pleasure of being serviced by Brian which had the best customer service, and answered all questions to the best ability. However, as a previous Wall Street Broker/ Financial Analyst I felt extremely disrespected with the way Ms. Travis treated me as a customer, first being surprised that I was a customer I don't know why, having sarcastic remarks with me, and trying to charge me an extra "transactional fee" which I was not charged with last time with Brian... who only asked me for an ID, rather than having to present my Debit Card as well. I left saying have a great day and she didn't even have the respect to even acknowledge me and say something back because I left cancelling the transaction I was going to go through with. Thank god I went to the CHASE in Richland and they gave me NO issues. When even Ms. Stacy told me best place to go other than the Branch was to exchange was the airport! Best Regards, Irwin P
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November 2022 by Betsy Cooper
Most frustrating thing I have ever had to deal with. My stepmother passed away recently and I'm trying my best to help My dad with everything. Finally got all his automatic payments set up and deposits set up and then they put his account on hold because he gave me a loan for college ! Talked to 10 different people and they ended up closing his account and opening a new one! Now in a freaking struggle to figure things out and they are completely incompetent and rude! I'm beside myself!
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November 2022 by Betsy Gonzalez
Most frustrating thing I have ever had to deal with. My stepmother passed away recently and I'm trying my best to help My dad with everything. Finally got all his automatic payments set up and deposits set up and then they put his account on hold because he gave me a loan for college ! Talked to 10 different people and they ended up closing his account and opening a new one! Now in a freaking struggle to figure things out and they are completely incompetent and rude! I'm beside myself!
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October 2021 by matt fountain
Constantly waiting to do business with US bank after the pandemic started. They need better staffing of the drive through. Been a member for 15 years and they need to get back to normal servicing. Banking is essential.
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July 2021 by Sarah F.
The worst bank we've ever used. Such long lines, understaffed miserable employees, our buyer for our house used them for the loan and they didn't order an appraisal until a day before closing and messed up everything. So personal banking and home loans we have experience with. I wouldn't recommend this bank for anything. You will end up completely frustrated.
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May 2021 by Diana Gonzalez
If I can give it a zero I would!!Have Columbia bank and never waited this long for a simple withdraw. So frustrating when you have to wait for over an hour.Other banks have already opened up!Why hasn’t this bank opened?
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March 2021 by comcast smith
Sorry but Very sad at this branch too. Everyone should prefer local credit unions.
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January 2021 by Kelly Wooley
This branch is slow and it appears that they dont really care. I waited for an hour in line and only two of the drive through lanes were open. Why not schedule the third lane to be open? People were backed up in the parking lot in line creating a hazard for other vehicles trying to get to the other stores.
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November 2020 by RayS S
Experience with this branch, as well as others has been ok, except for slow service. BUT during the covid thing, has been aweful. Even when other banks have opened, US Bank remains closed. So, for anything other than simple transactions, you are SOL!
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November 2020 by Ryan M
Horrible wait times and employees that don’t care about customer satisfaction. Very sad.
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September 2020 by robert kennedy
Since covid-19 the line is moving slower and slower. They should start opening at 9 again. It may free up some of the morning traffic.
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July 2020 by Troy Williams
Like the sloth from zootopia. Whole bank is moving in slow motion. Don't go to this location if you are in any kind of hurry.
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July 2020 by Jessica Perez
Our experience with Jennifer Retana has been absolutely amazing! Very professional, explained things to a T and better than any other Lender has. We truly appreciate how she values her clients.
