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May 2024 by Alex Shapovalov
SFCU are the best!!! love banking with them
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December 2023 by B Oleynik
The employees here are helpful and knowledgeable when it comes to loans. My transactions here were seamless and to the point. I would recommend them to others if you have the need to use their services.
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October 2022 by Rachel Meadows
I'm really at the end of my rope with SFCU. I agree with other low star reviews saying they need to get with the times. For over 2 years now, my credit card statements have gone to my old address. I've called them to try to resolve it several times, and each time it continues to happen. They claim that their credit card company is separate from them, and that's why they can't correct the address but honestly it's very frustrating and totally unacceptable that this issue is unable to be rectified after more than 2 years. In addition to that, I think it's unacceptable that you are unable to choose or change your pin number. Every other bank and credit union I've ever heard of, this is an option. But not with Safeway Federal credit Union. The most recent frustration has come from my debit card expiring. They told me they would send a new one before the end of the month, yet here I am without a working debit card because the one they "sent" never arrived. Now once I do get it, I'll need to use it as a visa until I get the pin number in the mail. It's really so frustrating. Their online portal is absurd. The web developers working on it must be in their 50's to think that their mobile website is acceptable.
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July 2021 by Albina S
We love our bank! Very nice and knowledgeable employees!
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November 2020 by Chloé Boyle
Lowest car rates in town! 2.54%! The guy at the dealership said that he’s never seen rates so low! Only thing needed to start up an account is for a family member or friend to work for Safeway and have an account with them. Only downside is that there’s only one in town, but with rates this low, who cares if you gotta drive a little farther to deposit cash!
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July 2020 by Kris Moore
Friendly
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June 2020 by BIG BOYOG23
One thing after another, its a wonder how they r even still a bank with how far behind they are compared to other bank/credit unions... get with the day an age or get left.
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March 2020 by Connie Friebus
awesome and personal customer service. they go over and above what is needed to help their customers. i have been a member for well over 30 years. will never change.
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March 2020 by Russell Eirls
Excellent credit union just wish there was an after hours line or weekend assistance. Recently forgot my debit card in an atm (on a Saturday) and have no way to report it lost or request a new one until monday. Slightly inconvenienced.
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July 2019 by Ashlee Schweiger
Adrian Padilla not Ashlee, I've had an account with Safeway federal credit union since I was 17, because I had no activity at all with my card for almost 3 months (had a different account that I was using in Moses lake where I am from) they closed my checking account account transferred my funds to my savings account so when I went to use my debit card it was declined because that checking account was closed. When I called Safeway credit union to get the issue resolved and my checking account back open, Pam came on the phone (when I wasn't even originally talking to her) and said to me and I quote “I think it would be best if you just find a credit union locally in Moses lake.†😳. What the issue was with me continuing my service with them in Spokane I still have no clue to this day. Would have loved to continue my service with there branch. Apparently it was not wanted by Pam at Safeway federal credit union in Spokane Washington. Everyone I Spoke with besides her had been great up to that point. Not to mention my dad and mom and both my sisters have accounts there as well, who because of my experience will be closing all account with this branch very soon.
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June 2019 by Tonya Kimrey
Always very friendly and helpful anytime I have ever needed it. Thank you
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January 2019 by Scott Stanger
Everyone at Safeway FCU are amazing to work with! We have had nothing but excellent experiences with them on all of our vehicle loans!
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August 2018 by Logan Jackson
friendly knowledgeable helpful staff
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July 2018 by Jeremy B
I have been a member of this credit union since I was a kid. The staff are all friendly, provides superb customer service and Steve is a great leader for the workplace. Keep up the good work guys.
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February 2018 by Kathryn Keeney
LOVE this place!!! I have my auto's through you guys, and have since I was 18 (about 10 years) and honestly have no complaints. There have been bumps in the road, but that happens with any financial institution. Happy to be a part of the Safeway family. Looking forward to many more years.
