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February 2024 by Ruby L.
Terrible customer service! Waited in line to use the restroom and had multiple employees walk past me and tell me that they were not "on the clock to open it." Then the older cashier upfront was SUPER rude about being too busy cashirring to help us. There were three of them and not one stepped up to assist. Needless to say I left without using the restroom. Do not go here!!!
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February 2024 by Jeffrey Franks
Worst customer service ever after waiting over a hour then 30 minutes home come to find out that they sent me on my way without mixing my daughter medication. Come back and no apology they acted like I inconvenienced them. Do not recommend this location.
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November 2023 by Yvonne Jones
So my daughter called them my prescription at 8:30 in the morning because they were open. It's not my normal pharmacy so it'll be ready. I got here and they've made me wait over an hour. And I have to pick up Frisco shirt because I have to leave town for the holiday. Worst pharmacy I've ever been to and they are rude.
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November 2023 by Kara Cook
We came into this store last night, Tues November 7th, to get some updated information on the status of my boyfriend's prescription for his thyroid. He had been there just a few days earlier for the same reason and a lady named Theresa, was VERY unhelpful and nasty to him. My boyfriend offered to pay cash for his medicine and Theresa told him the insurance hasn't authorized it and he cannot pick and choose what gets to be paid for or not, which is not true, as we have paid out of pocket for these meds prior. Her attitude was too much for him because he suffers from SEVERE PTSD which he let her know beforehand, and he left the scene to calm down and recollect his thoughts. He ended up in the hospital a day later for suicidal thoughts due to the situation that unfolded. He was released yesterday afternoon from the hospital, and we decided to go check on his medicine status once more since we were driving passed that location. We were being helped by someone else, and we do not recall her name, but she was very helpful and empathetic and was doing all she could to help process this transaction. She then had to get the pharmacist to assist and it was Theresa yet again. As soon as she came over, her attitude began in a much nastier way. My boyfriend was just calmly asking about his meds and how he contacted his insurance and they said he had every right to pay however wants for his medicine. She told him he was wrong, even though he had paid for the medicine last time this exact way with the coupon from the manufacturer. She started to get very nasty and he had asked her calm down because he had reminded her that he has severe PTSD and she laughed and she yelled out GOOD in front of every customer in the store, which left my boyfriend speechless and embarrassed. We did say we would file a complaint, and she laughed at him and said "MY NAME IS THERESA WITH AN H!" Most likely today, I will have to bring him back to the hospital as this had triggered him into a serious PTSD attack. This behavior is absolutely disgusting by any professional especially one in the medical field that was aware of his condition prior to this altercation. We will be contacting our legal service to resolve this matter.
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November 2023 by Keisha R.
Do not go to this location! The girls are completely rude and incompetent. They will not do anything to help you at all. Shantele (not sure of spelling) should not have a job.
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October 2023 by Amy Kins
Update your pharmacy hours. People that work up there, and don’t live up on the south side, think they will go early to work. Stop by the pharmacy then go to work! Nope they don’t open until 9 so now you’re back at waiting for a break and trying to rush through hopefully there’s no line because their lunch coincides with yours!!!!!! Aaahhhh day ruined! And medication is for me not my husband so I have to wait until he’s off work. So Instead of at lunch time if he is unable to get it during his 15 minute break! I have to wait until after work. This isn’t the first mishap or miscommunication with this particular pharmacy. The few times I’ve used the Lidgerwood branch it’s gone rather smoothly. This branch is proving itself less useful every interaction. If it wasn’t for gas prices, I’d transfer.
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October 2023 by Jimmy Murcar
Teresa, the pharmacist is very rude. She was rude to me all day long.I simply took the bus to Rite AidDuring the course of the day I had called Safeway at shadle several times I just wanted a prescription transferredI knew they were album cause I used Google and they were open. She kept on saying they were closed and I finally said I talk to guy that are open that she was supposed to transfer but he didn’t but she didn’t accept that she wanted to be right and that’s OK that’s just the way she is but she should be in customer service.I said I talk to a foreigner I use the wrong word I didn’t mean that I have black friends I am not racist. She called me racist to say not to come back.I will not come back. She was very rude. She should be. I should have consequences. I said the wrong word. I’m sorry doesn’t mean that I am racist. It doesn’t mean I should be kicked out of there.She had an attitude with me all day
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September 2023 by Rachel Foye
This place has been a joke since Covid. They don't even start your prescriptions until you go to pick them up. Than tell you it will be two hours to fill, half of he time when you get back in two hours they tell you to come back in thirty minutes. Meanwhile they never open on time, and always close early. Definitely worth driving further from home to deal with people competent enought to have a job. Even your medical providers will recommend sending elsewhere.
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September 2023 by Jerelee Havermann
Horrible customer service in pharmacy- refuses to give medication in drive-thru when someone is sick they tell they have to come in ( why would you want someone Who is Contagious to come in the store) when they just waited 20 min in the drive-thru.Say they call the cops if you dont leave the window. I sure hope if any of the 3 workers end up sick they receive the same service they provided me while being super sick.
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July 2023 by Kelsi Roop
Usually I like this pharmacy but there is one femalecwho is rude and she doesn't realize we all going thru something and I promise you we don't need your negative attitude
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July 2023 by Steven Van Cott
If I could give less stars I would. The pharmacy is extremely rude and will answer no questions, in addition to having no actual knowledge of how any service associated with medications works. They are inexperienced and ineffectual at any service whatsoever. Next time I will go to Walgreens. How dare you people treat sick people like this.
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July 2023 by Hannah Ballenger
This store is great most of the time usually experiance really friendly clerks , however you need late night security officers went down to grab a couple things and a bunch of drunks and transients were hanging out front by the doors slurring and falling over. One gentleman even went to see if my car was unlocked noticed my husband in the car and turned around not safe at all . If you are a woman do not go here alone when it gets dark find a store with a better lit up parking lot even the staff told me to be careful
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June 2023 by Ms. Money
The cashier was incredibly helpful. He immediately knew where the, somewhat unusual, item was located. He also explained it and told us when to check back for additional stock of the item.I didn't make a purchase but, I was with a friend who did.
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May 2023 by Francis Conrad
Wonderful store. More than just a Drug Store! A Variety of items there. Pet food and Supplys . Garden Items too.Grocery items Dry and Frozen refrigerated Food items too..Very Nice People working there too.I was looking for eye drops. Young Lady told me to Follow the Yellow Brick Road. And they were there to the right at the end.Next to the end of the Pharmacy was a Large AMAZON Section full of Lockers. I imagine it was for customers to get items that came in!?So Go to this Rite Aid and take your Time Looking around!
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May 2023 by Jessica Bachman
When I call this pharmacy I always get the answer I am looking for and accurate wait times. They are efficient when they are busy and get through the line in a timely manner. Always respectful and straight to the point.