-
February 2024 by Doug Stiles
Customer service is outstanding at this store. i have ordered both in person and online with instore pick-up. different associates, same great service. Purchased paint that i didn't know was on sale, but the associate did and applied the sale price without my knowledge.
-
January 2024 by Coleen Buckham
I am a return customer to this store because the employees are always helpful and pleasant to work with. At my recent visit Michael helped me. Michael was friendly and helped me match a paint I bought in 2016. This took a few minutes but Michael was glad to help. I don't paint often but I was treated like I shop there every week. Keep employees like Michael and I will continue to shop at your store. Michael is what customer service should look like.
-
December 2023 by Ronna Jo LaBree
We brought in three paint samples to match, two of them were spot on. The last one not so much, even the two cans of the same color were not the same. We brought it in and we're told they couldn't "fix" it and we would have to buy new paint. We decided to leave and go home to discuss what we were going to do. We went back the next day and talked to Martin and Landon. Oh my goodness! They were SO AMAZING! They listened to me and HEARD what I had to say. They looked at the two cans and explained what could have happened and why. They had ZERO problems helping me pick out a new color that would work with the colors I already had. They were so nice and kind and helpful. When I explained to them the events of the day before, they apologized and said they would make it right. And they sure did!! If you get the chance, or if you need paint, go to Sherwin Williams on Sullivan and see Martin and Landon. They are very kind, helpful, friendly and humble.
-
July 2023 by Mark Terrano
I love SW paint product quality, had to comment on Zach’s expertise and five star service. I was looking for an oil based stain and brought in a typical plank; Zach applied it in the store and dried it so I could compare while I waited. Great customer service you don’t get at the big box.
-
April 2023 by Bethany T
Excellent service, communication, and a sales associate who really knew his stuff.
-
February 2023 by Tracy Anderson
Connor did a great color match from fabric for me!
-
August 2022 by Ryan Caudill
My wife and I went to Sherwin Williams to ask if they had vinyl safe paint. Two associates showed us their vinyl safe paint options for our new home. We ordered the paint and our Licensed painter secured the paint with his account at the location. The paint was applied in 75 degree weather. 24 hours later much of the Vinyl siding had begun to cripple, and has continued to do so. A representative of Sherwin Williams came to our home twice, once with their Vinyl siding professional. Their Siding profession confirmed that the paint was not vinyl safe (which we captured on video). Two additional Vinyl professionals came to our home, and confirmed that the paint we were sold is Not vinyl safe, and the paint has cripped the correctly installed vinyl. The estimated damage is approximately 25K. Sherwin Williams will not take responsibility and have stated that the vinyl was not installed correctly, even though their own vinyl Siding recommended installer has stated, on video, otherwise, as well as two other Vinyl Siding companies, confirming that the paint is to blame. Thanks a lot Sherwin Williams for damaging our new home. I have used Sherwin Williams for over 20 years on various projects. They treat you great until they mess up. Their true lack of integrity (at this location) shines through in negligence and dismissiveness. They pretty much said "tough sh.."
-
August 2022 by Ryan C.
Vinyl Safe Paint Disaster. Sherwin Williams takes no responsibility after 25k worth of damage to family home
-
January 2022 by Chris Goodhue
This store was well stocked and had everything I needed for my project. The paint was ready when I walked in the store. The staff was friendly and helpful. You can't go wrong using Sherwin Williams for your project..
-
January 2022 by Blake P.
We came in today and were looking for a specific color, we had a picture of the faded label of the correct color and it was hard to read. The clerk made his upmost effort to figure out the correct color and even told us we can come back for a color adjustment if it was incorrect. He was amazing. I didn't catch his name but he had black nails and long hair. Amazing employee and remixed our paint after the color was just a little off. His knowledge of the job was impressive and customer service was excellent. If you see this, we were the ones with the beanie and denim jackets that came in looking for the offwhite paint. Thank you for how nice and knowledgeable you were. Give this man a raise!!!
-
December 2021 by Karlyn Dobritch
Because of Brandon @SW on Sullivan our day was saved. I was visiting from Las Vegas for the holiday and his kindness and chivalry saved the day. I love SW and shop at their stores back home. If I were local, I would only buy paint from these heroes. Thank you Brandon and team for all that you do! Cheers Karlyn.
-
November 2021 by Brianna Moore
The staff here, one particular young guy, are the absolute best! Every time I go in I am greeted and helped right away. They seem highly knowledgeable. And when they don't have a product in stock, they recommend their competitors who carry it. That is such good service to me. I'll continue to go here for all my paint needs!
-
June 2021 by JCutler
Friendly, knowledgeable staff. Great products.
-
May 2021 by Ken Wendt
Good products sold here.
-
March 2021 by Gerrie Margell
I love Sherwin Williams. I love the quality of the products, the cleanliness of the stores and the helpful and knowledgeable staff. I never purchase paint anywhere else.
