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February 2024 by J Owen
If I could rate it lower I would. This rating is due to the branch manager at Newcastle. Don’t do anything complicated at this location if you want it to go right.
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February 2024 by young kang
always friendly service
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July 2023 by Lloyd Heckman
How can I give this place zero stars? The branch manager pulled the teller to the side as I was waiting and said that she didn't have time for me. She was rude and seemed very entitled.
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June 2022 by Patricia S.
Horrible customer service I don't recommend this branch at all. Just horrible don't waste your time going to this Bank
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April 2022 by Nadine He
Always kind and courteous service! :)
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March 2022 by David A
There is no outside atm other then the drive through.
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December 2021 by Amanda Oneal
Worst customer service bank I have ever been to. I have called and left numerous voicemails with no call backs. I had to drive to the branch to have them to correct the issue (still not corrected now). When you call the direct line no ones available. I'm so glad this branch isn't my local one.
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October 2021 by Tai Rattigan
The team at this branch are friendly and helpful
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August 2021 by Melissa W.
Went to open a savings account. Was turned away because of no appointment. Not sure if all banks do this in the PNW but in the Midwest, they break their legs running for extra business and accommodate walk ins. I understand the point of appointments, but I don't understand turning away business. And I was in the bank for 10 minutes - it was EMPTY (no other customers). It was a simple account that shouldn't have taken long given you can open accounts online in that amount of time (I needed to add my son which I couldn't figure out online).
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July 2021 by Jeff Johnson
Chase Bank is the bank that I use and the tellers are great, they take care of you. And they know you by name.you never have to wait.
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January 2021 by Taylor M.
Absolutely terrible customer service. I asked to speak to a banker and instead of taking me back to a office he the branch manager proceeded to try and discuss business with me out in the open.
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September 2020 by Ling Xu
5 stars for the tellers in the Newcastle brand, always helpful and friendly. -4 starts to the lady-high-heel banker who is not cooperate, shows no smile like I own her money, and hand me the wrong file when I specifically ask for the form to not let IRS hold the interest. WOW, she really just made my day!!
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March 2020 by Gary Melman
This has been such a good neighborhood bank. Always nice and helpful. Ghania is such a sweetheart, she remembers my name. Brandon was supper helpful with notary work. Thank you for being a steady force.
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November 2019 by Sarah Harel
Friendly and helpful. Nice neighborhood location
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November 2019 by Jairo A
All my experiences in this branch have been smooth and pleasant. Their Business/Chase Private Client Banker, Maryam, is incredible! She always goes above and beyond to provide top-notch customer service whenever I pop in or need anything. I'd highly recommend her if you have any business banking needs.
