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January 2024 by Melissa Bennett (Missy)
If I had written this the day I visited this store, my review would not have been positive. Luckily I've been a customer a very long time. So, I held off to see if they would make it right. Obviously they did. They heard me and immediately addressed my issue making me a continued loyal customer. Thank goodness for that loyalty. Saved me money and prevented me from jumping ship prematurely.
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January 2024 by Matthew Adams
Great people
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December 2023 by Lenard M “Lee” Lurks
I was wondering how I could get there in the rain. Your directions were easy to understand and staffing were polite and professional.
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November 2023 by Jessica Mendoza
Couldn't get my stolen phone shut off because all of the stores are closed down
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November 2023 by Mary E.
They helped me with an issue with my phone for no charge and really nice people to do business with
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September 2023 by Mary Lambert
I'm thinking about going to another provider N Division stores always closed make me angry
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August 2023 by D
Metro Pcs customer service nd especially their supervisors are nothing but liars and misinformation mongers. Ive been with Metro Pcs for 7 yrs now and these people did nothing but lie to me and deceive me. I lost all trust for these people especially their supervisors. I am disappointed that I have to leave a review like this about Metro Pcs but they are liars and deceiver's. Do not trust anything these people tell you. METRO PCS SUPERIORS ARE LIARS AND DECEIVER'S
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August 2023 by Amy T
I’m going to give them five stars but it’s only for the employee. I went here today so sick and tired of Metro. She helped us with every single problem that we had and explained things thoroughly and thoughtfully. She was so knowledgeable and helpful, she deserves five stars.
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August 2023 by DM
Metro Pcs customer service nd especially their supervisors are nothing but liars and misinformation mongers. Ive been with Metro Pcs for 7 yrs now and these people did nothing but lie to me and deceive me. I lost all trust for these people especially their supervisors. I am disappointed that I have to leave a review like this about Metro Pcs but they are liars and deceiver's. Do not trust anything these people tell you. METRO PCS SUPERIORS ARE LIARS AND DECEIVER'S
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May 2023 by Anthony Abosida
Very Poor staff, bought a phone from metro back at the start of the year, since I got the phone its had problems reading the sim card forcing me to restart the device anytime I need to use data or make a phone call, went in today to try and figure out the issue and all the staff did was belittle me by claiming I should have been paying for insurance since the phone was bought outright. Very rude caused me to leave the store upset I ever trusted T-mobile or any of its sibling companies.
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May 2023 by P Correll
The manager, John, is THE guy to talk to with your cellphone problems. Not only will he help fix it but he will do everything possible to make you feel appreciated. Goes above and BEYOND what ANY other manager of ANY store I've ever visited has done. Way to go man! Thank you for all of your help! Make sure to speak with John!
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May 2023 by Cameron Brayton
It's where I go for a COMPREHENSIVE, and INEXPENSIVE cell phone sales experience! Great phones, excellent service plans, and all within a VERY affordable price range! Thanks Metro...Sincerely, CamBAM
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April 2023 by Josh Hauser
Jon saved my day.I've been without a phone for almost a week due to shipping issues, but he figured it all out and I left with a working phone.Watching him actively troubleshooting while having a friendly conversation made me almost forget that I was mad in the first place.5 stars.
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March 2023 by CannaCasual
Terrible company, do not recommend. Lost my free amazon prime service because I decided to upgrade my phone and give them more money. Also lost my 3 dollar a month insurance because their system is incapable of grandfathering old services on to new lines/numbers. If you have any other option, I suggest using it.Customer service supervisors when you call in will also hang up in your face and leave you on hold for 30 minutes.One of the worst companies all around I've associated with in a long time.
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January 2023 by Phoebe Bradley
The staff was patient as I resisted budget and waited for my number transfer pin, and got me setup quickly and easily. My new phone is the moto g stylus 5G (2022)
