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February 2024 by Freddy Rodriguez
Nice selection, good parking space.
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February 2024 by Jerry haper
This Ross location is hectic!! I am very curious how supervisors hired these unprofessional employees. There are no diversity of races. I saw other comments that all employees and supervisors are from same country.One of the security ladies(black hair with strong makeup) and cashers are not professional. It seems like they are all friends before working at Ross. They just chat each other very loud at work and ignore customer’s questions and concerns.1. The security lady with black hair with a very strong make up just came up to me and asked me why u r here? so I said I want to get a refund and she said no refund! return!!!!!! return!!! spoke to me third times. Lady, it is the same thing.2. The blonde casher blamed me why my tags are detached while processing my return. I brought original receipt and tag why does it matter? Please do not blame customers if u r in the for customer service field. That is what you guys do attaching tag to clothes again to resell the items.3. I asked how two same pants have different prices and two cashiers responded different answers and ignored. One tag was saying black color and one tag was saying grey and she scanned tags and told me all tags are saying different colors. Excuse me? so what? That was not my question.Ladies please give me correct solutions and if u can not handle it, ask help for supervisors and managers. The blonde lady does not know how to solve the issues and ignored my questions until supervisor came.Please work professionally this is not your playground.
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February 2024 by jamie stinnett
Seems they are short staffed, the people at the register have other jobs they are doing. I was shocked to walk in at opening and see that the night shift doesn't clean the store before closing! Garbage and dust piled up all over the floor just left there. Then womens bathroom smelled worse than a man's bathroom, also with toilet paper and garbage all over the floor. The water at the bathroom sink continuously runs. The store is decently stocked, but it was so filthy it was hard to relax and shop.
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January 2024 by Ian Grant
First time I came here my wife was like- wow, this is an oddly dirty store with trash all over the aisles. I chocked it up to bad timing, who knows. Second time, it was legit the same way. Wife refuses to step foot in this place again. Not sure if this place is trying to repel people or what the deal is, but very odd.
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January 2024 by Lynn Williams
It looked like a tornado was shopping there.
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January 2024 by Yves Premium
This store is just bad all over the places. Customer service is extremely bad especially if you are a person of color! Every worker look at you suspicious. Matter Of Fact the loss prevention officer didn’t even welcomed me but did Welcomed the person ahead of me and behind. I personally dont care but it helps prooves a point…I will never go back there !!!! Dear manager re train your staff please!!??
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January 2024 by Beatriz Ramon
The employees there plus the Russians are the most racist I have ever seen, I went up to ask the closing time of the store and he looked at me from head to toe with a bad face, I had to ask him the question 3 times so that with one He reluctantly answered me, I am a very frequent customer of the store and every time I go I see these behaviors like this, next time I am going to record it and report it to your staff. The most advisable thing is that they close that store, I see that I am not the only one nor the last to experience this, it tastes bad to me, being in the 20th century I cannot believe that racism of this level still exists!!!?
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January 2024 by Ângela Pavani
Excellent
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January 2024 by Katie
The self checkout experience is less that stellar. I went to checkout and the guy working there stopped me and pointed at a sign. The sign said stop, security tags will be removed and receipts will be checked. I said ok and tried to scan the items as that’s what happens at the other Ross and every other establishment like target - you scan the items and pay and then they take the tags off. He just kept pointing at the sign and not sayin any words and acted like he didn’t speak English. He was pointing and saying don’t you understand, this first you understand, don’t be mad, don’t be mad and I told him he was very rude and he said no it’s the company I said no you are rude the sign says the receipt will be checked implying you need to scan the items first and he couldn’t be bothered to explain when both myself and the people with me had no clue what he was trying to say by just tapping his marker on the sign several times. It’s Ross not Chanel and your personnel need to act like it, I’m not a mind reader. He was excessively nasty for no reason
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January 2024 by Wendy Aldana
Nice customer service needs more variety, and they need more cashiers, especially on the weekends
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January 2024 by Yelp C.
Staff: Good + Bad Environment: VERY Messy. Like your kid's room. Changing Rooms: NONE Price: Socks (Not very cheap) Review: TRIED to do my Christmas Shopping in there. Was quite hard... got socks. My introverted self went to self check out. South American Guy with a heavy accent was manning the station. I went up and scanned it... It didn't beep so i tried again. System was slow... then it beeped 2 times. Oops... South American associate was pissed. "SCAN IT ONCE" he said in a not so very nice tone. Then he told us to use the other self check out station... "use the other station". He kept rushing us even though there was no one behind us in line. Which was okay, I guess he values efficiency. I went to the other station. Scanned the first pair of socks. Waited 5 seconds. BEEP. Next pair. Tried to scan it. Doesn't Work. The South American associate w heavy accent starts yapping. "Rose tag. Scan the Rose tagggg-uh". I probably would've figured it out if he didn't start distracting me but it took me 30 seconds and a Ross security to tell me that I was trying to scan the brand barcode for the socks instead of the ROSS TAG. I was like oh oops. . . Needless to say, Dude's customer service skills needs a bit of polishing. Also idk if he had a bad day or something but he was really grouchy for no reason. Like bud what'd i ever do to u. But there is one thing that helped me... Give this place 1 star. And that was this dude working security. He was like "have a good evening" and I was like "u too"... made my day. Overall experience: 1/10
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December 2023 by James A.
This store is just bad all over the places. Customer service is extremely bad especially if you are a person of color! Every worker look at you suspicious. Matter Of Fact the loss prevention officer didn't even welcomed me but did Welcomed the person ahead of me and behind. I personally dont care but it helps prooves a point...I will never go back there !!!! Dear manager re train your staff please!!??
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December 2023 by Augusto Gonzalez
No line, lots of options for underwear.
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December 2023 by Maria Hussain
Got some nice new born baby clothing zand toys and stuff at interesting prices.
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December 2023 by Jamie Renninger
I would give the store one star for their selection is pretty good. and always has been. The store was very frustrating I left screaming in my truck. The people that work there are rude. They don't speak English. The bathrooms are disgusting there's no toilet seat covers there's no paper towels. The Ross employees talked me out of The long line I was in because I had 8 items, The lady who was from another country could hardly speak English,she Was taking the theft devices off my clothes and told me I had to self check out After her. I don't do self check out, I asked if they would do it for me.? She said go put your stuff back and leave the store! The other lady who could hardly speak English Informed me to go get back in the other line I was in in the first place. But now I'm last. Because there's only one checker!. I haven't shopped here in About a year! But I grew up in Kirkland and lived here my whole life. And I'm never ever shopping there Again, I don't know what country they're trying to turn that Area into but it's not America anymore
