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September 2024 by Cody Luther
First off these are the most unfriendly people I've ever met. Was in their with my wife and 2 kids and was harassed 4 times by 4 different employees in the 10 minutes we were there. Literally refused to let us browse without telling them what we were looking for and followed me and my family around the whole time.
Once I went to the register they rounded my total up costing me an extra .96 after I specifically said no. When I called them out on this they refused to give me my money back even with the receipt.
Tried to talk to the owner Bruce Greg and was refused.
Don't shop here.
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September 2024 by Jerry Thrasher
I love this place, but the guys tonight said they couldn't help me with paint because they close in 10 minutes. Bringing stuff inside was more important than customers.
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August 2024 by Ken Lee
Staff is helpful and buying locally keeps me coming back to Ace Hardware.
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July 2024 by Nathan “Nate0101us” Campton
Buyer beware, Ace sells pieces of junk of a lawn equipment and will not refund your money. I ordered a $250 Troy Built edger from their store, the guy that sold it to us did not warn us of how bad of a product it was, in addition he said I could return it if there was something wrong with it. Well that was not the case at all, they slapped a non refundable item on the receipt and when I tried to return it the next day because it was a piece of junk, they absolutely refused to do so, no offer to exchange for anything different. Whatever happened to customer service or satisfaction, I am extremely disappointed. Never again will I shop there. I am now stuck with a piece of equipment I paid good money for that I won’t be able to use. I will be reporting this incident to BBB and other sources. This is not acceptable, I work hard for my money and when I purchase a product that I’m not completely satisfied I should have the option to receive a refund or exchange for another product. Unacceptable. Ace you just lost a long time customer, shame on you.
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July 2024 by Cam Norwood
There's an angry old fat man who works there that's very rude and miserable.
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July 2024 by Eric Mckinsey
The quality of service at this ash and rowan ace has gone down. Not sure If it's because I am african american No one seems to want to help. I will only go to this store If it's an emergency.
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May 2024 by Bob Gronenthal
Fantastic store, employees very nice and very willing to help when I come in. Always gain a wealth of knowledge on needed items for whatever project I have going on at home. Very appreciative.
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May 2024 by Jarebearinator (Jarebear)
I use to go to this Ace all the time for my hardware needs, especially being a mechanic, makes thing usually cheap and simple, but unfortunately the least few times I've been here it has been terrible experience. They higher young people who think they run the world. They have no professionalism, respect or dignity for themselves or the roles they are supposed to portray in their position. I have been rudely approached and dealt with. I'd will personally just buy bull hardware and never deal with this or other Ace Stores.
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April 2024 by Samuel Mineer
The staff were super helpful when I was trying to figure out a solution to a plumbing project. They were great to honor a warranty for a hose that had a broken/leaking end.
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March 2024 by Kayla Kazemba
Always friendly and helpful
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February 2024 by Kirk
They saybon their website they're open til 7 but when you go there they close at 6. Update your website!
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January 2024 by Holly Schmehl
Do not go if it is close to closing. They will refuse to help you because it is close, even if you have the exact item number.
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December 2023 by Nezzie 69
Nice and helpful.
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November 2023 by Russ
What I liked about this location is that they asked what I was looking for and told me where to find it and moved on. I went and found the item and was able to continue shopping without someone attached to my right leg, like at other locations. As a licensed contractor, I sometimes find it annoying when I'm trying to think and I go into other Ace locations and they won't leave you alone. Almost like that's their method of theft prevention.
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November 2023 by Rainie Drake
As soon as you walk in, someone asks if u need help and shows you and helps you find what you are looking for. I love their customer service, second to none. Thank you for always being there to help.