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August 2023 by Mjvally H
Went in with a sensative matter, left a message with a teller for GiGi to call me back to setup an appointment. Didn't hear back, called her direct number, again didn't hear back. After waiting almost two weeks I went into the Redmond location and was able to resolve my situation same day.
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February 2023 by Paul B.
Turnover of staff huge. Just not reliable.
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August 2022 by R N
Very lazy bankers, you don't want to go there. If you are looking for professional service and good customer service forget wasting your gas to Umpqua Kirkland.
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March 2021 by Hakuna Mattata
Onsite manager Russ Plenkin is unprofessional, rude and was condescending towards my wife and I. You have lost a loyal account member - I hope the Umpqua corporate office in Portland can work on hiring competent and respectful staff. I have already escalated this incident to corporate.
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March 2021 by Keith Cutter
They deducted over $100 from my account in January because they said they had a discrepancy with one of my cash deposits in December (over a month went by, then they decide to adjust my deposit randomly without my permission...), and then they deducted $70 from my account randomly on a Thursday on 02/11/2021 because they are bad at math and have accounting errors. I don’t know how they are allowed to just deduct money from my account randomly each month without my permission. This is the second time they have taken money out of my account without my permission, and both times told me I couldn’t dispute it as fraud since it was their bank that took my money...
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February 2021 by Private E.
Employees have very loose cash handling procedures. This bank lost $110 of my cash deposit, and then decided to randomly deduct it out of my account more then a month later without ever contacting me about anything When I called to complain they told me that the proof of burden was on me to prove how much cash I deposited, and that I can't dispute it as fraud since their bank is the one who stole my money.
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January 2021 by Marina Mel-Rinaldi C
I love Umpqua bank Kirkland branch. I have had a great experience with the professional staff! They always provide great support and advice! There is a very friendly atmosphere at the bank. My husband and I have been their clients for business and personal accounts! We have recieved so much great help and valuable financial advice. We definitely recommend you switch to this bank today.
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November 2020 by Dennis Lichtchouk
Excellent customer service and financial help. Ask for Alla at the Kirkland location! She is smart and resourceful!! Will take care of all your business banking needs.
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November 2020 by ROMANCORE REAL ESTATE
Alla is the best business banker I have worked with. Highly recommended organization, branch, and banker. Make sure you ask for Alla.
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November 2020 by Robert Gershberg
Convenient downtown Kirkland location, with very professional staff. Alla helped me with all of my business banking needs and kept me well informed every step of the way. Thank you for a job well done.
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November 2020 by michael shoyhin
The entire Umpqua Bank team is extremely knowledgeable and caring. Every time I enter the bank they are ready to help me with whatever I need wether it’s a simple deposit or a loan application. I recommend them for all of your banking needs!
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November 2020 by Sharon GL Mittelman
I love working with Umpqua Bank, and especially with Anya and Rustam.Great service and follow-up. They have helped me and many of my business partners. based on my personal experience I have referred 8 people so far and will continue to refer more people to Umpqua Bank and specifically to Kirkland branch.
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November 2020 by Accounting Washington
Great customer service! Vast variety of banking and lending services offered. Knowledgeable and always helpful personal.
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November 2020 by Elena Kettlewell
Umpqua Bank Kirkland Branch is very professional and friendly , always there to help and educate the customers to give the best advice . My husband and I have been their long term customers and highly recommend this bankElena K
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November 2020 by Daniel McCormick
I've had very positive experiences at the Kirkland branch. The staff there is very helpful, and has gone out of their way several times to help with my business finances.
