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February 2024 by Rebecca Anderson
I have always been very happy with my service and the staff at this location. They work hard for you and make each visit a pleasant experience.
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February 2024 by Katie Bach
They got me right in and we're able to get my car finished. I have been going here for 10 years.
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February 2024 by Bill S.
Lady who answers the phone when you call needs a reality check. You don't talk to customers like that.
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February 2024 by Julie
I've always had great service at this Firestone! They got me in quickly and completed the repair without any issues. The employees here are extremely nice and do a great job of keeping me informed of progress and info about my vehicle!
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February 2024 by Ashok Mallya
Friendly staff. Competent technician
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January 2024 by Monique Burlin
They were very quick and accommodating.
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January 2024 by Jinwoo Seong
Been going here since the first service of my car and til now. It’s been smooth experience every visit.
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January 2024 by Cathy Farrow
It started with a check engine light coming on and spouse took my car to Firestone for a diagnosis. Without going into a lengthy list of details, they had my car on and off for two weeks (six days on the third stretch) and a bill of $2300 for exhaust work. I was a mile from Firestone when the check engine light came back on AGAIN (third time) and the car was running terrible - stalling and idling rough. It started this after the exhaust repairs which is why it came back the second and third times. I now have an appointment with a different mechanic. Never coming back here.
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January 2024 by Loran Payne
Nao was extremely helpful and knowledgeable!! Thanks for the assistance!!
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January 2024 by Pavle Trifunovic
I brought my q7 yesterday for tire change, they told me that it is special tire size and that they don’t have it in the shop right now but if I come back tomorrow morning they would be able to help.I arrived this morning and checked in with a technician, they said 1 hour , 35 minutes later they called and said that machine that installs tire on the wheels I have is broken and they can’t help me. You would think that if they saw that tire size is odd , wheels might be custom also and check that their machine was operational. Useless,
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January 2024 by JesseCamille Hatch
Great communication, fast service, everyone was friendly and welcoming!
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December 2023 by Robert Harshbarger
Accurate, fast, easy to understand.
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December 2023 by Christa Rodgerson
Firestone Totem Lake, KirklandWe bought a 2023 Subaru Forester a few months ago. We had always had snow tires for the 2012 Forester, so we asked the dealer if the 2012 rims for snow tires would be useable on the 2023.The sales person called for a technician and he looked at the rims, and after he had examined them, he said the tires would work.With that, I had four new snow tires mounted and balanced and put them in my carport to wait for Fall. A few weeks ago, I took the snow tires to the Totem Lake Firestone and delivered them for mounting. Kevin said he would call when done.When Kevin called, he said the rims did not fit on the new Subaru. I was told that the lug nut configuration had changed in 2019. So, I told him remove the present tires and put the snow tires on. I thought if I had known that the rims were wrong, I would not have paid for mounting, balancing and whatever work needed.When I showed up, I asked what the bill was. His attendant said “zero.” I thought she was joking around, and I said I wished. She said ask Kevin. I did.His response was I was a regular, cooperative, and this should not have happened. I thanked him.That is the type of treatment and service I have found at Firestone. Anytime I have had a question, I have been able to stop or call and get decent, polite advice. A great place to go!From James DeJarnatt, Sr.
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December 2023 by Phannara Poeun
Worst Firestone I've been to. Woodinville has better staff and knowledge
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November 2023 by Mike M.
We had our radiator repaired. Great personnel, very knowledgeable and courteous. There was a problem with the repair and they worked with me to resolve it amicably.
