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March 2024 by Anna Tee
Tax preparer was unsure and made mistakes that I had to point out. She was also sick and coughing and did not wear a mask until the last ten minutes of our appointment. I have very low confidence in the accuracy of my filing and will not be back.
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February 2024 by ritu dimri
This is not a good spot to place this flag/banner. It blocks the view of incoming traffic for drivers trying to take a left turn in the busy street.
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July 2023 by George Dzhalazov
I met with a tax professional in the Kirkland office on March 3, 2023 to do my taxes, but unfortunately, I never heard back from him. As the deadline approached, I started calling the office every day and every time I was assured that this person would call me back.However, on April 17, one day before the deadline, I was shocked to learn that the tax professional had left the office, leaving me hanging with no resolution in sight. This was one of the worst customer experiences I have ever had and created a lot of stress for me and my family.I was forced to estimate my own taxes last minute and file for an extension. While eventually the situation was resolved and my taxes were later handled by the Redmond office, I was still charged full price despite all this prior unprofessional behavior from the company and bad customer experience.I submitted a complaint with the regional manager, and she offered me a full refund. However, after two months and eight follow up emails on my part I still have not received anything. The regional manager stopped responding to my emails, and I am very frustrated. I will be filing a complaint with the office of the Attorney General.Don't use H&R block! You will save a lot of money and frustration down the road,
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June 2023 by Georgi D.
I met with a tax professional in the Kirkland office on March 3, 2023 to do my taxes, but unfortunately, I never heard back from him. As the deadline approached, I started calling the office every day and every time I was assured that this person would call me back.However, on April 17, one day before the deadline, I was shocked to learn that the tax professional had left the office, leaving me hanging with no resolution in sight. This was one of the worst customer experiences I have ever had and created a lot of stress for me and my family.I was forced to estimate my own taxes last minute and file for an extension. While eventually the situation was resolved and my taxes were later handled by the Redmond office, I was still charged full price despite all this prior unprofessional behavior from the company and bad customer experience.I submitted a complaint with the regional manager, and she offered me a full refund. However, after two months and eight follow up emails on my part I still have not received anything. The regional manager stopped responding to my emails, and I am very frustrated. I will be filing a complaint with the office of the Attorney General.Don't use H&R block! You will save a lot of money and frustration down the road,
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April 2023 by Jonathan Holbrook
Lack of communication and good management. This was my 3rd year coming and never had a bad experience until now. Had to make 4 visits to get our taxes done.
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April 2023 by Bob Lederer
Efficient, professional and bottom line down to earth. Lorraine is the best! Probably only reason I keep coming back.
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March 2023 by Mona
I was in the office today and asked how much it cost me (I wanted to know then decide if I do it here or not)BEFORE she start filing the tax. I have been told $86. I decided to do it because $86 sounds reasonable. at the end they charge me for $205. (they are not even educated enough to file the tax)SO BE CAREFUL! I WONT RECOMMEND HR BLOCK AT ALL!!!
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March 2023 by Erin Bosch
Been getting my taxes done with them for years and they're always super informative and helpful and get me the best return.
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February 2023 by Joshua
Hend got me back more than I anticipated. Im horrible with technology and numbers so having someone help was amazing. Also having an individual with enough humility to ask for assistance led to a bigger refund than the initial amount and peace of mind. Definitely recommend. And thanks to the other gals who took time out of their day to help. Y'all rock!
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August 2022 by Caleb M.
I have done my taxes through H&R Block for several years but after the experience working with this office, I will no longer use their services.This office never answers the phone, their people don't show up for scheduled appointments, they don't contact you, they don't respond to messages etc.This has real live impacts when the office makes a mistake. In my case H&R Block did a computation error on my taxes this last year. I did pay for their "Peace of Mind" service.I am unable to get hold of anyone at this office, and I have a letter from the IRS with a penalty that I must pay due to H&R Block's incompetence.I do not recommend this office or H&R Block's services in general. Their online help center claims to have no power and can only schedule appointments places.
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June 2022 by Christopher
Did my taxes through them back in April, they were approved it on the April 11th 2022. The employee never submitted it. Had to drive back there and try to figure out what was going on and they kept on saying that it was not their fault. Actually they were thinking that I was saying that h&R block should pay my refund when that was not the case. I just wanted assurance that my taxes were submitted.Don't go here if you want to avoid having a massive headache. Dealing with the IRS now.
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May 2022 by Wooyoung Son
Had an appointment at 12PM and the office was literally locked and no one showed up. Thanks for making me wasting an hour for nothing.
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May 2022 by Jerome Bradford Chambers
Convenience, value for the price, simplicity and most of all Tom. He was kind, patient and thorough. I will recommend him to anyone whom i know.who has tax prep needs. Thanks Tom!
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April 2022 by John Ericson
Worst experience ever! I booked an appointment to amend my taxes. I came 10 minutes early and have been here an hour and a half with no one helping me.I don’t understand why make an appointment when they can’t hold up their end of the booking.At least a Courtesy call to explain why I should reschedule or that my preparer will not be in.
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April 2022 by sloppy “Michael” jits
I have been with them since 2004 a little pricey for a very basic return but I do not want to learn so thats on me