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February 2024 by Harvey Moore
They have a great selection of tough dog toys for them Boyz that chew
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February 2024 by Gena parker
Lind of expensive for some items.
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February 2024 by Stephanie Larue
Easy to find things and am able to get out of there fairly quick but it is a little pricey
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February 2024 by Danielle Stone
They currently have an ich outbreak in at least their oranda goldfish tanks. Both fish I got here died from it in a new tank with all new equipment. I called to warn them about it but was dismissed. Always quarantine new fish especially from commercial stores… learned my lesson. I’ll be getting future fish from local stores. The photo shows the white spots (ich). Everything else not related to fish seemed to be nice at this store though.
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February 2024 by Nick Vance
They didn't have what we needed in stock. Which was just standard shots for our puppy. So that bummed me out and I had to go elsewhere. So not the best first impression.
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January 2024 by Quan Goff
I liked this location until today.I was purchasing items for my aquarium and terrarium until "Security to isle 5." There I was trying to determine how much substrate I needed per gallon. I was followed for the remainder of my time. In my basket was my checklist (notebook) and more than 80 lbs of Aquarium supplies. When I finally made it to check out, 1 of the two followers was trying to determine if I had stolen something. Then she proceeds to look over the shoulder of the cashier expressing shock that when the sum was almost $300. Nonchalantly, as if she wasn’t trying to determine if I was a thief or not. Uncomfortable as hell. But this I quite normal for darker customers on South hill. Ironically, I’m on the neighborhood watch. Also, black men don’t generally fit the description of common store thieves here. There’s not enough of us.
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January 2024 by Patricia McNabb
Friendly staff and well stocked, clean.
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January 2024 by Jared Brown
We have taken one of our dogs to Petco on the South Hill a few times since sometimes it is difficult to get in with our normal groomer. Each time has been mediocre, maybe three times but it is relatively close and easy to get an appointment, this time however after paying (the kid at the front was also not friendly and seemed annoyed at being there and handed the lady in front of me who was older a huge bag of dog food without offer and help to carry it) the groomer told me that they couldn't groom our dog anymore becuase our dog "bit" the groomer "unprovoked" after she groomed his foot. We also told them that his feet are sensitive and usually they leave them long. The groomer said our dog, who has never once in his ten years, bitten or been aggressive toward people or other animals and we have another dog and four cats and my parents have three dogs who interact with our dog all the time none of them are ever bitey, had bitten her. Also she was told to about his feet. He has never bitten anyone even when they touch his feet but he is sensitive about them. Also they tried to weigh our dog today so they could categorize him as XL and charge more which seems shady. Hes a large golden mix seem we will just have to good back to the regular groomers at Julia's Jungle.
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January 2024 by Joey Neuburger
My dogs favorite place to shop
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December 2023 by Robin Belgrave
This place is insane, I went to buy a hamster for my son tonight, we picked one out and she walked me two feet from where the hamsters were and pointed at a hamster cage setup and asked me if this was what we had and I said Yes! Just bigger and they connect, she then told me that she would not sell me a hamster, and would never sell one of their hamsters with a cage they literally sell 2 ft away from the hamsters. Then she lectured me and compared it to a gas station that sells cigarettes, what?! I said yea except the gas station is in business to sell cigarettes so they do, and your in the business of selling hamsters- not interrogating customers about their cage setups- that you literally sell there for hamsters (why even sell the cages) weird, just weird! Definitely don’t recommend go to pet smart for a $20 hamster. They have better breeds and better employees.
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November 2023 by Nichole scott
I placed an order for delivery but received an email that said it would be delayed. I needed dog food asap so I went to this location to see if I could pick it up. There was a girl who was new and needed to ask the manager for assistance. The manager was not kind at all and girl that asked for help seemed apprehensive to ask. The manager passed me off, if you could call it that, to someone else who was very helpful and kind. But the manager was awful. Customer service is not so great these days at a lot of places, and when you have management that act like customers are an inconvenience, it’s no wonder.
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November 2023 by H Qwynn
I prefer Petsmart to Petco. The pet greens here are usually withered and in bad shape, plus they are $1 more than elsewhere. They have a good selection of natural pet foods here, but do not carry all the brands I use.
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November 2023 by Raven “Raven” Hendershott
The store unfortunately smells of lavender so I have to be in and out due to allergies. However, they always have someone at the checkout though. If you're like me and have the rare allergy to lavender, later on in the evenings there isn't a big line and you might be able to get in and out in under 10 minutes.
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November 2023 by Adam Harrison
I was refused service after years of patronship...They have a "new policy"(which I was later told has been in place for 10+ years?)That if they can't look in my dogs mouth to check all his teeth then they cannot take him.I explained that I've been coming here for a few years now and haven't had a problem. Also, my dog sees a vet frequently and gets regular dental check ups/care.I also was confused that they preform this assessment in a very stimulating environment, the front counter, with other people talking and dogs around. I asked them if they had a quiet place to get to know him and check the things they need to check. They refused and said it's "policy"...Very disappointing because I had previously thought the service was pretty good. I'm bummed they refused my dog because of an unfair assessment.
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November 2023 by Adam H.
I was refused service after years of patronship... They have a "new policy" (which I was later told has been in place for 10+ years?) That if they can't look in my dogs mouth to check all his teeth then they cannot take him. I explained that I've been coming here for a few years now and haven't had a problem. Also, my dog sees a vet frequently and gets regular dental check ups/care. I also was confused that they preform this assessment in a very stimulating environment, the front counter, with other people talking and dogs around. I asked them if they had a quiet place to get to know him and check the things they need to check. They refused and said it's "policy"... Very disappointing because I thought the service was pretty good. I'm bummed they refused my dog because of an unfair assessment.
