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October 2023 by Jay Lee
TRASH!!! Don't stand behind their product. You have to buy a warranty with the jewelry. They don't tell you that, brought my pendant back after wearing once after it got a dent. Sat in the store over a month called my wife to pick it up and was told they couldn't do anything. Tried to get it handled again there is never a manager they are always of any day you call. Valley store currently doesn't even have management . Stay far away from these Cons go with Riddles Jewelry they have a lifetime warranty and if you want another piece you can trade in current piece for full value towards your upgrade!!!
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August 2023 by Steffi (Crisps)
Writing this to thank Melanie! She’s adjusted 2 watches for me and had a ring sent for resize. Always good and kind service
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July 2023 by Ok Improve
Awesome staff, fixed my watch and didn't even charge me nothing!! Great job yall
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June 2023 by Tammy F.
My boyfriend bought me a diamond bracelet at Harry Ritchie's and the crap storm that followed was an absolute joke. Shady, rude, UNTRAINED and completely inept sales women at both the North Town and Valley locations. Managers Melanie, Jenny and Amanda are equally as arrogant as they are incompetent. You work in a low-rated jewelry store in a mall.....so I am baffled at the self appointed superiority. Grown women playing the "mean girls" routine is just disgraceful. After intense, flippant attitudes from Melanie and Amanda and a failed attempt to repair and make an alteration to my bracelet we tried again after involving regional manager, Kheele. When I went to pick up my bracelet at the Valley location the bumbling idiots pulled on the bracelet WITHOUT RELEASING THE CLASP....which weakened the "repair" I took it in for in the first place! Apparently "NO EXPERIENCE NECESSARY" and "must be super rude and incompetent" are requirements for employment at Harry Ritchie's. Hands down the most difficult, shady, inconvenient and stressful jewelry buying experience...EVER! Buyer beware at this place.....go to a reputable jeweler that hires EXPERIENCED sales people who will treat you like your business matters. Literally anywhere else.....just don't go to Harry Ritchie's!
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June 2023 by CheeStx
Kim and Courtney where extremely helpful with wonderful costumer service we tried on a lot and they never made us seem unwanted as well as great pricing 10/10 store love coming here
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March 2023 by Tammy F
We had a horrible experience at the North Town location involving managers Melanie and Amanda. Regional manager Kheele is now involved and doing all she can to rectify the situation... so I have edited my negative review for the time being.
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January 2023 by S Knopik
Went in today, and Courtney went above and beyond helping my son with the watch he received for Christmas. She was welcoming, helpful and knowledgeable. Such a great experience, thank you Courtney, Kim and Melanie!
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October 2022 by Abel Ortega
Best of the best jewelry places in town, come get checked out by my girl Courtney
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July 2022 by Sharon Ali
My mum and I came in to have our watch batteries changed and to take a look at some anklets and found the staff to be very friendly and helpful. They even changed our watch batteries free of no charge! The store has been designed really nicely and we appreciated the customer service! Courtney was so kind and friendly, I would recommend her to everyone!!!
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June 2022 by Taylor
They have great costumer service. I bought a G-shock after having an Apple Watch, this is the first non smart watch I have owned, when I asked how to set the time, date, hands etc I was told to look it up on YouTube….I called a second store that sells G-Shocks as well, they offered to have me bring it in and they would teach me. So great service but if you carry something I feel like you should know how to set it, that way you can help customers.
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June 2022 by Jessica Smith
Melanie and Kimberly were awesome!! They answered all my questions regarding financing..and were very patient while helping me find the perfect piece. Love the atmosphere, way more relaxed and friendlier than other stores in the mall.
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January 2022 by Tamalynne M.
Saw a diamond pendant necklace that caught my eye and went inside to ask about it. The ladies I interrupted didn't seem to care about my business (there was nobody else in the store). I liked it even more out of the case, and mentioned that it was yellow gold to which she agreed. I was wearing three diamond rings, and 5 carat black diamond earrings (all in white gold settings) and she said nothing about the necklace or "something like it" in white gold. I went to the website and couldn't find it at all. Now I am torn, as I really liked it but don't want to go back to that store. Sad me, oh well, I have too much jewelry anyway
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October 2021 by Haili Johnson
Love to support locally owned family businesses. And the prices are unreal!! There regular prices are like black Friday prices at any other jewelry store. They're friendly, and knowledgeable. Also, they offer a "honey i got it covered" warranty at an excellent price anyone could afford!! Highly recommended ?
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October 2021 by Michael Eubank
Very friendly staff and good prices!
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October 2021 by Shirley Quaempts
The girls that work there are awesome
