Zipcar

Most Recent Comments

• December 2023 by Mahak S.
  Worst car rental experience and any service experience of my life. They charge exorbitant late fee (thrice the amount of hourly rate). Funny enough they just give like 10$ credits to the next customer who actually faced the inconvenience. What a con company. Shitty shitty shitty.
• November 2023 by S J.
  this company has no respect for the neighborhoods that they supposedly serve. They routinely monopolize all the charging spots during primetime hours, so that other drivers cannot charge their cars these chargers were not put there for the exclusive use of Zipcar. at the Central District and queen and locations of electrify America charging stations. They routinely will fill up all the spots when there are one or two charging ports that are out of order they have no consideration for anyone do not use this company.
• November 2023 by Nabeel B.
  Charged me for a background check, got rejected, and they never told me why despite asking on multiple emails. Feels like I got scammed.
• October 2023 by Munashe N.
  Zipcar is very unreliable. This is the second time I am missing my appointment because I couldn't find or access the zipcar.
• July 2023 by Arnaldo A.
  They made me lose all my Sunday morning to finally tell me that you didn't have hundreds of babies, when I clearly asked for them in the reservation and they confirmed that there was, after having lost all morning and having called several times to modify my reservation I left with empty hands.
• May 2023 by Jamie N.
  Zipcar is a ripoff. They will charge you before you are "approved" to join their service it is a 30 dollar application. The reasons listed on their website that you can be denied, are for age under 21, or a poor driving history. Neither of which fit my profile. When I emailed asking why I was denied they said "We are unable to share anymore details of your rejection other than it was due to (REASON)."
• April 2023 by Shawneequa S.
  If I could, I would give Zipcar a zero rating. I tried to join and Zipcar denied me because they could not charge my card. I checked all my cards balances before joining. My balances were fine. I also checked my transaction history. Not one card showed an attempted charge from Zipcar. NOT ONE! Clearly the issue is probably that they do not accept the type of credit cards I was using. I have mainstream credit cards. If I had known upfront not to use my Chime card... I would not have! Chime just happens to be my preferred card for all my monthly bills! All it takes is one time for the payment to miss and you can never be a member again. This is bad business ESPECIALLY since they don't list on their website what type of credit cards they will not accept! So if you're using Chime or some other type of credit builder card... don't waste your time!
• October 2022 by Amanda W.
  ZERO STARS This was the worst car rental experience and any service experience of my life. TLDR: we were locked out of the car for hours with our stuff inside. We almost missed our train home. They had to sent a lock pick and a tow to move the car. The car was disgusting inside too. DO NOT RENT FROM THEM. I'd planned a day trip to Seattle with my dad (74) for some time. We've had our share of hardships and I wanted to take him on a day trip to Seattle. Something to get him out of the house and help take his mind off things. Anyway... we took the train in and reserved a car in the city for when we arrived. The moment we get to the car, it was pretty gross inside. It was vacuumed sure, but the chairs were stained and there was gunk caked up in almost every compartment and crevice. First there were issues even getting out of the garage. There were no parking passes or any instructions on how to leave a paid parking garage. Once we figured it out, we were relieved to just get our trip started. Next, we drove to a standard, underground parking garage. Didn't think anything of it. I used the door lock to lock the car instinctively (normal thing to do) then realized I needed something out of the car. The app wouldn't unlock the car. I don't have a card because as it's advertised on their site, "You can start right away! Unlock the car with your phone! NBD! You don't need the card!". We we're immediately locked out of the car with all our belongings trapped inside. There wasn't service in the garage so the Bluetooth connection didn't work to unlock the car. I had to take the elevator outside to call for help. I was between phone support and their chat services. We spent hours going back and fourth with customer service, elevators up and down from the car, to get help. Finally, (again, after hours) they decided to send both a lock pick and a tow truck to the car. They said the lock pick would get there in 45 and the tow truck would take an hour and a half. We would miss our train home which was the last train home if we waited for the tow. The lock pick guy showed up in 10 mins because he was in the area and broke into the car so we could get our belongings out. We ended up having to abandon the car in the garage because there wasn't a way to start it without service. Zipcar even said to abandon the car. My dad (74) and myself had to walk through the city back to the train station to go back home. Our trip was supposed to be full of food, museums, and just hanging out with my dad, not thinking about awful things. Instead we took a train to get locked out of a car for 5 hours, then went back home. The issues we had are not one-off issues. They've experienced this before. Read the other reviews (I was foolish and didn't). THIS IS NORMAL FOR THEM. MASSIVE OVERSIGHT. Our entire trip was spent dealing with Zipcar. Do not rent from them. It's a terrible service. I regret every second. I can't believe how bad of a company this is. Do. Not. Rent from them. Even the lock pick guy said to not rent from them. Terrible terrible time. Truly. Also, my dad tried to sign up first. They immediately rejected him, didn't tell him why, and didn't issue a refund for the application fee. He has a clean driving record, excellent driver, doesn't have any conditions, is a TOTAL SWEETIE, has drivers insurance, a normal drivers license... insane. We're convinced it was age discrimination. He asked for a reason, they didn't give him any. They only refunded the fee when he suggested age discrimination. Looking forward to watching this company go out of business. Hope their employees can find some other place to work.
• October 2022 by Bubba S.
  Horrible if you live outside of urban core. I fell for Zipcar's advertising of low rates and ease of getting a car but found the reality was worse than simply renting an old-fashioned rental car. First, I live in NE Seattle. I looked very carefully at Zipcar and they indicated that their cars were available nearby. I only found out that the nearest car was a four-mile bus ride away AFTER I enrolled and was out my $8 monthly fee + non-refundable $25 application fee and taxes. That is switch-and-bait. Second, they charge you $50 if you are late in returning the car. To avoid that, you have to pad your rental with extra time and hope that you planned properly. That adds a HUGE amount of stress, as you are rushing to return the Zipcar or get hit with $50 plus the hourly rate. Last, their cars are poorly maintained. One of them had no windshield washer fluid and the wear-and-tear on the interior made it feel like Rent-a-Wreck! From the looks of the cars I rented, they seem to NEVER wash the outside of their cars or vacuum the inside of their cars, yet they have a draconian policy of threatening you with an over $300 up charge if you leave trash in the car. Do yourself a big favor and just go with a regular car rental company. Its way less stressful and they don't nickel and dime you to death with all those extra fees.
• August 2022 by B G.
  Rented a car today on 8/15/22 and had the worst experience. First car had a dangerous foot-long crack across the windshield, second car was not at pickup spot, third car was covered in dirt, dust, trash, used gum, cigarette stains, sticky goo on the steering wheel and no gas. when arriving at the gas station we found there was no fuel card. It took 2 hours to find a car and there was no helpful assistance from any representative. We dropped the car off hours early and we're charged 3x the amount it should have been without explanation. No one has been able to give a refund for the missed hours, the gas, or the overcharge. Terrible experience and will never use this ridiculous company again.
• July 2022 by Liezel B.
  First time I used Zipcar and I will never used them again. The worse customer service.. I booked my trip and I found a car that is close to location. For some odd reason I check my reservation 30 min before I have to pick up my car and it say the car you rent is no longer available and replacement will be shortly. I was like what the heck, so I called the customer service and this is what they told me we have a car for you but it's about 13 min walk and it's smaller. I booked a van 7 seater and they gave me A 5 seater. By the way it's not 13 min walk I have to take a Uber spend 15$ extra to get the car. This is the supervisor told me when I ask if they can get a car where my original reservation. She said we can't do that and I ask what is the best option let me tell you it really made me angry. You can get the car I offer you or cancel the reservation. I was like excuse me, I didn't f*** up they did but the customer have to suffer. Ohh I forgot to mention why they pull the car last min because it say they need to put in a service. So you tell me.. out of no where 30 min before I'm about to pick up the car it's not safe to drive it.. hmmmmm interesting. But of course I have no choice to go to there route because I have no choice and the time I have to leave it's approaching. When I get there omfg the car is good but it's dusty, it smell, there's a big dent, scratch. I was like I guess this is how they take care of this car or maybe no one really rent the car coz of there service.. so I spend at least 30$ round trip for Uber plus the rental that I return round 2 hrs earlier and still charge me the same price and more coz I went over the 180 miles and I get that no complain. But man I will never rent with them again and I'm canceling my membership with them . This is my first experience and my last.. if I can give this a company negative i star I will. .. way to a place that is inconvenient for me
• July 2022 by David M.
  I use(d) Zipcar because I don't have a car for an extended period and my work is primarily event-based, art/street markets/etc. I booked my latest event and booked a car a month plus in advance, and they cancelled my car about an hour and a half before I was scheduled to pick it up due to "unforeseen circumstances" and "We apologize for any inconvenience or frustration, this situation could have caused," as if I was just planning an outing to the beach or wanted to go ~*~shopping~*~ or something, and the agent I reached when I called customer service treated me like I was stupid and just didn't check if the payment had gone through (a month ago). The email told me I'd get an account credit *on a future trip," but I'm seriously looking into small business loans because I would rather just use up MY money in my Zipcar account and then never use them again, and I advise you never using them either, business needs or otherwise. You'll be strung along for a month, and then given an "oops, we had to cancel, but you can keep using us because we tied up your money" email instead of a replacement car option or refund to your actual account where your rent/food/other survival expenses come out of, just because they want you to book again. I think not.
• July 2022 by Negar A.
  Absolutely worst car sharing company I have ever used. Over $25 application fee for a completely automated system, monthly fees, insurance not covered (approx. $25 additional per day), have to reserve the exact time and duration you want it and have to return to the same location. NO OTHER company (Communauto, Car2Go, Gig Car share) have so many additional costs. I reserved a van for a day, and upon getting there noticed that the car is too huge for us to feel safe driving in. Call them and ask if a change is possible, if there's fees associated to it, and was clearly told several times it would be completely free of charge. Next day see an extra $23 charge on my credit card. Spend 45 minutes on the phone just to be told that their policies are against issuing a refund even if its their own colleague's mistake for giving me wrong information. I have cancelled my subscription and will never recommend Zipcar to anyone. All in all it cost me over $275 in their ridiculous fees and charges to have a car for 24 hrs. If I could put less one star I would. Also the cars, at least in the Seattle area are very poorly maintained, full of others food remains and mess. Horrible, Horrible car sharing and customer service.
• July 2022 by Josh G.
  Horrible customer service. Charge fees because of past drivers errors I had no control of.. also need to make sure to maintain the vehicles properly! Unsafe! Also zip car only lets u park in the spot u picked it up from... so what happens when the spot is taken when u get back??? Well we get charged fees even though I have no control over zip car parking locations
• June 2022 by Tatiana T.
  So, I did zipcar "back in the day" when it first started. My experience with zipcar was fabulous. Cars were well taken car off. Customer service was *great,* although you rarely needed it because everything worked so well. Fast forward a decade. I find myself car-less again after a cross country move. The service works the same in theory. But zipcar is clearly not the same company. Dirty cars (and I do mean filthy) which--sometimes people are like that. But do they clean the car when you let them know? No! (I pretty much reserve the same car across the street from my apt. So yeah--I notice.) But they also just seem disorganized. On my last trip, on top of renting an absolutely filthy care, they had apparently changed the location of where the car lives. I didn't know this at the time. They simply told me "for reasons they couldn't control," that I needed to pick the car up from street parking. Not a problem. It was just around the corner. This was a multiple day rental. So when I went to return the car to where it supposedly lived, not only was another car parked there (which again, happens, because "people gonna people,"), but all zipcar signage had been removed. Not covered or vandalized, but *expertly removed.* Apparently, zipcar had gotten rid of that spot, but in the 3 days I had the car, they didn't think they needed to come up with a plan or communicate that to me. I was racing to get the car back to its spot on time. I found out there wasn't one. Not because of "people," but because zipcar had literally removed the spot. I then parked it in a loading zone, the only space I could find within a 4 block radius and then called them. There's a reason I don't own a car where I live--there isn't much in the way of parking. They tried to convince me to drive further away to find a better space. I declined. I had to decline 3 times--because they really seemed put out by my unwillingess to work for them and walk a mile back to my house for free. And the person I talked too didn't apologize or even blandly "thank me for my patience." He got all bureaucratic and said "he was opening an incident report. And he'd get back to me." An incident report? About how they removed the parking spot for the car during my rental and didn't tell me? And what, pray tell is there to "get back to me" about? This is your company and your car. I don't want to hear any more about it.