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December 2023 by Tyna Tucker
Wonderful customer service! Thank you, Thomas, for not being annoyed when I started writing an email during our transaction. I have a lot of logs in the fire at the moment and am forced to multitask. Apologies and thank you for your excellent customer service!
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December 2023 by Elaina Loop
I came in and started to have a good experience. The nice girl Hope who did the pretesting was amazing, she assured me they could help me and make me feel less anxious. I was nervous as itd been years since ive gotten new glasses and havent found a pair i truly loved. I overheard a girl i later learned named Haily was making a fat joke about one of her coworkers, then i heard her saying rude things about another one. I overheard her say that another gal was more like a door than a window, and laugh about it. We can hear you!!!! Your lobby is not soundproof!!!! How gross. I started out enjoying my experience but now i dont see any need to come back and purchase my glasses here. How unfortunate and disappointing hearing young lady speak like that especially in her place of work.
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December 2023 by Gina Garcia
Prompt and friendly customer service. Each time I've stepped into Eyeglass World I'm greeted by the staff. My most recent visits (11/10) were to have an eye exam. And yesterday, Wednesday 11/15/23, to pick up my new prescription glasses. The turn around time was unexpected, and much appreciated. I was greeted by Thomas, who then, after telling him my name, went to the cabinet to get my new glasses. I put them on, he checked the fitting, made a slight adjustment to the frames for a better, more secure fit. I appreciate the time, efforts and efficiency of Eyeglass World. Thank you all for taking care of my eye health needs.
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December 2023 by Deb Tansy
Hannah at eyeglass world got me same day service. She knows her glasses and face structures. Found me a pair of glasses right off, super knowledgeable, nice, and made me so comfortable! Highly recommend!
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December 2023 by Steven Van Cott
Thomas just helped me get the screw back in place in my glasses purchased from them earlier this year! He was kind, courteous, and fixed them in like 2 seconds. What a boss! I highly recommend them over anybody on the North side of Spokane and I’ve tried them all ( I used to work at their competitors)
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November 2023 by Jamie Van Zuyen
Hannah was fantastic, as was the entire experience. She took her time with me and allowed me to ask questions- she even saved me money by showing me the best way to use my benefits. Come see her! I even got my glasses same day ?
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November 2023 by Elliott R
This place has excellent customer service I do plan on staying with eyeglass world. Hope and Hailey did a great job helping me with what I needed and I appreciate that very much. Thank you eyeglass world!
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October 2023 by Heather Evans
Great service and technicians are so helpful and kind. John greeted me within moments of entering store and asked what I needed/wanted and answered my initial questions. Hannah assisted me and spent a great deal of time in being sure I understood the options available to me (with and without my insurance) and wrote them down on paper so I had the visual comparison to work with so as to help me in making my decision. So good! I will continue to use Eyeglass World and highly recommend them to all.
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October 2023 by Daniel Schindler
Great first time experiencing. Hailey was super helpful and amazing she helped in finding the right frames and working within my budget. Definitely going to come back when I need new glasses again. Plus big points to them only took less then a day for my new glasses to be ready great service ?
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October 2023 by Katarina Ruchert
This is the second time of choosing EyeGlass World. I was very happy to see Hannah was still working here. She helped me previously and I received lots of compliments on my glasses. I picked out several pairs and she chose a few. I ended up going with two that she chose. She listens to what you want. A process that would have taken an hour was streamlined to 15 minutes. Thank you Hannah your “eye” for picking out the best is appreciated.
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October 2023 by Jessica
We've used Eye Glass World for 2 kids and myself. The customer service has been stellar. They recently lost our extra set of glasses, and made it right within 24 hours. I recommend Eye Glass World to everyone.
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October 2023 by William Brogan
My eyeglass lens popped out while cleaning it. I couldn’t get a good fit back in the frame on my own. I called Eyeglass World and was told to come on in. My lens was back in at no charge and I was on my way in ten minutes. Friendly and professional has earned my business in the future. Thank you.
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August 2023 by Olivia Allen
I never write reviews but I just had to for this Lady. Hailey was absolutely wonderful! She was so helpful! I was having a hard time finding a pair of frames that I liked and I showed her my old frames that had a missing lens and she was able to get me lenses ordered for those old frames! She totally understood that I loved my old frames so much that I didn’t want to get rid of them! I can’t thank her enough!
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August 2023 by Rikki Anne (LimeRikki)
TL;DR This clinic is great and Hannah is a total gem!My husband and I both went to the same clinic on different days, and we both had an amazing experience there! The frames selection is solid and the testing went by very quickly and smoothly, and the staff was awesome! Huuuge shoutout to Hannah, who, made us both comfortable and also had us crying laughing. Thank you for a great experience!
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August 2023 by Devon L
I went in with my spouse for an appointment/new frames, and the appointment was quick, and the staff are friendly and very helpful. Hannah was our assistant, and she was very professional and gracious, funny, and very deserving of a raise.