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January 2024 by Natalie O.
Was in an accident and through my insurance and enterprise I got a Hyundai Elantra rental available the next day! Ellie was very quick working by herself with people coming in and out .Calum was a big help and got through to my insurance first time when I called 6 times to approve and made returning a 2 min process! Thank you again enterprise. Have always and will continue to use your services.
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January 2024 by Jacqueline C.
I was assisted by Brian Z. at Enterprise kIRKLAND location. Geico, my insurance company, disputed one day of the rental car reimbursement and refused to pay for the additional day. I was going back and forth with GEICO for almost 2 weeks over this charge. Then, today I received a call from Brian Z. of Enterprise to tell me that he had gone ahead and reimbursed the fee that I had been charged, and decided to just eat the cost, knowing that I was struggling with the insurance company over reimbursement and decided to make things much easier for me! Interestingly, Brian Z., of Enterprise, decided to make things easier for me because GEICO would not admit fault, and take care of their customers! Way to go, Brian at Enterprise! My hat is off to you!
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January 2024 by Male RN
Shane in Kirkland was very kind & helpful.??
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January 2024 by Janene Pink
Entering and exiting this Costco is a nightmare. It’d give even the most passive driver an onset case of road rage. Drivers beware.
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January 2024 by Mark alperin
so i rented a car for 37 days...at day 30 i had to renew ...as thats their policy..i go to trnew..they told mr the car needed oil change..switch me to an 4 year old car vs a 2023..no price break..car is not satisfactory but nothing they could do..been a plus member for 10 years...done
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December 2023 by James Gronquist
Staff worked quickly and efficiently to get me to and from the repair shop and in and out of the rental car.
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November 2023 by Bianca Santiago
We rented a 2021 Volkswagon Atlas after my son was hit by a drunk driver, and our own vehicle was totally trashed. My sin was alright. "Thank God."
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November 2023 by Aley Anna
They literally fixed all the struggles that we had to face in Texas for our long travel to WA. Person here was extremely kind, checked all the details, and gave us a discount for our struggles as well, really appreciate that. I was just waiting for something else to go wrong at Enterprise after our experience when getting the car
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September 2023 by Mammed Kurdov
The experience with this location deserves 5 stars comparing to other locations nearby(Bothell area). Particularly, Shane Strickland deserves a shout out. He welcomes with smile and always respectful not only me, but all other customers. Professionals like him make the customers loyal to one location and keep the standards customer satisfaction and quality of service on the highest level!
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September 2023 by Kai T
Ask customer to go to Firestone to add coolant right after leaving enterprise.After filling up the coolant, the car is leaking oil and causing a mess in the garage.Such helpful!
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September 2023 by Ron Besch
It was SO easy to pick up and drop off the car. Great online and in person service.
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August 2023 by Melissa Mak
The Kirkland Enterprise location was extremely friendly and on top of my reservation. They called prior to confirm, checked in to ensure that we were still on progress for return to see if they needed to adjust anything for us, AND they offered us a ride back home once we dropped off the car. They were awesome. I did get upsold on a nicer car, but I can't complain because I preferred what I got anyway. Would rent from them again!
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August 2023 by Heidi Schiavone
I had a decent array of choices when booking my reservation. When I arrived for the car, it was ready and there was no hassle before I could get on the road. I used it for 6 days and returned it during business hours without any trouble.
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July 2023 by A.
The service here is great! Front desk guys were quick to address me as soon as I stepped in. They quickly figure out my reservation and I was out with my rental in less than 10 min.
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April 2023 by bharat p
Had to rent a car while my car is in body shop. Everyone over this facility are friendly, caring and accommodating. I worked with Sophia, Ben, Laura and a few other folks as I swapped the vehicle multiple times. Every single time they helped me with a smile and showed all the options they have and gave me a choice to pick what I want. I haven’t received this kinda experience at any other car rental facility.Hope they keep this attitude and make more customers feel happy and special.
