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December 2022 by Michael Eliassen
Super friendly and quick
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October 2022 by Kubtwjkum Hmoob
Excellent customer service and very detailed information. Thank you
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June 2022 by Warrin B
Solid crew ?
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February 2022 by A D.
First off, I never go out of my way to write an online review but this time, given the service I received recently I feel compelled to do so.My experience started with an online order to get a new mattress. I did so with ease and was ready to pick up my new mattress!So I went to pick up the mattress I ordered from the warehouse out in the valley. I walk into the front office with 15 minutes left until they close. (I know, I don't like being that person that walks in right before close but that's what my schedule allowed for that day). Anyways, I am greeted by a gentleman hunched over in an office chair in front of a computer screen in the back corner with his head leaning on his hand, looking like he is very ready to be off the clock. After muttering, "how can I help you" I say that I am there to pick up my mattress. He asks for an order number and after I say the number, he types it into the computer, turns his head, and blankly replies to me, "yeah we don't have that in stock". I said, oh. I just confirmed with the store that it was here, in stock, superiors, and ready to be picked up. He adjusted his tone to an angry, impatient, louder tone suggesting that I go yell at the person that sold me the mattress and demand to know the F, (Yes even went to the level of spouting off profanities) my mattress isn't available. With a smile, I replied, ok no problem. And calmly walked out the door, went to the car, and called the store.This is where the experience turns around. I spoke to a gentleman named Evander at the store who was so sorry to hear about my experience at the valley warehouse location. I didn't have anything to say that would belittle or stander the other location, just a quick summary of my experience. He informed me they would take care of it for me and make sure I didn't go without a mattress.He called me back a couple of minutes later after talking to his superiors and informed me that they were going to upgrade my mattress for my troubles and that it was ready to be picked up. I hurried over to pick up my new mattress and was in and out of the store with a quick signature and a smile. THAT is customer service. I think the valley location could take a page or two from this store's book.Thank you again for the awesome customer service Evander at Mattress Firm. The mattress is great. My wife and I love it.
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February 2022 by Alex R.
First off, I never go out of my way to write an online review but this time, given the service I received recently I feel compelled to do so. My experience started with an online order to get a new mattress. I did so with ease and was ready to pick up my new mattress! So I went to pick up the mattress I ordered from the warehouse out in the valley. I walk into the front office with 15 minutes left until they close. (I know, I don't like being that person that walks in right before close but that's what my schedule allowed for that day). Anyways, I am greeted by a gentleman hunched over in an office chair in front of a computer screen in the back corner with his head leaning on his hand, looking like he is very ready to be off the clock. After muttering, "how can I help you" I say that I am there to pick up my mattress. He asks for an order number and after I say the number, he types it into the computer, turns his head, and blankly replies to me, "yeah we don't have that in stock". I said, oh. I just confirmed with the store that it was here, in stock, superiors, and ready to be picked up. He adjusted his tone to an angry, impatient, louder tone suggesting that I go yell at the person that sold me the mattress and demand to know the F, (Yes even went to the level of spouting off profanities) my mattress isn't available. With a smile, I replied, ok no problem. And calmly walked out the door, went to the car, and called the store. This is where the experience turns around. I spoke to a gentleman named Evander at the store who was so sorry to hear about my experience at the valley warehouse location. I didn't have anything to say that would belittle or stander the other location, just a quick summary of my experience. He informed me they would take care of it for me and make sure I didn't go without a mattress. He called me back a couple of minutes later after talking to his superiors and informed me that they were going to upgrade my mattress for my troubles and that it was ready to be picked up. I hurried over to pick up my new mattress and was in and out of the store with a quick signature and a smile. THAT is customer service. I think the valley location could take a page or two from this store's book. Thank you again for the awesome customer service Evander at Mattress Firm. The mattress is great. My wife and I love it.
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September 2021 by Kyndra Johnson
We came in and worked with Shawn. We are so happy with our experience. The sales associate was so kind and knowledgeable and never pushy. He gave us only the facts and never overwhelmed us. He didn’t up sell or talk us into anything. I would recommend this store for sure!
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September 2021 by Marina Bean
Came to pickup our new Mattress. Had no issues. Fast and Easy. Awesome.
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September 2021 by Aaron Robinson
Michelle was very helpful. Great experience. Highly recommend if your looking for a mattress.
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September 2021 by Doug Gross
Quick, easy pickup for my new mattress
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November 2020 by Philip Odette
Great experience! Great guys who will help you load up whatever you have bought.
