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November 2023 by Tonia Hart
Jeremy was very helpful and patient with my stupid shenanigans. He was respectful of my budget and did not try to push more expensive options on me. He was great to work with.
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November 2023 by Brad Dawson
I loved how friendly and knowledgeable he was in regards to helping me find a mattress. He was super helpful and made the process extremely easy. I was very thankful for how nice he was to my son. Overall, it was an outstanding experience. Keep up the great work!
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November 2023 by Gail Thierolf
Nikolai has exceptional Customer Service and is knowledgeable in the products, services and everything they have to offer. He listened to my needs and explained everything clear and precise. He came off friendly and very helpful. I would recommend Mattress Firm to anyone wanting a One of A Kind experiences that will leaving you feeling like you made the best decision possible! Please go and see him today and let him know Chaos sent you! ???
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November 2023 by Kerrie Ann Samuels
My son & I been in need of beds for a few months now. If I only knew what a great guy Joshua is and what a great deal he got us, I wouldn't have waited so long. He also gave us future knowledge and advice. Thank you and Mattress Firm❣️
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November 2023 by Nicole Emerson
It's very important to me to have a comfortable mattress as being in the end stages of battling cancer keeps me bed ridden. Nikolai was very attentive to my needs and spent the time to help me find the perfect one. I'm confident that I made the right choice.
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October 2023 by vito mangano
Pam was fantastic. Very professional. Pam described in detail the differences in the mattresses and why they were constructed the way that they were. She was so helpful and so informative. She made my purchase completely stress free. The associate that was with her was a joy as well.
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September 2023 by Chris Hurley
Despite the POS issues and deciding to return to the store to finalize the sale. I changed the base. The place was clean, associates were polite and knowledgeable. The delivery was on time. The personnel rate a TEN out of 10. They were polite and explained the functions.
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September 2023 by Francois Cardinal
Nicholi was awesome, our mattress frame that we ordered from amazon was a bust so since we already ordered the thin solid mattress based from Matress firm, he arranged for a base as well at super low cost plus delivery and setup. Great experience and very appreciate to get such great and proactive customer suppport. Highly recommend.
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September 2023 by Liz Flugel
I received excellent service via Pam, the store manager. She helped me find a wonderful new mattress, base and accessories. She has been very available to answer all my questions and apply several sales and promotional offers.
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August 2023 by Rick Paris
We had a real good experience at Mattress Firm. The sales expert did a great job trying to make sure we knew what we wanted.It was definitely a sales pitch, but not too hardcore. He did come up with a really good deal for us. We ave purchased from the company before and enjoyed their mattress.
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August 2023 by Jenifer Ward
Pam was very knowledgeable and intuitive in setting me up with a sleep package. Buying a mattress was fun. Who knew that shopping for a mattress could be fun?I left with everything I needed and a couple things I didn't know I needed: like an adjustable base which will make my mattress feel like a recliner, and a cooling pillow!
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August 2023 by Ali Rolstad
I lost my home in the gray fire. I had two donations for a mattress fall through. I walked into the mattress firm at 5027 n division Spokane Washington. Your associate Pamela was quick to get me what I needed and showed me such kindness and empathy. I was so nervous about the price but she was able to sell me the mattress at such a discount where I could afford it. Her kindness touched me and we both were crying at the end. Thank you Pamela for representing the best of our community ❤️
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August 2023 by David Clay
Shopping at Mattress Firm was a great value and the customer service was outstanding. We started at the store on Broadway in Spokane Valley and the salesmen Eric was very pleasant and helpful. He was more concerned about finding the right mattress that met our needs than just selling us what we didn’t need. He didn’t have the perfect mattress in stock so he contacted another store who did have something for us. We ended up at the Spokane North store and was assisted by Amber who was also very pleasant and helpful. We finally purchased a Tempur-pedic ProAdapt mattress and couldn’t be more satisfied with our choice. If you need a new mattress, check out either store, you will be happy you did.
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July 2023 by Monte Fujishin
Extremely knowledgable and personable employees. No pressure to buy. Made sure we understood differences in products before putting together a quote. Highly recommend.
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July 2023 by Julia Wilkerson
Amber was amazing! I thought buying a mattress would take several hours but after explaining what we needed and our budget Amber showed us the perfect mattress and had it ordered for next day delivery. I could not be happier with my experience and new mattress.Highly recommend seeing amber she will take excellent care of you!
