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December 2023 by Eric Wilson
Terrible experience from beginning to end.First they lied trying to sell me insurance saying that it was required when it was not.Second, the insurance they tried to sell was 3 times what common renters insurance for an apartment would cost which often would cover losses from a rental unit as part of the coverage.Thirdly, in violation of the truth in advertising law, the tried to raise my rent to $20 higher than the price they advertise online - about 50% higher than my old rate.Lastly, there is no level way to enter the actual storage area. The entry to being stuff in is a loading dock and the only ramp is difficult to navigate at best and if you have larger items on a cart, it is impossible.They are liars and crooks...
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November 2023 by Chandra Griesemer
Booking was easy and quick. When we stopped in to secure the unit and get a walkthrough of the facility, Heidi was very kind and informative. The facility appeared clean and tidy and we will surely use the facility in the future!
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November 2023 by Sierra
Very spacious easy access and never busy or crowded. Heidi is great to work with she is kind, compassionate and works hard she is the facilities best quality. The only complaint I have is prices the first 3 months are discounted rates then the price jumps 2x without notice even though we're supposed to receive a 30day notice of rate increase. Overall experience is satisfactory regardless.
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November 2023 by Ashley Fry
Miss Heidi was amazing! So helpful. Precise. Clear and best of all, kind! Will recommend to all my storage needing friends!
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October 2023 by Sarah Underhill
I am currently only reviewing this company because they have emailed, texted and even called me to REMIND me to rate them.They have been relentless with these "reminders" and I hope they stop once I finally review them.Other than the endless messages the building is clean, has easy access and many types of storage units at affordable prices.The one time I spoke with staff he was very friendly.
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September 2023 by Jenny Willis
The rental process was very easy and only took a few minutes on line. The virtual tour made it easy to choose what size was best and the price for the larger size was less expensive than the smallest size at other places. The only thing that I would say should be improved is when we reserve the storage and paid for it they told us that we could pick up the keys the following day and gave us a time and we went there and they were closed cuz it was a Sunday so that would be the only thing that needs some work is letting the system know that people can't pick up their keys when they first reserve it on the weekends because there's nobody there. When we went in on Monday however to get our keys and get our storage it only took a couple minutes and everything was ready for us so how easy everything else was definitely made up for the extra trip we took for no reason. Overall very happy so far and hopefully will continue to be happy through the remainder of our time renting there.
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September 2023 by Kirsteen Winn
I was looking for a storage facility in North Spokane that was climate controlled. This is the place!!From my online booking experience (best prices in town btw!), to my first phone call from Chris (which happened within two minutes of my reserving a unit!), to arriving at the facility and completing my lease everything was great!Chris was so friendly and kind and helpful. His instructions on how to locate my unit were perfect (it is a maze once you get inside)! The facility is so clean. The only complaint I would have is that the ramp up to the entrance is really narrow and the turns are difficult to navigate with the “L” carts so I would recommend having someone with you to help unload at the loading gates and then put your items into the cart if possible. This is not enough of a deterrent to give anything but a 5 star rating!! I am beyond happy I found this hidden gem after looking at a number of other storage facilities.
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September 2023 by Stephanie Featherstone
Extra Space Storage is amazing - personable, flexible and professional. The storage space is convenient for a college student - secure and CLEAN. Much more than I expected - Heidi and her team are a huge part of our storage space experience!
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August 2023 by Patty White
The folks at Extra Space at their North Spokane location are very kind and accommodating. The place is clean and seems very secure. Big thumbs up! ?
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July 2023 by Katrena Hughes
So far, I am not disappointed. I ran into some financial issues and they totally understood. As long as you're up front with them, they will work with you to help you find the best price, best deals, best space, etc. The place is very clean. Temperature is comfortable. The units are very secure. Definitely recommend!
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July 2023 by Mary Negley
I chose this storage space because it was so simple to book online and the location was convenient. When I went to pick up my key, the people working in the office were friendly and helpful. The facility is clean and has rolling carts and they even have a restroom for storage unit owners.
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July 2023 by Brian Straehle
Used Extra Space Storage for about 8 months. Staff was friendly. The facility is great. Easy access. Pricey but worth it.
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June 2023 by Christine Truex
My first time needing a storage unit and Heidi was great at walking me through the process. She is willing to answer all questions and I had a lot because I wasn't sure what size etc. When I couldnt figure out the latch on the door, instead of making me feel like an idiot because it is actually simple, she was kind, patient and made me laugh about the whole thing. The storage facility and unit is clean and climate controlled.
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May 2023 by DB Bertsch
We found this location through Google. We decided to visit and we were so impressed.
The manager Heidi, was so friendly. We could observe she took a lot of pride in her work. She answered every question we had in a refreshingly straightforward manner. She explained their billing system and any ancillary charges which we felt was fair. Their online system is also very user friendly by design. You can rent and pay all online from the comfort of your home.
We toured the facility and she explained the security systems, pest control and general operation. We saw the actual unit and it’s location. We also toured an additional unit in a different size.
The facility is immaculately clean and neat. It was a particularly hot day, but inside the facility it was air conditioned and pleasant.
We went forward and literally rented the last unit in the size we needed seconds before someone online tried to rent the same unit.
We have been moving things in for the last few days and it has been an easy process using the facility. It is strenuous and stressful moving but in all honesty we are thankful we found this storage company and would highly recommend this location. We are very pleased with the decision to store our items here.
Great job Heidi!
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May 2023 by Vanessa Wall
The staff is very helpful and was patient with me while I asked a number of questions before renting a unit. They were very personable and even allowed me to have my dog in the office. Both ladies were very accommodating and made us feel right at home. The facility itself is very clean and well kept and feels very safe. 4 stars only cuz the prices are a little high even with the online deal but the staff made it worth paying a little extra. So, overall its been a great experience.
