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March 2024 by Djeph Boaz
I walked in at 6:58 p.m. and was greeted by Tito with a "Sorry, we're closed." I turned around to walk out, looked at the sign, noticed that it says 7:00 p.m., and I was like, "You got 2 minutes to make my drink." His dismissive tone was like, "Sorry, we put all our stuff away already. I can't make any drinks." The manager came out of nowhere and said, "No, we can do that for you," but the sour taste of Tito's attitude had already tainted my need for coffee. As the manager had taken over and was trying to make things right, Tito kept barking out to me, "Goodbye," in a very missive manner, and the manager obviously felt uncomfortable about it, which just added fuel to the fire that Tito needs to go. I would never allow that at any facility I manage. What a horrible example of customer service. I remember a day when Starbucks excelled at customer service. I wonder what happened.
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January 2024 by Eric Brendle
I walked into this Starbucks at 3:30pm on a Saturday. There were only two people in front of me. Zoe was the only one helping customers and making drinks even though there were two other workers behind the counter. I waited for over 10 minutes just for her to ask me about my drink. I then proceeded to wait for 4-5 minutes before she asked me details about my drink. At this point she had not rung me up or asked her coworker to help make my drink. After 18-20 minutes of this, I decided to go to Metropolitan Market where I received excellent customer service and an amazing latte! I will never return to this Starbucks again.
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January 2024 by Matthew Carson
After searching all the Starbucks in the northern half of the Eastside, this has become my go-to place to spend a few hours on my laptop. Roomy, fireplace, warm atmosphere, and electrical outlets under all the benches lining the walls, even the big table by the fireplace.Other pros:-Staff is always friendly and although sometimes understaffed (who isn't nowadays?) it has never been a problem.-No drive-through! Starbucks corporation relented to the profit-gods some time ago and every new store has a drive through now; frantic head-set-wearing staff lessen a relaxed coffee-house experience.-Never had a problem getting a drink remade if I thought there was something iffy (even me whining 'it tastes weak for some reason' lol)Cons: (about this store in particular)-The temps are always a challenge here: too icy AC in the summer and in the winter a cold-draft down your back at the window benches Also, for laptop uses, you are usually sitting with your laptop facing the window behind you so reflections are a problem during daylight hours.-On Weds the local schools let out early so it can be a noisy crowd of kids in the early afternoon. Avoid if you want a quieter coffee-house experience.-Parking can be tight but lots of room right next door if you can handle walking 50'. If you are not elderly or handicapped and this is your biggest complaint then I think you are doing pretty well!Overall my favorite place in the Eastside of Totem Lake area!
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December 2023 by Thomas Bradley
My go to place for lemon cake and a
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December 2023 by Jeffrey Baker
I have been going to this Starbucks for over 15 years with a few breaks in between the staff is always treating me right bending over backwards to make the right Frappuccino blend for me I like my Frappuccino mocha with two extra shots made with milk and Blended until it's a milkshake I finally learned how to say Venta .. they even give my dog her own cup we'll just call it a pup cup.. and allow me to have another cup of the remaining that's in the blender those who remember me you can come out to greet me like local friends
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December 2023 by Patrick H.
How horrible is the manager of this store, constantly hassling me for smoking on the patio away from traffic into the store. Forcing me to smoke in the parking lot in the path of customers!
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October 2023 by Anesh Sundar
Nice ambiance. 24 hrs. Good waiting place in the airport.
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August 2023 by Gloria Polsky
Service is great
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August 2023 by Joshua B.
Ample parking behind the Starbucks, not a very big interior, but the staff are friendly and the drinks are decent and accurate.
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August 2023 by Elka
Want a friendly place to get coffee? They have some interesting chairs, not necessarily comfy, but great materials. I guess they aren't encouraging you to stay long. The set up is odd, make sure to walk to the furthest place to buy your drink and pick it up near the door.
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July 2023 by Jay
Stopped in to get a quick americano. Store was clean and service was good.
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July 2023 by Jehoshua
Stopped in to get a quick americano. Store was clean and service was good.
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June 2023 by Hugo Amarett
Coffee was burned and extremely hot
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May 2023 by Jun Song
Thanks for giving me these cute samples.
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February 2023 by Liz Wilson
This was our stop after our Friday morning Latte Ladies/Mocha Man 3 miles walk. Drinks were spot-on and ready when we arrived back. Friday am team here is friendly too!
