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September 2023 by Stephen Sanderson
Before the merger this place was amazing. Now they are terrible, after the merger new people automatically changed my loan percentage without looking at what was agreed upon, higher apr and all monthly payment went to interest.Use another bank or credit union
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May 2023 by Julie Kent
This is the WORST experience I have ever had with a Bank. I will be moving on - FAST
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April 2023 by Jennifer Hoover
You are losing your customers like me. I've been with you over 35 years NO Zelle??? NEEDS TO BE ACCEPTED. NOT KEEPING A rewards program??? To see many elderly placed in distress lining out the doors is SAD. ALASKA USA prayering for you "greed" merger
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April 2023 by Jakebrake300
I have previously had auto loans through Alaska USA and had no issues but recently I reached out to them to refinance an auto loan. I had them run my credit, I filled out all the paperwork and submitted it and now I cannot get an answer back from anybody….horrible customer service!
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April 2023 by Debon Krajewski
My account here with global has been compromised 4 times now since I started banking with them in 2021. They are now merged with Alaska federal credit union and it has been nothing but a nightmare. This has been the worst experience I’ve had with communication about MY money.Each time my account was compromised, I was unable to access my own money and pull it out. I don’t see how it makes much sense to let ANYONE and EVERYONE but ME use the money that I work for. I would not recommend banking with global credit union.
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April 2023 by Melody Hayden
New customer service representative was great. Always welcoming and understanding.
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February 2023 by Dawn Ellis
Customer service is A+. Very friendly and respectful.
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December 2022 by lena PRime
Was extremely easy transaction while I'm not even their customer, I had a pleasure dealing with their honest client, and policies with this credit union are so client friendly, no trying to sell me their membership, no pushy tactics, just did what I asked, comparing to other banks I've had experience with ... this left me with wanting to open an account there!
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October 2022 by T
Great customer service.
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August 2022 by Ryan Casto
Great bank. I would never change my bank with this company and hope to stay with them until I pass on.
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December 2021 by Madeleine Witt
I was not able to access the amount still owed on my auto loan that I’ve been paying by myself for two years because I am not the primary account holder. This is insane.
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October 2021 by Holla
My husband and I have been Ak USA patronsfor many years.We have had home loans, and vehicle purchasesthrough them with the lowest percentage rates forthose with an adequate credit score.Randy thank you for your excellent customer service.
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October 2021 by J J
Purposefully unhelpful.
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August 2021 by Austin Nasset
My name is Travis Joy, and I would like to personally thank one employee in particular for all of her help. Pisita Harrison has assisted me with everything from opening accounts, notary services, personal loans, and most recently an auto loan. She goes above and beyond and is always super friendly and engaging. I wouldn't bank anywhere else.
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May 2021 by June Ribbons
I love Alaska USA. The employees are courteous and friendly. I've been with them for so many years that the managers vouch for me. Also like that its inside the Safeway and I can shop for small things as well as do my banking business