-
November 2023 by Jesse Samora
This Ace Hardware is an excellent example of what amazing Ace Hardware stores can be. Today, I came in with bolts from my bicycles bottle cage and a rubber gasket from my shower hose as examples of what I needed and the very friendly associate who helped me out, with scarcely a glance at my pieces, took me directly to the supplies I needed and made sure they matched perfectly. I wish I had taken note of their name so I could address the kudos more specifically.
-
November 2023 by Doug Jones
Excellent hardware store downtown. I don't have to travel to Home Depot.
-
October 2023 by Frank Ruiz
One can find tools and stuff needs for the house. Prices are fine and the staff are nice and attentive
-
October 2023 by Hemanga Krishna Borah
Bought a few items here. Very helpful staff and great collection.
-
September 2023 by Server Backstagedev
Today I went to this hardware store and was so happy to find a friendly woman working there who quickly helped me find what I was looking for! Yeah for stellar customer service !
-
September 2023 by مهدیه جلیل زاده
We came here to buy a electric mower because our other one died. The employee helping us out was very informative about the product and we felt we made the right choice.
-
August 2023 by Wes King
I’m disabled. I needed an item that was only in stock at this location in downtown Seattle where the parking is notoriously difficult. I saw that the store offered “CURBSIDE DELIVERY”, so I thought this would be okay for me to order my item and pick it up curbside. When I arrive there, I call the number included in the email (where it also confirmed curbside delivery and gave me instructions for picking up curbside), and the guy that picked up goes “yeah we don’t do that.” I am literally parked ten feet out the front door, I tell him that the website confirmed me curbside and as a disabled person I was counting on that service (which, I repeat, was offered to me through the website and then confirmed via email). He responds “yeah well that sucks.”So, I, a disabled person, found the closest street parking I could, over two city blocks away, and walked my disabled self those two city blocks with my service animal to retrieve an item that the worker (who to my knowledge was perfectly able-bodied enough to walk the item out curbside, which I repeat, was a service both offered and confirmed).I get into the store and I’m greeted politely, but as soon as I mention that I’m here for my curbside order, the tone shifts. The worker flails his arms up and gives a deep sigh, goes to the back, grabs my item, and throws it into my hands, “happy?” He says as I just stand there with my service animal, wondering what on earth is wrong with this employee.Not only was I not given the service I was offered and counted on as a disabled person, but I was treated like a problem when I pointed out that I wasn’t receiving the service that was confirmed via email.I called afterwards to see if I could get an explanation from a manager and was called a “f—k face” and hung up on.What a horrible store with horrible people working there.
-
July 2023 by Osh Morethstorm
Got two tools I needed here for fixing my bike and staying mobile on my lil whomper mini e-bike. It requires plenty of adjustments throughout its journeying. Oh yeah and the friendly customer service helped me get in and out on my way asap which was a huge plus.
-
June 2023 by daniel Stearns
friendly people good customer service, they had what I was looking for, they was willing to help. I asked what I was looking for. They showed me, this is a example, of what customer service should be like. We all have bad days, put to the side, focuse on your customers, one thing, you won't be thinking about problem, two. You made a customer happy..Good job ace hardware. Keep it up.
-
June 2023 by Casey Evans
One of the staff not only helped me get a screw for my guitar but he also redrilled and rescrewed and fixed the spindle on it, when he did not have to. Rockstar, that one. Name starts with D. This must be why they're called Hero Ace Hardware.
-
May 2023 by Adria Moskowitz
I always call first to make sure they have what I'm looking for. Sometimes they set it aside for me. Really great staff. Good prices.
-
April 2023 by Joshua Mittie
Hardware selection is awesome, and enough staff to help you find stuff not just told what isle and left to wander. I'm a handyman and often billing by the minute to shop for people
-
April 2023 by Alan Catchpole
The store clerks are very helpful . They have a good variety of merchandise, although a little overpriced as is everything in that area. Convenience costs money.
-
April 2023 by John Steel
They have a bigger variety of springs than home Depot or Lowes.I got a cool little master lock there and a crescent wrench
-
April 2023 by Rudy Veve
Love, love, love this place perfectly located and always stocked with the right thing to help you in one of those DYI projects. Staff is friendly and helpful.
