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February 2024 by Julia Turik
Terrible customer service! This winter has been amazing for delivery outside of the Spokane area. The manager at this store and the delivery coordinator were absolutely useless. TWICE the third party delivery service REFUSED to deliver to our address. Proclaiming our road scared them!! We are building and have had SEVERAL delivery trucks including contractors pulling trailers come up our road, yet these drivers are "scared"? OH MY WORD!! Both times these drivers destroyed our road by turning around in a soft area!!!! I'm infuriated with the customer service that both the management and delivery coordinator gave us... "nothing we can do" JUST not acceptable. Needless to say we canceled our order and ordered from Home Depot.
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February 2024 by Jesse Davisson
They now lock down all the rolls of copper wire. Wouldn't be a problem if they were adequately staffed. Lowes, you are not walmart. Contractors don't have hours to wait for someone to do their job. I was blown off by multiple employees, and 2 overhead calls were completely ignored over the course of 45 minutes.
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February 2024 by Christopher Vieira
It's ok, the parking lot is dangerous and the staff doesn't seem to know their products or where they are located, do your homework first and know what you want then it's pretty smooth.
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February 2024 by Richard Harris
All good, thank you
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February 2024 by KC
Long story short- bought a new washer and dryer last Saturday and still can't use it. First hose was too short, second time out the hose is too big at the connection. Water spills. Delivery guy today was a condescending and unhelpful. Called the store tonight and was told they don't sell these hoses and to look online. So much for "installation." Thanks for the help.
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February 2024 by take a hike with Daniel
No help at all. Stood at the locked power tools for 20 minutes waiting for Anya assistance. 3 employees said they did not have keys...did not find anyone with keys. 3 other potential customers were also waiting with no assistance. Horrible service. Worst Lowes experience ever.
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February 2024 by james buenzli
Knowledgeable and friendly staff
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February 2024 by Dennis Flom
Thanks for carrying supplies and materials for my projects.
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February 2024 by barbara pillers
They have everything marked where you could find it
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February 2024 by Wendy Whitaker
Came to buy several different unrelated items. They had enough staff available to answer questions and help me find what I needed. A pleasant shopping experience.
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February 2024 by Jason Bailey
I haven't really shopped in this store
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January 2024 by Martha R.
Bought a few doors and knobs and deadbolts, plus installation services from this store. Installation time took 3 months. This was mainly because while installation of the doors was going on, only half the required door knobs and deadbolts were delivered. Installation was rescheduled for a month later. Lowe's claimed they had all the supplies now ready to finish the installation. Contractor heads to Lowe's to pick up the supplies and Lowe's says to them: "What supplies?" It was apparently lost in the store somehow. Installation was rescheduled again. Doors were finally installed with the required number of door knobs and deadbolts were finally available and picked up by the contractor. Again, three months waiting time just to have some doors installed, not worth the wait. Note to all Lowe's customers reading this, go to Home Depot.
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January 2024 by Rebecca Morehead
There is never anyone to help you, though people in company vests walk around. I called customer service on the phone twice while in isle 14 needing help with a lock nut. I waited 15 minutes and finally just accosted someone in a vest, who then spent 2 minutes figuring out the lock nut I needed and handed it to me. I went to check out and they have REMOVED ALL CHECKERS, everything is self checkout "with an attendant" and I refuse. I don't care if I'm buying a .16 nut, when I leave I want to deal with someone..... Not be my own cashier. And yes I am that person. I will demand a cashier every time. It's about jobs.
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January 2024 by Anthony
The supervisor CURT was unbelievably rude and unprofessional. That behavior is unacceptable for a general laborer let alone a manager! Have never experienced worst customer service anywhere. I will never ever shop with Lowe’s again. Unfortunate because I’m a pro member and have spent 40k at Home Depot in 3 months alone.
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January 2024 by Tami Parker
Good experience this visit. Friendly and helpful staff.
