November 2022 by Betsy Cooper
Most frustrating thing I have ever had to deal with. My stepmother passed away recently and I'm trying my best to help My dad with everything. Finally got all his automatic payments set up and deposits set up and then they put his account on hold because he gave me a loan for college ! Talked to 10 different people and they ended up closing his account and opening a new one! Now in a freaking struggle to figure things out and they are completely incompetent and rude! I'm beside myself!
November 2022 by Betsy Gonzalez
Most frustrating thing I have ever had to deal with. My stepmother passed away recently and I'm trying my best to help My dad with everything. Finally got all his automatic payments set up and deposits set up and then they put his account on hold because he gave me a loan for college ! Talked to 10 different people and they ended up closing his account and opening a new one! Now in a freaking struggle to figure things out and they are completely incompetent and rude! I'm beside myself!
October 2021 by matt fountain
Constantly waiting to do business with US bank after the pandemic started. They need better staffing of the drive through. Been a member for 15 years and they need to get back to normal servicing. Banking is essential.
July 2021 by Sarah F.
The worst bank we've ever used. Such long lines, understaffed miserable employees, our buyer for our house used them for the loan and they didn't order an appraisal until a day before closing and messed up everything. So personal banking and home loans we have experience with. I wouldn't recommend this bank for anything. You will end up completely frustrated.
May 2021 by Diana Gonzalez
If I can give it a zero I would!!Have Columbia bank and never waited this long for a simple withdraw. So frustrating when you have to wait for over an hour.Other banks have already opened up!Why hasn’t this bank opened?
March 2021 by comcast smith
Sorry but Very sad at this branch too. Everyone should prefer local credit unions.
January 2021 by Kelly Wooley
This branch is slow and it appears that they dont really care. I waited for an hour in line and only two of the drive through lanes were open. Why not schedule the third lane to be open? People were backed up in the parking lot in line creating a hazard for other vehicles trying to get to the other stores.
November 2020 by RayS S
Experience with this branch, as well as others has been ok, except for slow service. BUT during the covid thing, has been aweful. Even when other banks have opened, US Bank remains closed. So, for anything other than simple transactions, you are SOL!
November 2020 by Ryan M
Horrible wait times and employees that don’t care about customer satisfaction. Very sad.
September 2020 by robert kennedy
Since covid-19 the line is moving slower and slower. They should start opening at 9 again. It may free up some of the morning traffic.
July 2020 by Troy Williams
Like the sloth from zootopia. Whole bank is moving in slow motion. Don't go to this location if you are in any kind of hurry.
July 2020 by Jessica Perez
Our experience with Jennifer Retana has been absolutely amazing! Very professional, explained things to a T and better than any other Lender has. We truly appreciate how she values her clients.
June 2020 by Busy Bodies Fitness
Their hours during COVID-19 has been changed and not been updated online. They do not close at 4:30 they close at four, I asked the lady about updating the hours she was very rude at the drive-through and told me I could not deposit a check. They didn’t want to take my money because it was 4:01. They have to get some better customer representatives, I get that they deal with a lot of cranky people all day but that does not give them an excuse to be rude towards everyone
September 2019 by Larame Sweet
The slowest tellers ever they don't care
April 2019 by J Alyssa
I'd rather put no stars. After a handful of terrible customer service experiences at this location I no longer will do my banking at this location. Very frustrating/stressful banking experience at Columbia center blvd location.
